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Comfort Suites Innsbrook - Short Pump

2.5 star property

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Free daily buffet breakfast
Exterior
Studio Suite, Multiple Beds, Non Smoking

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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Room amenity
Best Western PLUS Executive Hotel
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 1,008 reviews
The price is AU$142
includes taxes & fees
26 Apr - 27 Apr
Best Western PLUS Executive Hotel

About the area

Glen Allen

When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.

What's nearby

  • Elk's Lodge - 4 min drive - 3.1 km
  • Short Pump Town Center - 4 min drive - 4.5 km
  • University of Richmond - 10 min drive - 11.8 km
  • Virginia Commonwealth University - 13 min drive - 20.8 km
  • Kings Dominion - 24 min drive - 43.3 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 259 out of 1004 reviews
Rating 8 - Good. 175 out of 1004 reviews
Rating 6 - Okay. 180 out of 1004 reviews
Rating 4 - Poor. 155 out of 1004 reviews
Rating 2 - Terrible. 235 out of 1004 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Kelvin

Travelled with family, Travelled with group
Disliked: Staff & service
Most things were fine just the customer service was extremely poor. Everything else was sub par not what we expected from one of the Hotels.com
Stayed 2 nights in Dec 2025

2/10 Terrible

Wendy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had roaches. Holes in wall(bathroom) carpet dirty. The clerk on the night shift(gentlemen) very nice. Manager did not show concern of what was reported.
Stayed 2 nights in Dec 2025

4/10 Poor

Almir

Travelled with family
Disliked: Cleanliness, amenities
no hot water
Stayed 3 nights in Dec 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities
The hotel is very neglected. We where switched to four room because the doors would not lock and one of the room the door had been broken into. There were roaches in the bathroom alive and dead. First and last time staying at a Comfort Suites.
Stayed 2 nights in Dec 2025

6/10 Okay

Vincent

Stayed 3 nights in Dec 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
The front desk gave me a key to a room with people in it. When I got a new room the ceiling was falling in, wallpaper falling in the bathroom, holes in the wall, and a filthy couch.
Stayed 1 night in Dec 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Upon entering our room I found a broken toilet that had been attempted to be repaired with tape, a broken floor lamp, and a very badly stained L shape couch. Honestly, the couch appeared to host a Diddy party recently it was stained so badly. Had to kill a couple roaches, and this supposedly 100% nonsmoking hotel had very active marijuana smokers inside. Apparently this hotel caters to the construction crew as the inner lobby and staircase we used was constantly covered in mud. Also, it was quite a noisy place late at night which made sleeping a little challenging.
Stayed 2 nights in Dec 2025

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, room comfort
No one was at the front desk when we arrived to check in, the gentlemen that finally did come looked as if he had been running around the hotel doing other task. I did not see any other staff anywhere, the hotel was extremely dirty and unkempt, trash piled up in the rooms with the ice machines. No housekeeping at all during our stay. Broken glass in the elevators. Our room had a half a roll of toilet paper with no extra provided. The closet door knob was broken, the bathroom inob was missing, the bathroom shower was disgusting with hair left behind and a broken drain plug just laying in the tub. The light cover on the bathroom was missing with the bulbs exposed. The walls were drawn on, the tv remote had dirt and grin all over it. The phone in the room was missing the cord and not plugged in so unable to be used. The walls and head board were stained. The comforter was stained. Extremely disgusting and disappointing.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Always a fantastic stay. I am a regular every month and it never disappoints. Whomever gives this hotel bad reviews are the type of folks who nobody can make happy. Just saying. I am in no way affiliated with this operation by the way. I just really enjoy my stays at an affordable pricepoint!
Stayed 1 night in Dec 2025

8/10 Good

Richard

Stayed 1 night in Dec 2025

2/10 Terrible

Forever

Liked: Staff & service
Disliked: Cleanliness, amenities
I didn’t get the room I originally booked. I booked one king suite, but was put in a double bed room. Also I get into the room, and there are no towels, washcloths, or hand towels, & I killed four roaches. Checked in around 730 ended up leaving around 11. Also there was no remote to the tv, so you couldn’t watch tv at all smh. Horrible experience!!
Stayed 1 night in Dec 2025

10/10 Excellent

Vera

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Stayed 5 nights in Dec 2025

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness
Had to switch rooms 6 times due to roaches in the 1st room 2nd room across the hall from the 1st room same 3rd room beside 2nd room door would not lock 4th room the key card would not work 5th room on a different floor had clothes all in it like someone was living in it all the time 6th room finally finely was ok. I have stayed at the hotel.fo
Stayed 1 night in Dec 2025

10/10 Excellent

Forever

Stayed 1 night in Nov 2025

2/10 Terrible

Jimmy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the rooms felt neglected. The bathrooms had mold on the ceiling. The sheets had stain and hair all over them. The tv screen had full of dust. The carpets were not vacuumed, and bathroom air vent were full of human dead skin.
Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everyone was extremely nice. Clean hotel!
Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 1 night in Nov 2025

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great but the hotel was the do dirty it was unsafe. Broken glass in the stairway. Roaches and mold throughout the hotel.
Stayed 2 nights in Nov 2025

2/10 Terrible

Claribel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be cleaned thoroughly and maintained in many ways. Dirty elevator, dirty hallway. The bathroom above ours had a leak that was coming down through the ceiling to our bathroom. After informing of the problem they fixed it, but there was still a nasty smell. I wouldn’t stay here again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities
Bugs on the walls, no hot water, construction during the stay that wasn’t listed on the rental advertisement.
Stayed 2 nights in Nov 2025

2/10 Terrible

Paul

Disliked: Cleanliness, amenities
Booked a room and was charged for it and there was no room when I got there. Still waiting for refund.
Stayed 1 night in Nov 2025

2/10 Terrible

Geoffrey

Disliked: Cleanliness
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Stayed 1 night in Nov 2025

4/10 Poor

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service
I'm not sure if they even completely cleaned the room. There were cockroaches on the floor and the wall when I woke up this morning and there was one bath towel in the bathroom. And the door handle was broken to get into the room.Every time you shut the door it fell on the floor
Stayed 1 night in Nov 2025

2/10 Terrible

Iwan N

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed 1 night in Nov 2025