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Good

Surly staff.

We did not eat at the hotel or use the pool.

Room needs better attention. Vacuum in corners and along walls. Whomever hung pictures and mirror, didn't know what they were doing. Hire a professional next time. Mirror totally in wrong spot. Breakfast and staff helpful and pleasant. Parking, awful!! Signage badly needs updating. Diagrams on where you are and where you are trying to get to would be very helpful on every floor and by every elevator. More arrows needed. Would I stay here again? Probably not.

This hotel is NOT for anyone using a wheelchair. Although it is advertised as wheelchair accessible, it is not easy. The only automatic door was the front lobby entrance, side doors did not have easy access and the threshold of these doors were nearly impossible to get over. Our room was on the first floor. However there was an very long incline which was very difficult to push a wheelchair up. Two other guests had to help me push to get to our room. The desk clerk laughed at me when I asked if there was any other entrance to use that didn't involve climbing a hill. Yes, there was a side entrance. It still had an incline just not as long. There was not a railing to hang onto along the sidewalk and I nearly lost control and crashed the wheelchair into a dumpster at the bottom of the incline. The overflowing dumpsters may have cushioned the impact had there been one. The toilet in our room was ridiculously low making it extremely difficult to get on and off and there were no any grab bars in the shower, making a fall risk very real. At breakfast they had instant oatmeal but not a microwave to use to prepare. When asked if there was a microwave to use, the kitchen staff said in a huff that there was not a microwave for guest use but that she would do it for us. She had some illness which made her cough and hack horribly so even though she heated it up, we didn't eat it due to fear of illness. We have many upcoming appts at Mayo but we will NOT stay here again!

Breakfast was very good. Many selections, fresh. Room was very quiet.