SureStay Hotel by Best Western Santa Cruz

2.5 star property

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Lobby
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Lobby
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

View map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Place, Santa Cruz Wharf
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪46 min drive‬

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Santa Cruz

With a stay at SureStay Hotel by Best Western Santa Cruz, you'll be centrally located in Santa Cruz, a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay. .This hotel is 2.9 mi (4.6 km) from University of California, Santa Cruz and 3.1 mi (5 km) from Mystery Spot.

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km
  • Mystery Spot - 8 min drive - 6.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel with free breakfast, near Santa Cruz Beach Boardwalk
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 50 guestrooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Reviews

SureStay Hotel by Best Western Santa Cruz Reviews

6.4

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 213 out of 1014 reviews
Rating 8 - Good. 246 out of 1014 reviews
Rating 6 - Okay. 226 out of 1014 reviews
Rating 4 - Poor. 170 out of 1014 reviews
Rating 2 - Terrible. 159 out of 1014 reviews

Reviews

6/10 Okay

Scott

Travelled with family
Disliked: Cleanliness
This is an updated motel, the kind where there are no indoor hallways to your room. The room windows face the pool and exterior walkways, so there *will* be people walking by your window and you'll get some noise from that and and the pool, vehicles, etc. It's not bad, just be sure to expect that. The rooms are small, with in old in wall A/C that worked ok, but overly cold weirdly. Tile/laminate floors though weren't mopped thoroughly, so we washed our feet before getting into bed. Breakfast was ok but included. The pool was good, though not heated (this was in late June and still quite cold to get into). Area is ok, but I did see a street walker outside (not a risk, but paints a picture). I'd consider staying again, though I'd probably opt for somewhere else tbh.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Amenities, property conditions & facilities
It’s a nice place
Stayed 1 night in Jun 2025

2/10 Terrible

Dallas

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very poor quality. I had to switch rooms three times. There was a hole in some of the furniture and cigarette burns also one of the door knobs fell off and the room smelled. I asked to speak with the manager and they said the manager won’t be there till 11 AM the next day. Unacceptable.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Travelled with partner
Liked: Property conditions & facilities
Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Stayed 2 nights in Jun 2025

6/10 Okay

Arturo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
I didn't like this property at all. Let the photos speak for it.
Stayed 1 night in Apr 2025

6/10 Okay

Shelley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looked like the door had been kicked in a few times, missing light fixtures. Soda machine not plugged in. Hair left in the shower (not ours) Oh and you can’t tell by the pictures but this is a motel. I purposely picked this because it was attached to the Marriott name but I know better now.
Stayed 1 night in Jun 2025

4/10 Poor

Cheryl

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room floors were filthy especially in corners and bathroom. Hardly any breakfast choices, ran out of fruit, milk, juice. No protein at all. Ice tasted dirty . People above were stomping around all night.
Stayed 1 night in Jun 2025

2/10 Terrible

Brandi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointed...... The breakfast was very minimal. 2nd day waffles not available... Only old fruit and cereal. I was told the pool was heated. Was definitely not. Me and my 1 year old didn't get to swim. Ever time we tried to get hotel staff help was nearly impossible...
Stayed 3 nights in Jun 2025

10/10 Excellent

Evan

Stayed 2 nights in Jun 2025

4/10 Poor

Brianna

Rude staff, room not equipped and terrible cleaning
Stayed 1 night in May 2025

4/10 Poor

JOEL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
Stayed 3 nights in May 2025

8/10 Good

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to have a water machine where you can get your drinking water
Stayed 1 night in May 2025

10/10 Excellent

Kiara

Stayed 1 night in May 2025

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Martin

Disliked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Rowan

Stayed 2 nights in Apr 2025

2/10 Terrible

Ciera

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Spent Easter weekend with my kids in Santa Cruz to check out the boardwalk. Checked in on Friday night, checking in was simple. Got to the room, the sheets and pillow covers were stained or wasn't changed. There was a hair ball on the desk! DISGUSTING!! like someone cleaned out their brush and left it there, shows they didn’t clean the room! obviously. we asked for extra towels and the front desk, or owner was complaining that we wanted extra towels. (just one man there all day and night, i assume he is the owner) pictures online looked nicer than in person, i’m not surprised! also parking sucks! but the location is
Stayed 2 nights in Apr 2025

4/10 Poor

David Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mohamud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Yuri

Stayed 2 nights in Apr 2025

2/10 Terrible

Lara, Santa Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

fiona

Liked: Cleanliness
Stayed 1 night in Apr 2025