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Overall wonderful! Only thing that was strange is that there was no outlet in the bathroom to plug in the hair dryer!

We paid for two rooms which was no small amount of money. There was only one regular espresso in each room that amounted to a sip. Would have been really nice to enjoy a cup of coffee in the morning. Further, the room that I was in had only one mirror - there was certainly space on the wall above the desk for a mirror, but it was empty space. Always nice to have more than one mirror when there is more than one person in the room. Hotel was in a convenient location, but you could not walk out of the hotel or back to the hotel without being hounded by the restaurants or the souvenir folks. Somebody should tell them it is a complete turnoff and all travel guides advice you to NOT eat at restaurant if you are being hounded!!!!

The hotel room was large and lovely. The breakfast included was very limited. The buns were stale and the coffee lukewarm. I was very disappointed in this buffet breakfast. Also there is not much of a lounge area like some of the other hotels in the area. But the bed was great and the room very spacious.

Our stay at Pestana Rua Augusta was nothing short of exceptional. From the moment we arrived, everything felt seamless—warm hospitality, effortless check-in, and a level of attentiveness that immediately set the tone for the entire experience. The location is unbeatable. Being right in the heart of Baixa meant we could step outside and instantly be immersed in Lisbon’s energy—whether it was morning coffee, shopping, or evening strolls along the river. Yet somehow, the hotel still felt like a quiet retreat when we returned. The room itself was beautifully designed—modern, clean, and incredibly comfortable. Every detail felt intentional, from the bedding to the lighting to the overall layout. It was the kind of space that made you actually look forward to coming back and unwinding after a full day exploring the city. What truly stood out, though, was the service. The staff went above and beyond at every turn—friendly, genuine, and always ready with recommendations or help without ever feeling overbearing. That balance is rare, and they nailed it. Pestana Rua Augusta delivered the perfect blend of location, comfort, and elevated service. If you’re looking for a place that enhances your entire Lisbon experience, this is it. We’d stay here again without hesitation.

Breakfast is just so so, nothing special. Some of the staffs are not very nice, except for Filippa. When I requested for a packed breakfast, I requested for a brown/wheat bread, instead of white. The staff said yes, but we still got white bread sandwiches. We will look for other hotels next time we come back.

Great location. Nice hotel for the price.