Great location and access to main street (North Tetrace) where art gallery, museum, Botanic Garden, other hotels and eateries...But strange access to main entrance via laneway.
Good value for type/standard of hotel. Provided good breakfast but only snack menu available other times. Snacks can be ordered but no actual room-service as you need to collect food from bar.
Same for dry cleaning - not delivered to your room. You need to collect from bar/reception. This is fine, assuming reduced services because of lower budget facility.
Local area: Currently much construction - although not noisy, it is a little inconvenient to navigate.
Having extensive experience in hospitality, I would like to commend breakfast staff especially Patrick who was hard working, quiet and efficient, provided excellent professional customer-focussed service, anticipating our needs. Polite and spoke clearly. Also, a lovely young lady, tall with dark long hair, (sorry cant remember her name), also provided commendable service.
Tables were cleared and food replenished quickly.
Just a minor thing to mention: staff clearing buffet while guests are still dining - its prefetable to do it discretely and quietly.
Another excellent ambassador for the hotel was Maddie in reception, who was pro-active, offering relevant assistance. Well spoken, very easy to understand, clearly communicating directions, with friendly and welcoming approach.
I would definitely recommend Holiday Inn Express hotel.