Family accommodation in South Miami

I do not on the norm write reviews as I am too busy working. However, I think people should be aware of what this resort really is. The resort appears as though it would be fabulous. The price is high end, the photos look high end. The location on the beach with the pools seems it would be a wonderful vacation. With all of the bellmen, ballet parking, fancy lounges, the concierge and front desk, everyone wanting to help you, again, it appears like a luxury resort. It is not. It is very insulting. My husband and I went for a business trip. We are in our mid-late fifties, are fairly well off. We expected a nice luxury resort. However this place will over charge you every single chance they get. The water fountains don't work, they will sell you a bottle of water for $10. If you bring your own water, they will charge you to use the fridge in the room. Beware to NOT TOUCH the mini fridge or you will be charged automatically, whether you used anything or not. we were charged $150/night for parking. you can not eat for under $200. The music by the pools was SO LOUD, like dance music. I could hear the music even in my room as I paid to stay in an upscale room with beach views. I expressed my concerns to the manager, saying we were checking out the next morning. He promised me a refund. He lied, did not honor his promise, nor did Expedia enforce it, even though by 5pm, an hour after check in, I said we wanted to leave after one night. They do not cater to the guests.

I wish they make it very clear breakfast is not included, you have to pay for it. Other than that it was a great stay

The room was amazing! Not the cleanest hotel I’ve stayed at but I could look past it. The pool looked amazing but we didn’t use it. The food was way too expensive but good.

Clean and paint your rooms. The view is excellent. Pool party was nice. Lobby is remodeled. The rooms have declined severely. I would pay $150 more per night for remodeled rooms. Its a shame because this hotel was a go to for us 7 years ago.

Nothing

Amazing service!