Serviced apartments in West End

Brilliant location right beside Tottenham Court Road station! Was a bit disappointed that we had to pay £10 each to have our bags stored until check-in or £20 for early check in. The bed wasn’t very comfortable pretty hard in fact! No coffee making facilities in the room either. Bathroom was clean but the water took forever to warm up. Didn’t have many interactions with staff so can’t comment on that. All in all the location made up for the down points of the hotel and I had a great time in London

I recently stayed at the Middle Eight hotel and unfortunately had a very disappointing experience upon departure. After check-out I left my luggage in storage and went out before my flight. Shortly after, I realized that I had accidentally left a sealed box of premium cheeses in my room. The items were fully closed and vacuum-sealed. I returned to the front desk and spoke with Saq, who kindly checked with the team and informed me that the housekeeper had already taken the items and could return them in about 40 minutes. Unfortunately, I had to leave for the airport and could not wait. What troubled me most was not the mistake, but the handling of it. I was clearly told that my belongings were with a staff member who had taken them. In a hotel of this level, personal items left in a room should be placed in the lost and found, not taken home by staff. I contacted the hotel about this issue a week ago and, disappointingly, no one has responded. This situation left me feeling extremely uncomfortable and disappointed with the way it was handled.

Close to all major shopping. Tube is only a 2 minute walk. Many bus stops nearby. Staff very accommodating and pleasant. Rooms are very large. Would stay here again.

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Nice hotel. Great location. Would recommend.

It is a very busy hotel and they checked us in right away and gave me a free upgrade. I had reserved a twin room but they gave us a large bed which wasn't what I had wanted. But we made it work. The room was large, clean, and there was plenty of tea bags. This may be more of a complaint about hotel room design but I wish nice hotels would stop trying to get interesting with bathroom doors. The frosted glass door is amusing but the slight gap at the bottom sure makes using the toilet feel less than private. Why??? I would say using the lifts is a bit too high tech. I feel like tech bros got involved and not anyone familiar with customer service. Other than that, a lovely stay near a tube station.