Richfield Hotels with Parking

The staff were very welcoming and helpful! The location was great and the room was clean and comfortable. We would definitely stay again!

Rooms were clean and staff was friendly. Breakfast was good and plenty of parking. I was charged twice but it was taken care of as soon as I brought it to their attention. So just keep an eye on that.

Courteous staff, great amenities

Would not go back if our lives depended on it. The best thing about this hotel was the location. It is in the heart of downtown and in walking distance to the main venues and many restaurants. However, the staff was not friendly. No welcome was extended at anytime during our stay. We had to switch rooms multiple times. The first time was due to the room smelling like a cigar lounge. The second time was due to the room having no heat, in the middle of a Midwest winter! We were forced to stay in that room because no other rooms were available. The hotel provided us with 2 space heaters at 3am, after the maintenance people tinkered with the heating for multiple hours. The last room we went to was a handicap accessible room, but at least we had heat. Because of our troubles, we were promised a refund but never received it. We had to call to hassle the managers to give us the refund we were promised. Needless to say, next time we're in Cleveland we'll stay somewhere else!

The room was bright and comfortable, generous amount of towels, all of the staff were friendly, including the restaurant which provided nice options to eat in. The shuttle was extremely convenient. The valet service was organized and it was simple to get the car when we needed it to go out.

Needs updated