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Hyatt House Richmond / Short Pump

3.0 star property

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
1 bedroom, premium bedding, in-room safe, desk
Lobby
Free daily buffet breakfast
Deluxe Suite, 1 Bedroom, Kitchen

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Gym
  • Free WiFi

Explore the area

Map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    ‪2 min walk‬
  • Henrico Doctors' Hospital
    ‪10 min drive‬
  • University of Richmond
    ‪13 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(15 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.0 out of 10
Wonderful
(67 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(12 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(21 reviews)
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2708)
The price is AU$235
for 1 room
includes taxes & fees
14 Aug - 15 Aug
Drury Plaza Hotel Richmond

About the area

Richmond

With a stay at Hyatt House Richmond / Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.8 mi (20.6 km) from Virginia Commonwealth University and 13.5 mi (21.7 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 2 min walk - 0.2 km
  • Henrico Doctors' Hospital - 10 min drive - 11.6 km
  • University of Richmond - 13 min drive - 14.6 km
  • Lewis Ginter Botanical Garden - 15 min drive - 17.2 km
  • Virginia Commonwealth University - 18 min drive - 23.6 km

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪Cookout - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬11 min walk
  • ‪Chick-fil-A - ‬4 min walk
  • ‪Casa del Barco - Short Pump Town Center - ‬5 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping center in Richmond with free breakfast
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 134 guestrooms featuring microwaves and MP3 docking stations. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Grab a bite from the grocery/convenience store serving guests of Hyatt House Richmond / Short Pump. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 1755 square feet (163 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1000 reviews
Rating 8 - Good. 212 out of 1000 reviews
Rating 6 - Okay. 77 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sudarshan, Princeton Junction

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at Hyatt House Short Pump Town Center. The room is well laid out and the bed is comfortable. The kitchen was well equipped. Some minor negatives. The lobby, both times, had an odd odor to it, not welcoming. The lighting over the vanity/sink was not bright enough. The chicken sausage was not good, tasteless and tough around the edges. Otherwise, being connected to the mall was a huge advantage over the local competition!
Stayed 2 nights in Apr 2025

10/10 Excellent

Keun Yeong

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean Everyone was nice whose working for hotel Especially breakfast was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Amenities
All the staff was pleasant. Great location!
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Professional, courteous staff, clean room, easy check in / check out.
Stayed 1 night in Apr 2025

4/10 Poor

Nicole R

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast was good. Staff was pleasant. I didn't like that this hotel sat in the parking lot of a busy mall. I couldn't enjoy the fire on the patio in the evenings, not only did they shut the patio at 8pm every night but the fire was never even lit. People like to enjoy a fire at night so it makes no sense that they close the patio before dark!
Stayed 4 nights in Apr 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didn't clean the room during my stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice! Clean, easy check in and out process.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Calvin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was very pleasant
Stayed 1 night in Apr 2025

10/10 Excellent

Sabrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location:very good
Stayed 8 nights in Mar 2025

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca P, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Susan

Stayed 1 night in Apr 2025

10/10 Excellent

Kamyron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Maame

Stayed 1 night in Feb 2025

8/10 Good

Shannon Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotel is nice, it is literally located in the shopping center not the out skirt of the shopping center. Parking could be better, there are like 6 designated hotel parking spots, so if you stay here you are fighting for parking with shoppers. Our room was nice, only complaint was our bathroom sink would not properly drain, so anytime I washed my face or hands it literally took 5 minutes for the water to drain. I made the front desk aware about 2 hours before our checkout so they could send someone after we left, nope sent them while we were out of the room and zero communication that someone was coming so imagine our surprise to walk in and theres a stranger in the room with personal belongings everywhere. The breakfast they offer is okay, standard, could have better options, things tasted greasy or like oil.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay to go to the theatre. Hyatt was clean, up to date, and accommodating. We enjoyed it.
Stayed 1 night in Apr 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Stayed 1 night in Apr 2025

8/10 Good

Michelle

Travelled with family and small children
The check-in was quick however our keys did not work at first. Staff member was quick to make new keys and brought them up to the room. The room was not very clean. It was dusty and the bathroom had mold on the caulk around tub. Also, there was a hair in the sink. Yuck! Otherwise it was a quick area just to sleep for the night. Glad we only had the one night.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet. Loved that they allow dogs. We didn't take ours put enjoyed meeting the dog that was staying there.
Stayed 2 nights in Jan 2025

6/10 Okay

Eileen

Stayed 1 night in Apr 2025

2/10 Terrible

Elbert

Stayed 1 night in Mar 2025