2/10 Terrible
George
15 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 4-Star Hotel, More Like 2 Stars
This hotel is definitely not a 4-star experience I would rate it 2 stars at best. The lights in our room kept going out every 5 minutes. The first time it happened was while my wife was in the shower, and she fell because the floor was extremely slippery and there was nothing to hold onto no handle or safety bar. When I asked the front desk for help and requested ice, their response was completely indifferent.
Service during our two-week stay was the worst we encountered in Thailand. The front desk staff regularly hung up the phone when we called, even when I was asking for something as basic as ice I had to call three times before they finally sent it.
Compared to all the other hotels we stayed at in Thailand where we were greeted warmly with welcome drinks and smiles this place felt cold and unwelcoming.
The rooms are run-down, the air conditioning in our room barely worked, and there’s no AC in the hallways or building in general, so it gets very hot. The elevator setup is strange and inefficient. you have to take one elevator to the 12th floor, then switch to another, and only one of the three elevators was working during our stay. (Apparently other reviews also said the elevator issue from months ago)
And finally, the worst partI found blood stains on the bedsheets :)Absolutely unacceptable for a 4 star hotel.
George
Stayed 2 nights in May 2025