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Best Western Plus Grosvenor Airport Hotel

3.0 star property

Photo gallery for Best Western Plus Grosvenor Airport Hotel

Lobby
Property preview
Exterior
Lobby
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

View map
380 S Airport Boulevard, South San Francisco, CA, 94080
  • Place, South San Francisco Convention Center
    ‪6 min walk‬
  • Place, The Shops at Tanforan
    ‪20 min walk‬
  • Place, Artichoke Joe's Casino
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪3 min drive‬

Room options

Executive King Suite

  • Sleeps 2

Queen Suite

  • Sleeps 4

View all photos for Suite, 1 Queen Bed, Non Smoking (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking (with Sofabed)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Queen Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Queen Room

  • Sleeps 2

View all photos for King Room

Combined shower/bathtub, free toiletries, hair dryer, towels

King Room

  • Sleeps 2

View all photos for Two Double Room

Bathroom

Two Double Room

  • Sleeps 4

Executive Two Double Room

  • Sleeps 4

Executive King Room

  • Sleeps 2

Executive Queen Suite

  • Sleeps 4

View all photos for Mobility Accessible King Room

Bathroom

Mobility Accessible King Room

  • Sleeps 2

View all photos for Mobility Accessible Two Double Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Mobility Accessible Two Double Room

  • Sleeps 4

Executive Queen Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(85 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(118 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed

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Exterior
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About the area

South San Francisco

With a stay at Best Western Plus Grosvenor Airport Hotel, you'll be centrally located in South San Francisco, a 4-minute drive from San Francisco Bay and 11 minutes from Chase Center. .This hotel is 10.3 mi (16.6 km) from Oracle Park and 10.9 mi (17.6 km) from Moscone Convention Center.

What's nearby

  • South San Francisco Convention Center - 6 min walk - 0.6 km
  • SFO Museum - 13 min walk - 1.1 km
  • The Shops at Tanforan - 20 min walk - 1.7 km
  • Artichoke Joe's Casino - 2 min drive - 2.9 km
  • San Francisco Baking Institute - 4 min drive - 2.9 km

Getting around

  • San Bruno Station - 3 min drive
  • San Bruno Station - 3 min drive
  • San Francisco Intl. Airport (SFO) - 7 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Dunkin' - ‬9 min walk
  • ‪Denny's - ‬13 min walk
  • ‪King Sun Buffet - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬9 min walk

About this property

Best Western Plus Grosvenor Airport Hotel

Suburban hotel with free breakfast and airport shuttle service
Best Western Plus Grosvenor Airport Hotel offers 206 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Stay in one of 206 guestrooms featuring flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services, a banquet hall, and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary breakfast is included.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in South San Francisco? This hotel has 5005 square feet (465 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is complimentary at scheduled times.
A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.
Best Western Plus Grosvenor Airport Hotel has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per stay)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to 10:30 AM at scheduled times
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Library

Family friendly

  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,005 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 1 per stay (rates may vary)
  • Uncovered self parking fee: USD 10.00 per night (in/out privileges)
  • Extended parking fee: USD 10 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Grosvenor
Best Western Grosvenor Airport
Best Western Grosvenor Airport Hotel
Best Western Grosvenor Hotel
Best Western Plus Grosvenor
Best Western Plus Grosvenor Airport
Best Western Plus Grosvenor Airport Hotel
Best Western Plus Grosvenor Hotel
Grosvenor Best Western
Hotel Best Western Grosvenor
Best Western South San Francisco
South San Francisco Best Western
Best Western Plus Grosvenor Airport Hotel South San Francisco
Best Western Plus Grosvenor Airport South San Francisco
Plus Grosvenor Hotel Francisco
Best Western Plus Grosvenor Airport Hotel Hotel
Best Western Plus Grosvenor Airport Hotel South San Francisco

Best Western Plus Grosvenor Airport Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 862 out of 1651 reviews
Rating 8 - Good. 430 out of 1651 reviews
Rating 6 - Okay. 200 out of 1651 reviews
Rating 4 - Poor. 85 out of 1651 reviews
Rating 2 - Terrible. 74 out of 1651 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Vikrant

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Avg to good property for 1-3 days stay. Didnt like the bathroom though; although our room was very big. No charge for room cleaning service. They have a buffet breakfast which is same everyday - coffee, bread, waffle, juice, fruits like apple/banana, cup cakes/croissant/donuts and cereals. Less water pressure on 8th floor so avoid top floor rooms. They charge $9 per day parking which is ok as compared to parking rates nearby. Deposit of $100 incidental charge mandatory. I think thats all what everyone wants to know before booking.
Stayed 3 nights in Aug 2025

2/10 Terrible

LEM N MAN,

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS- DO NOT STAY HERE!!!! We reserved 6 rooms for a work trip at this hotel and my colleague who was in room #410 was repeatedly bit by bed bugs which she then found and killed in her hotel bed. The hotel took no responsibility for it and simply changed her room which means the bed bugs are still there and possibly being transferred to other rooms. She has spent hours attempting to sanitize her belongings and will need to see a doctor for the bites. Run from this hotel!
Bed Bug found in room
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

6/10 Okay

Simeon

Stayed 1 night in Jun 2025

10/10 Excellent

Leighton

Stayed 1 night in Aug 2025

8/10 Good

Sukhvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the freeway and the airport
Stayed 1 night in Aug 2025

10/10 Excellent

Garnett

Stayed 2 nights in Aug 2025

8/10 Good

Jianwei

Liked: Staff & service
Disliked: Property conditions & facilities
Too old hotel.
Stayed 1 night in Aug 2025

8/10 Good

Tony, mason city

Liked: Cleanliness, staff & service, amenities
Definitely needs a remodel. Good location and nice staff. The breakfast could definitely be better. The chorizo sausage was trash.
Stayed 4 nights in Jul 2025

2/10 Terrible

Tanvir, Katy

Disliked: Cleanliness, staff & service, property conditions & facilities
Duty, no water bottle in the room. AC not working good.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Stayed 1 night in Jul 2025

10/10 Excellent

Christopher, Marlborough

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was really good. Hotel was nice. Friendly staff! We enjoyed our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff. A quick overnite stay.
Stayed 1 night in Aug 2025

8/10 Good

Mercedita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Gerald

Stayed 4 nights in Jul 2025

8/10 Good

Yashwanth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Jesse, Menlo Park

Liked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Suzanne

Travelled with partner
Disliked: Cleanliness
We had dinner in the hotel restaurant and charged it to our room. At about 9:30pm, just as were we falling asleep, we got a call from the waiter asking us to come down and pay the dinner bill on our credit card. We explained that we put it on the room and were going to bed. He then said there was a problem with the payment between the restaurant and the hotel, and he offered to come up to our room so we could pay. Again we said no. The next morning we double checked with the front desk and the dinner charge there on our bill. Seems like the waiter was trying to scam us. Also the room was really small and there was only one nightstand for a queen sized bed. And the bathroom didn’t seem very clean, since there were a lot of mold stains.
Stayed 1 night in Jul 2025

4/10 Poor

Amanda

Travelled with family
Disliked: Property conditions & facilities
The breakfasts were pretty good with a lot of options, including hot meat, eggs, oatmeal. The lobby looks nice. The room we had on the 6th floor really needed updates. A lot of the hotel has a musty smell, as did our room. The bathroom appeared clean, but we were out of shower gel and it wasn't replaced. The double beds (for 4 of us) were small, no option for queens. The side we were on faced the highway and we could hear people walking in the hallway later at night, so it can be noisy at times. We had to call to request a menu as the menus online are not accurate. The information given to us said there was a grab and go breakfast option before 6, but the person working the front desk said they didn't have that option. They also initially wrote the wrong room number on our key envelope, so we were trying to get into someone else's room for a bit. It seemed pretty disorganized, honestly. Information put out about the hotel should represent it's current offerings and be easy to find. We should have the necessities (shower gel, bath towels) stocked so we aren't making additional requests/trips to the front desk. This is a fairly basic hotel and will get the job done, but it didn't meet my expectations.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy best western. Breakfast is great
Stayed 1 night in Jul 2025

8/10 Good

William, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A worthy port in a storm…solid breakfast!

Given a delayed flight, we were arriving after midnight… We were glad to warmly welcomed (at 1am!) ~ a few oddities that we found odd (room 318) • bathroom door lock from inside jams/interior mechanism loose? Nearly locked myself in! • water in shower and sink runs extremely, scalding hot. The serviceable temp range was very tricky to find • Shower wall body wash dispenser empty/broken…shampoo dispenser was nearly empty. • The outlets located on lamp bases are inactive. Found that out the hard way when we woke up to still-dead phone and tablet • Mattresses were fairly hard, but we weren’t picky at that point… • The complimentary breakfast was a welcome, solid start to our day after that late arrival • the free airport shuttle was depicted as running between early morning thru 11p. We went to check out at 10:25 need to realize that they final shuttle until late afternoon. Was leaving in five minutes so that resulted in another expensive Uber trip, this time to SFO 👎
Stayed 1 night in Aug 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room. Friendly and accommodating staff. Will definitely stay again!
Stayed 1 night in Aug 2025

10/10 Excellent

Marianne Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025