2/10 Terrible
Christoph
Travelled with family
21 Jan 2026
Disliked: Cleanliness, staff & service, amenities
We visited the SO/ Bangkok once before in 2018 and absolutely loved it back then. Unfortunately, our recent stay was a big disappointment, mainly due to the staff.
The employees appeared distant, unwelcoming and at times almost arrogant. There was none of the warmth and hospitality Thailand is usually known for. We were traveling with a small child and experienced wonderful child-friendliness everywhere else in Thailand – except at this hotel. We really did not feel welcome.
The check-in process was very unorganized and chaotic. Additionally, the condition and cleanliness of the room did not meet the standards one would expect from a 5-star hotel.
Last but not least, the pool was extremely cold, which made it unusable, especially with a child.
Sadly, this stay did not live up to our previous experience, and we left very disappointed.




Christoph
Stayed 5 nights in Jan 2026






























