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SpringHill Suites by Marriott Richmond North/Glen Allen

3.0 star property

Photo gallery for SpringHill Suites by Marriott Richmond North/Glen Allen

Dining
1 bedroom, premium bedding, in-room safe, desk
Exterior
Reception
View from property

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

View map
9701 Brook Rd, Glen Allen, VA, 23059
  • Henrico Sports & Events Center
    ‪15 min walk‬
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Richmond Raceway
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

37-inch LCD TV with satellite channels, TV

Suite, 1 King Bed with Sofa bed, Non Smoking

8.2 out of 10
Very good
(89 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds

8.6 out of 10
Excellent
(54 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Glen Allen

When you stay at SpringHill Suites by Marriott Richmond North/Glen Allen in Glen Allen, you'll be in a shopping district, within a 5-minute drive of The Crossings Golf Club and Virginia Randolph Museum. .This hotel is 2.7 mi (4.3 km) from James River Cellars Winery and 3.8 mi (6.1 km) from Lewis Ginter Botanical Garden.

What's nearby

  • Henrico Sports & Events Center - 15 min walk - 1.3 km
  • The Crossings Golf Club - 2 min drive - 1.8 km
  • Lewis Ginter Botanical Garden - 7 min drive - 7.8 km
  • Richmond Raceway - 11 min drive - 11.8 km
  • Kings Dominion - 18 min drive - 25.9 km

Getting around

  • Ashland Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 23 min drive

Restaurants

  • Chick-fil-A
  • ‪Raising Cane's Chicken Fingers - ‬16 min walk
  • Texas Roadhouse
  • ‪McDonald's - ‬14 min walk
  • Chili's Grill & Bar

About this property

SpringHill Suites by Marriott Richmond North/Glen Allen

Hotel with free breakfast, near The Crossings Golf Club
SpringHill Suites by Marriott Richmond North/Glen Allen offers 136 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 136 guestrooms featuring refrigerators and microwaves. 37-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
Grab a bite from the grocery/convenience store serving guests of SpringHill Suites by Marriott Richmond North/Glen Allen. A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 291 square feet (27 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 291 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from June 26 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay, plus a one-time cleaning fee of USD 50 and a deposit of USD 5 per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 20.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 5 per day
  • Pet fee: USD 50.00 per accommodation, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Springhill Suites
Springhill Suites Marriott Richmond
SpringHill Suites Marriott Richmond North/Glen Allen Hotel
Springhill Suites Marriott Richmond Hotel Virginia Center
Springhill Suites Marriott Richmond Virginia Center
Springhill Suites Richmond
Springhill Suites Richmond Virginia Center
Springhill Suites Virginia Center
Springhill Suites Marriott Richmond Virginia Center Hotel
SpringHill Suites Marriott Richmond North/Glen Hotel
SpringHill Suites Marriott Richmond North/Glen Allen
SpringHill Suites Marriott Richmond North/Glen
SpringHill Suites riott Richm
SpringHill Suites by Marriott Richmond North/Glen Allen Hotel

Reviews

SpringHill Suites by Marriott Richmond North/Glen Allen Reviews

7.8

Good

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 445 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 137 out of 1000 reviews
Rating 4 - Poor. 85 out of 1000 reviews
Rating 2 - Terrible. 84 out of 1000 reviews

Reviews

10/10 Excellent

Diana

Stayed 1 night in Jun 2025

8/10 Good

Dorothy

Liked: Staff & service
I've been staying at this location twice a year for several years now. And the overall cleanliness is good it wasn't as clean this time as in the past. There is areas of mold in the shower and on the soap dishes and the carpet needed cleaning as there were stains on it. I think some deep cleaning of the rooms are necessary.
Stayed 1 night in Jun 2025

6/10 Okay

Maria

Travelled with family
I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.
Stayed 1 night in Jun 2025

10/10 Excellent

Ruthie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Judson

Travelled with family
Disliked: Cleanliness
Solid location, check in staff didn't care, check out staff was nice, renovations going on so that was good to see (no disturbances or noise for us), room was a little dirty - AC had crumbs in the control panel, someones old razor was still in the shower and some hair. TV was quiet on volume 100 for some reason - but Biggest complaint was we like it cold when we sleep and AC could never get the room cold even at the coldest setting. Not horrible place - just not impressive. Was ok for the price I suppose. Checkout staff was the best part - though that was only 1min of smiles and kindness :)
Stayed 1 night in Jun 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling
Stayed 1 night in Jun 2025

8/10 Good

Myrna

Stayed 1 night in Feb 2025

10/10 Excellent

Ruqaiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service at the front desk.
Stayed 1 night in Jun 2025

8/10 Good

Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Overall great stay. Elevator needs love, hallway to room was hot. Pool looked murky.
Stayed 1 night in Jun 2025

10/10 Excellent

MACEO

Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid this hotel

Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.
Stayed 2 nights in May 2025

6/10 Okay

Edward

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hairs in tub. Sink drain not draining well, bathtub drain not sealing…water leaking out. No power outlet for one of the bed lites. 3 towels for 2 people for 3 nights.
Stayed 3 nights in May 2025

4/10 Poor

David

Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Jacquelyn

Liked: Cleanliness, staff & service
The staff was awesome but the property upkeep absolutely needs attention. You have so many new hotels going up in that vicinity around the sports Center I hope you all are considering renovating the building. It just felt old and in need of repair.
Stayed 1 night in May 2025

2/10 Terrible

Sherah, Arlington

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The first room we got, the battery was out on the door and we couldn’t get in. Went back downstairs and they gave us a new room. Went in that room and things were broken and a piece that belonged in the door, was laying on the floor. Looked like the hotel was getting refurbished, but never saw anyone working on those refurbishments.
Stayed 1 night in May 2025

6/10 Okay

James

Travelled with family
Disliked: Amenities
We stayed here 3 years ago and that was the reason for our return. It was perfect. This time we didn't receive the handicapped room requested. We had to move from one room to another because the tv didn't work. The whirlpool still pictured on the website has been filled in and the water in the pool was murky. No towels there...and ants and spilled food on the floor. The snack shop was empty except for sodas. The breakfast was good and all of the staff was friendly and courteous. We are not likely to return.
Stayed 1 night in May 2025

4/10 Poor

Ashley

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We will not be staying here again. The outer doors to the hotel all around are unlocked and easily accessible. The front desk staff seems bothered to help and would not bring pillows to the room (the one bed had no pillows). The shampoo bottles are labeled with marker. The tub is in poor condition. One of the lamps has a dead light bulb. The sofa is hard as a rock. I’d leave if it wasn’t so much work. The pool smells SO musty, the water is not clear, the filter in the pool must be clogged or something as it keeps bubbling. There’s dirty towels all over the pool area, food spread all over the tables (left there for awhile). The indoor pool is why we booked this place, but I’d rather have no pool than deal with this place again. We had booked this place to stop at on the way back up from our trip, but we cancelled the reservation.
Gross, not clear pool. It smells too
Stayed 1 night in May 2025

6/10 Okay

Robert

Stayed 5 nights in May 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great spot for North Richmond

Great property. Need more take-and-go food options in the lobby.
Stayed 3 nights in May 2025

2/10 Terrible

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible!

The hotel was in terrible condition. The first room was not able to have guests. Air not working. Carpet was drenched. Chair was broken and damaged. Fridge was frozen. Bathroom door would not close, broken switchplate. Closet door broken off. We asked for another room. They gave us one that had mold in the bath tub. They lady at the front desk was very nice. The breakfast was not good. Good coffee. The Springhill in Danbury, Connecticut is beautiful with a great breakfast.
Stayed 1 night in May 2025

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Stayed 3 nights in May 2025

10/10 Excellent

Gwen

Stayed 1 night in May 2025

4/10 Poor

FAISAL

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Older facility with not so good service

Very old facility and rooms were dirty. Stains on bedsheets and pillow cases and carpets. Hotel does not honor gold status if you booked thru elsewhere. Breakfast items were out of stock within first hour. Poor service overall.
Stayed 3 nights in May 2025

6/10 Okay

Vishal

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

muneeza shahid, goshen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
UNHYGENIC! I requested a refund for my entire stay due to blood stains on sheets, hair on my bed, unclean and disgusting bathrooms and below average breakfast options. I honestly feared for my safety and health staying 2 out of 3 nights which I booked. I checked out early as did all my friends and family who were staying there one day early due to disgustingness of the facility. The staff was understanding, and changed my room, but changing rooms rooms didn’t help! The next room was just as bad. DISGUSTED!
Stayed 3 nights in May 2025