Book Quest Serviced Apartments South Townsville accommodation from AU$141

Rude stuff!! Short Asian Male needs a lot of training on customer service….

Very poor wifi. Complained to staff, they said not they problem. Body corporate problem. Was funny buy very irritating.

Overall, my stay at Oaks Townsville was a wonderful experience. The hotel itself was excellent in every way — the rooms, the facilities, the cleanliness, and the general atmosphere were all top-notch. I truly have no complaints about the hotel itself. However, my experience took a turn during dinner last night. One of the waiters (wearing a blue and white coloured shirt) was noticeably condescending in his manner and seemed to make little effort to be kind or courteous to guests. It was disappointing, especially after such a great stay up to that point.

We were disappointed when we arrived and learnt our room was not even on the Main Street that faces the marina. We were off the back street, obviously next to permanent residents. Our room was smelly, with old and damaged furniture. The pictures on Expedia are misleading as we had no view, we had old damaged furniture, and we were off the back road and nowhere Palmer Street.

Beautiful apartment and staff were friendly but so many people struggled to get in to reception as they have the door locked during open hours. I personally had to ring the out of hours number on the door to get them to push the button to unlock the door borh times we stayed. Other than that reception does have someone in there and the rest of check in is easy and the Appartments are lovely.

Always a great stay