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Comfort Suites Innsbrook - Short Pump

2.5 star property

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Premium bedding, pillow-top beds, desk, laptop workspace
Lobby
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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Premium bedding, desk, laptop workspace, blackout curtains
Extended Stay America Suites Richmond Glen Allen Short Pump
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.1 out of 5, 456 reviews
The price is AU$129
includes taxes & fees
12 Feb - 13 Feb
Extended Stay America Suites Richmond Glen Allen Short Pump

About the area

Glen Allen

When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.

What's nearby

  • Elk's Lodge - 4 min drive - 3.1 km
  • Short Pump Town Center - 4 min drive - 4.5 km
  • University of Richmond - 10 min drive - 11.8 km
  • Greater Richmond Convention Center - 15 min drive - 22.8 km
  • Kings Dominion - 24 min drive - 43.3 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with an indoor pool and free breakfast
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 265 out of 1000 reviews
Rating 8 - Good. 181 out of 1000 reviews
Rating 6 - Okay. 177 out of 1000 reviews
Rating 4 - Poor. 154 out of 1000 reviews
Rating 2 - Terrible. 223 out of 1000 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service
The hotel was dirty, not kept up, and smelled badly. Basic things like door handles did not function.
Stayed 1 night in Nov 2025

10/10 Excellent

Lester

Stayed 2 nights in Nov 2025

2/10 Terrible

Trang

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
An email had already been sent to Expedia, which is where we rented from… Comfort inn was horrible and we needed to receive a refund due to my child developed eczema and cockroaches in both rooms, as well as impolite employee
Stayed 2 nights in Nov 2025

2/10 Terrible

Trakecha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in 3 different rooms during our 1 night stay. The first room had an odor, no pillows on the sofa, and lights didnt work. We moved to Rm 2. There was visible black mold in the bathroom. Roaches were also present. Lights also didn't work. In Rm 3, the curtains were broken, huge dirty spots on sofa, lamps missing bulbs, knob to closet broke , & no hot water. Offered to move us to another room and the water didn’t work there either. Tiles falling from the ceiling in the pool area and roaches in there as well. We were scared to even try breakfast. It was so disappointing. Please dont't book here.
Stayed 1 night in Nov 2025

6/10 Okay

Renata

Friendly staff and consistent quality
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025

10/10 Excellent

Carlisa

Stayed 2 nights in Oct 2025

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, allows other hotels in the area to overcharge. Should be like 90$ for the night, just cuz you gotta share rooms with cockroaches, peeling wallpaper, and black mold. No bed bugs tho at least.
Stayed 1 night in Oct 2025

4/10 Poor

Robert

Stayed 1 night in Oct 2025

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
Stayed 2 nights in Oct 2025

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean and the black lady with the nails went above and beyond. I will return again.
Stayed 1 night in Jun 2025

10/10 Excellent

Abel

Stayed 4 nights in Oct 2025

10/10 Excellent

dallas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Delaney

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES EVERYWHERE
Stayed 1 night in Oct 2025

2/10 Terrible

Dennis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic
Stayed 2 nights in Oct 2025

2/10 Terrible

Shaharier

Disliked: Cleanliness
Stayed 1 night in Oct 2025

4/10 Poor

Nileesha

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was spacious but it smelled awful. And the bathroom was not it with the just the surfaces were dirty. There were actual bugs. And I wish I had read reviews before going. I would recommend you book a different hotel than this one.
Stayed 1 night in Oct 2025

2/10 Terrible

Kip

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of the room online didn't match the room. The showed pictures a walk-in shower but there was a bathtub. There was a photo shopped doorway showing a kitchen in the room. There was a hairdryer holder in the bathroom but no hairdryer asked for one took almost two hours until I got one. Iron holder in the closet wasn't there had to request one. And the worst part the cockroaches where everywhere.
Stayed 3 nights in Oct 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
We checked in late on a Friday evening and found the room to be dirty with stains on the carpet and furniture. The state of the bathroom was worse; peeling wallpaper, a missing light fixture, mold on the air vent, and the kicker was the three roaches crawling around the bathroom floor. We checked out as fast as we could. Don’t stay here.
Stayed 2 nights in Oct 2025

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in very sad shape. I regret that I didn't read current reviews for this hotel. We had a roach infestation in our room. There were many areas of room which had not been cleaned for a long time. The freezer in the small fridge was a big ice block and hadn't been defrosted for a long time. The tub looked awful and was not clean. The hallways had a dingy dirty carpet where there were spills that were never cleaned up and had dirt and particles of whatever sticking to them. It is not the Comfort Suites standards that we have been used to over the years. Will definitely reconsider our investment in Choice Hotels International in the future. Just wished that someone cared like they used to.
Stayed 1 night in Oct 2025

2/10 Terrible

Darcus

Disliked: Cleanliness
There were bugs in the room a live and dead
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2025

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has an awful smell as you entered through the doors. My room #130 smelled as well. One of the couch cushions was missing. The curtains were broken and the desk chair’s arm was hanging off. I had a 3 days reservation. I debated on checking out, but was out most of the day. The next night I returned, the smell in my room was worse, they allowed pets and I realized the heat was on. At 2 am I got up to turn off the heat hoping it would help and noticed something on the floor, at a closer look I saw that is was a bug, then I saw one in the dust ruffle of the bed. I got phone and turned on the flashlight and bugs (probably) cockroaches started moving everywhere. I went down the the front desk, Dale was nice, and gave me another room. I went back to get my stuff. I saw one on the bench my suitcase was on. I grabbed my purse and I came out of my purse, I dumped it on the tile floor and there were 4-5 in my purse. There were several in my suitcase as well. I tried my best to get them out of my stuff. I went up to my new room, 2:30 am now, immediately saw one on the wall and then another by the TV. I took my stuff back down to the desk and said I can’t do this. I checked out, Dale did refund that night and cancelled the next night. I will write Comfort Inn as well, but what harrowing experience.
Stayed 3 nights in Oct 2025