2/10 Terrible
Joseph, Vancouver
Travelled with partner
7 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY SCARY. The doorbell rang at my room. I saw a person in the keyhole and thought it must be my friend who was in another room. I opened the door and a man pushed to get in. I pushed back and he kept his hand in the door. He said he came to get his things. He said he would only take one thing. It went on for several minutes. We called the front desk. Eventually he realized he could not get in and removed his hand from the door. The front desk sent a bellhop with a baggage cart. I told him to get the police and find the thief. The front desk called and said they could not call the police because they didn’t have the details. I told them to get all staff to look for the thief and remove him. I heard much talking in the hallway for a while. I think staff was asking someone to leave the building. There was no further information from the front desk on the situation. This response is not sufficient. In the morning the front desk had only heard that a man got the rooms mixed up. The night manager must have been covering his mistakes. Very poor communication and response. The guest who let him in the building should have been removed. The manager must do a full security assessment and implement a plan including security improvements and staff training. Day manager said he would investigate. They said there was no footage from security cameras. Very poor response and second night was not comfortable after this.
Joseph
Stayed 4 nights in Feb 2025