Richmond Luxury Accommodation

Beautiful location. Great staff. Wonderful food. Best coffee I have ever had.

This property looked and felt tired. Kind of like a hotel that wants to be a luxury hotel ... but hasn't figured it out or shared that with their employees. The bathroom was dirty with scuff marks on the door and shower and literal dirt in the corners. Peeling wallpaper. The bed's top sheet had a foot-long tear right at the top. That was fun. Housekeeping was hit or miss. We finally had to ask for our room to be serviced. And they were the stingiest hotel I've ever seen for leaving towels and washcloths. One per guest, which is problematic if you spend the day sweaty outdoors and want to refresh before dinner. (I will not re-use a washcloth.) Plus, there was very little place to put your clothes. My wife and I were there for a week and there weren't enough hangers for even her clothes. I had to spread my shirts out of the couch. Plus, there was no bureau or chest of drawers to put your other clothes in so we had stuff in our suitcases all week. There was a neat electric tea pot in the room ... but not once during the week did they leave any cups. They have a rec area with a pool table but ... and this is kind of indicative of the rest of the property ... the table felt was coming loose and the three cues were useless: two didn't have tips and the remaining cue was split in the shaft. Do you need a pool table at a hotel? No. Not at all. But if they do offer one, it should at least be in decent shape. Bottom line: There are definitely cleaner, more modern hotel in RVA.

Basic room, clean. Very reasonably priced. The staff was very friendly.

Our room was gorgeous! It was quiet and we needed that. The staff was friendly. We ate dinner at the restaurant and received excellent service. We will definitely be back again!

The stay was great. Clean room and good food at the restaurant.

Great place… only issue is there is a women at the front desk who uses her phone all the time and deals with people as if they are a nuisance. Rest of the staff is helpful and seem to go out of their way to be helpful.