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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Exterior
Property preview
Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas
Exterior
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Place, Carytown
    ‪4 min drive‬
  • Place, Virginia Commonwealth University
    ‪7 min drive‬
  • Place, University of Richmond
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(71 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(79 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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Holiday Inn Hotel and Suites Richmond West End by IHG

About the area

Richmond

When you stay at Holiday Inn Express Richmond - Midtown by IHG in Richmond, you'll be near the airport, within a 10-minute drive of Virginia Commonwealth University and University of Richmond. .This hotel is 10.1 mi (16.2 km) from Short Pump Town Center and 3.6 mi (5.8 km) from Broad Street.

What's nearby

  • Carytown - 4 min drive - 4.4 km
  • Virginia Museum of Fine Arts - 6 min drive - 5.1 km
  • Lewis Ginter Botanical Garden - 7 min drive - 7.2 km
  • Virginia Commonwealth University - 7 min drive - 5.5 km
  • University of Richmond - 7 min drive - 4.9 km

Getting around

  • Richmond Staples Mill Road Station - 7 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪Cook-Out - ‬7 min walk
  • ‪Chipotle Mexican Grill - ‬6 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Panera Bread - ‬7 min walk

About this property

Holiday Inn Express Richmond - Midtown by IHG

Suburban hotel with free breakfast and a 24-hour fitness center
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 142 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a ballroom.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 22 to September 05
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Alcohol is not served at this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Reviews

Holiday Inn Express Richmond - Midtown by IHG Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 529 out of 1013 reviews
Rating 8 - Good. 261 out of 1013 reviews
Rating 6 - Okay. 112 out of 1013 reviews
Rating 4 - Poor. 49 out of 1013 reviews
Rating 2 - Terrible. 62 out of 1013 reviews

Reviews

2/10 Terrible

Anup kumar

Stayed 1 night in Aug 2025

10/10 Excellent

Dipti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Tara K

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I guess you get what you pay for, the breakfast was mediocre at best, the only saving grace for the kids was having the pancake machine…. There was only one elevator working the whole 3 nights we were there, being in the 8th floor this made for a lot of waiting around. Pool towels aren’t even big enough to fit in a kid! Thought I will say VERY comfortable beds as long as you like them soft
Stayed 3 nights in Aug 2025

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anthony at the front desk was especially helpful with getting a ride to the concert we were attending. We loved his friendliness and made sure to say goodbye before leaving. Awesome staff!
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness

ok stay

the breakfast are did not have forks all weekend. our bedroom couch had stains all over the cushions and side of couch. only one elevator worked.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ma. May

Stayed 1 night in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Jul 2025

4/10 Poor

Leon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shah

Stayed 1 night in Aug 2025

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the Holiday Inn Express Richmond-Midtown to be as clean and comfortable as any Hilton and Marriott properties I’ve enjoyed. I would give 5 stars for these areas as well as the friendliness of the two guest services ladies I interacted with upon check-in. On the negative side, the breakfasts left much to be desired—they did not compare to say Hampton Inn hot breakfasts. The first morning, the only hot items were scrambled eggs and pre-made cheese or veggie/egg white omelets and oatmeal. Day 2 offered these items along with pork sausage patties and sausage gravy—or so the labels said. Unfortunately, by 8:30 the gravy was empty, as was the sausage pan, and the eggs were cold. I decided I would just make pancakes, but it was empty as well. The coffee is from a dispenser that makes one cup at a time—a slowwww time—and it’s strong enough to walk. I was surprised by the location of the hotel. It sits amid a commercial area with large office buildings across the street, storage facilities on another side, and flanked by what was once a strip shopping center. The parking lot is large, but it had a car near the hotel with no wheels, propped off the ground by two tires. That did not inspire confidence. It all turned out well, with no problems with my vehicle, but as a woman alone it did not feel very safe.
Stayed 2 nights in Aug 2025

10/10 Excellent

Saskia

Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

junius

Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Kadedra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Keturah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re enjoyed our stay! Very clean and comfortable beds
Stayed 1 night in Jul 2025

8/10 Good

Amelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, staff and stay! Only issue was a broken elevator/ one working elevator available for the entire hotel, despite this, would highly recommend!
Stayed 2 nights in Jul 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Thembi

Travelled with group
Liked: Staff & service
This hotel was decent enough, and the staff was super friendly! The room was as advertised, with a king bed and sofa. However the bathroom door stuck in the worst way (using the bathroom disturbed my roommate until I stopped fully closing the door). Additionally, while the mattress was OK, the pillows were REALLY BAD. I couldn't get comfortable on them for the life of me. And finally, I was very underwhelmed by the continental breakfast. I don't eat scrambled eggs, and that's pretty much all there was. The Raisin Bran tasted off, and I didn't even bother with the coffee. My stay overall was tolerable but the drawbacks were many.
Stayed 2 nights in Jul 2025

10/10 Excellent

Darwin

Stayed 1 night in Jul 2025

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities
Anthony energy was felt the moment we got to the hotel. He offered me a room to see the sunrise in the morning but I was really happy the room was right off the elevator being that I have a kid. Thank you for your great service!
Stayed 1 night in Jul 2025

6/10 Okay

Misty

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was great but definitely ran into some issues with reception desk availability, functions of room working properly and cleanliness of rooms towels. Hotel is decent. More attention to details may be needed.
Stayed 1 night in Jul 2025