2/10 Terrible
Dale
Business traveller
1 May 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
We checked in for our stay on the 9th of April 2025 and made the long walk to our room, as we did we noticed the halls are a bit dirty which wasn't a big deal, we got to the room and it was nice and pretty clean and all was good.... for about 30 minutes.
The two rooms next to us had feral kids running up and down the halls and stairs screaming and smashing on our door, their feral parents screaming at them also, all while my wife and I are trying to enjoy our spa and relax.
As we went to call reception to complain the fire alarm started to go off.
We evacuated outside down the stairs to the carpark where the fire brigade arrived after about 2 minutes of us being outside.
we stood around for 30 minutes with a bunch of other confused guest.
No one had any idea what was happening, no staff came out to tell us or anyone where to go or what was going on.
Complete lack of communication.
After standing outside for a minutes I went inside to ask what the deal was where i was informed the ferals in the room next to us had set the fire alarm off with an airfryer in their room and filled the whole hallway with smoke and a horrible smell.
I spoke to a lady at the desk and told her about the ealrier incidents of them running around, screaming and smashing on our door.
She was nice and apologiesed but nothing offered for our inconvenience or to compensate for the horrible people next door ruining our night.
Just to make it worse I'm still yet to recive my $100 deposit back 22 days
Dale
Stayed 1 night in Apr 2025