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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Exterior
Property preview
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Place, Regal Short Pump
    ‪3 min walk‬
  • Place, Shops at Willow Lawn
    ‪9 min walk‬
  • Place, Monument Avenue
    ‪4 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(72 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(79 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Similar properties

Free daily buffet breakfast
Holiday Inn Express Richmond Downtown by IHG
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.2 out of 5, Very good, 1,001 reviews
The price is AU$177
includes taxes & fees
30 Dec - 31 Dec
Holiday Inn Express Richmond Downtown by IHG

About the area

Richmond

When you stay at Holiday Inn Express Richmond - Midtown by IHG in Richmond, you'll be near the airport, within a 10-minute drive of Virginia Commonwealth University and University of Richmond. .This hotel is 10.1 mi (16.2 km) from Short Pump Town Center and 3.6 mi (5.8 km) from Broad Street.

What's nearby

  • Crossroads Art Center - 1 min walk - 0.0 km
  • Regal Short Pump - 3 min walk - 0.3 km
  • Markel Building - 8 min walk - 0.7 km
  • Shops at Willow Lawn - 9 min walk - 0.8 km
  • Monument Avenue - 4 min drive - 3.4 km

Getting around

  • Richmond Staples Mill Road Station - 7 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪Cook-Out - ‬7 min walk
  • ‪Chipotle Mexican Grill - ‬6 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Ugly Dumpling - ‬9 min walk

About this property

Holiday Inn Express Richmond - Midtown by IHG

Suburban hotel with free breakfast and a 24-hour fitness center
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 142 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a ballroom.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 22 to September 05
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Alcohol is not served at this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Holiday Inn Express Richmond - Midtown by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1002 reviews
Rating 8 - Good. 250 out of 1002 reviews
Rating 6 - Okay. 113 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Warren

Stayed 1 night in Sep 2025

8/10 Good

Marcia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Some nice room & bath updates. Baths could use a little more updating. Breakfast was ok but not very healthy or tasty. Great parking & location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ana

Stayed 1 night in Sep 2025

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Staff was friendly and helpful especially the fella with the dreadlocks. Our stay was fine outside of not having hot water in the evening. We notified the front desk who indicated that there was a ‘trick’ to getting it to work and stated she would come up to show us. After nearly 2 hours, she hadn’t come up. It was a Friday and when my husband went down to inquire again, the desk was busy, she said she would be up as soon as possible. We think that there was a knock about 9:30 but we were nearly asleep and it was only one time so maybe it wasn’t us? We had hot water in the morning so we thought it was fixed. That next night - no hot water - we notified the front desk and she came up to show us the ‘trick’. This wasn’t the end of the world but we were in town for a music festival and had come back to the hotel after a deluge of rain so wanted to shower and had to wait to learn the trick. We were near the elevator and it was pretty quiet. Breakfast was pretty standard with scrambled eggs, biscuits, oatmeal, bacon, toast options, yogurt and juices.
Stayed 2 nights in Sep 2025

10/10 Excellent

Terry

Stayed 1 night in Sep 2025

2/10 Terrible

William

Travelled with family
Disliked: Staff & service

Poor quality, up charged not requested

Barely warm water for shower at 6:45 interspersed with cold water. Reservation made for $147.07 Visa billed $194.19 !!! Not pleased !!
Stayed 1 night in Sep 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value

This was one of those times that the value and what I received were spot on. We had a room on the 8th floor and it was clean and very ample. My wife talked about how comfortable the bed was during our trip and I enjoyed the buffet breakfast that was provided. The gym was sufficient enough to get a good sweat going but unfortunately the pool was closed. Its location put us close to everything downtown without actually being downtown. It was a really nice stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Bryant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome no complaints!
Stayed 2 nights in Sep 2025

2/10 Terrible

Steven, Elizabeth

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Night receptionist Anthony was extremely rude over the phone and hung up on me. I called back upset and he hung up again as soon as he realized it was me. Now furious, I go down stairs...sticking to his narrative about my check in process, which he wasn't there for. We both angry at this point and asks what my room number was. Afrer giving it to him, not thinking he proceeded to threaten me by stating trust me, I will take care of your room. I ended up switching hotels. Still waiting for management or corporate to call me back. Worst hotel experience ever.
Stayed 3 nights in Sep 2025

10/10 Excellent

Bemarggie

Stayed 1 night in Jun 2025

10/10 Excellent

Bernadette

Stayed 1 night in Sep 2025

6/10 Okay

Eva

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Sep 2025

6/10 Okay

Jennifer

Stayed 1 night in Sep 2025

2/10 Terrible

Trevor

Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Hailey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Jaleesa

Stayed 1 night in Aug 2025

10/10 Excellent

HARSHA

Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The game room was great!
Stayed 2 nights in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Tim

Stayed 1 night in Aug 2025

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 1 night in Aug 2025

4/10 Poor

Samuel

Business traveller
Liked: Cleanliness, staff & service

Stay in Richmond

My first bad experience. The shower was cold. The in room phone didn't work. The remote for the TV didn't have a panel over the batteries. The coffee machine by breakfast only had decaf coffee. The front desk personnel were very nice and caring and genuinely felt sorry.
Stayed 1 night in Aug 2025