Book Relais & Chateaux Taupō accommodation from AU$78

The apartment was well appointed and the building was in a great location. We had an apartment at the front where we should have enjoyed an amazing view. BUT- we couldn’t enjoy it because everyone who walked past very close to our window - and there were many- peered straight in at us. Many would even stop and look in at us. It appears there may once have been a 2nd set of curtains, maybe sheer, but only the dark heavy curtains remained. We kept these closed whenever we were home, having to turn the lights on inside as it was then dark and hence no view! The site promised a private sitting area - well our inside sitting area was certainly not private and our outside sitting area was tiny, was dirty and had one small table and a chair at the bottom of a staircase leading to the apartment above. Upon checking in, the front desk was unattended, then 2 young girls appeared and said their mum would be there soon. I waited 10 minutes, then asked the girls if their mum knew there was someone waiting, they responded that she did. After at least 15 minutes the mother appeared, no apology for keeping us waiting. When we raised the issue of the lack of privacy she told us there were no other rooms and that the window was tinted. Maybe - but completely ineffective as my husband and I both discovered! The photos show the great view but the total lack of privacy as a person looks in.

Arrived late so didn't use pool. unit tidy but cups had tea stains in the bottom and cobwebs on walls in bedroom

Such a little treasure! Also the staff is amazing! Felt like visiting a aunts house it was just special.

The jetted tub is perfect for couple! Room is decently clean, TV didnt work but it doesn’t matter much, good service

Parking was easy, love the location on the lake edge, staff were friendly and helpful, obliging...definitely will stay again.

We stayed at Grandeau Thermal Spa Resort on the 16th–17th of May and unfortunately left feeling quite disappointed overall. The biggest issue was the general cleanliness and upkeep of the rooms and facilities, which did not meet the standard we expected, especially for somewhere calling itself a “resort and spa.” The rooms felt extremely bare and empty, lacking any warmth or atmosphere. Even simple touches like artwork on the walls, themed décor, bedside lamps, or softer lighting would make a huge difference. At the moment the rooms feel cold and unfinished rather than relaxing or luxurious. The overhead lighting was also very harsh, and bedside lamps would have made the space much more comfortable in the evenings. Even with the heat pump going we found our room to be extremely cold in the master bedroom and had to sleep upstairs (3 of those stairs not having the support board under them was a bit worrying too). As well as a vent going straight from the bathroom to the bedroom?? Without evidence I cannot say it wasnt insulated but it definitely felt as such. There is definitely potential here, but at the moment it feels like the property needs more attention to presentation, comfort, and overall guest experience to match the expectations set by the advertising and pricing.