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Overall, we enjoyed our stay. As you can see from the photos, the beach is not clear blue but it was very pretty and the water was warm. We mostly stayed by the quiet pool. It was disappointing that it closed so early every night but we enjoyed our days here, just lounging by the pool. The woman that worked in the shop in the lobby was completely rude. The gentleman that drives the golf cart around and takes you to and from different parts of the resort was amazing, super friendly. We did specialty dinners and upgrades for all of our meals. The weight staff, for each of these were absolutely amazing above and beyond they made up for the several rude workers that we encountered throughout our week. We ate at the buffet on our last day before departing for the airport and it was absolutely disgusting. Even the ice cream tasted bad. I’m so thankful we ended up paying more for the upgraded dinners because we would’ve starved all week if we had to eat at that buffet again. Unfortunately one in our party had to go to the clinic so that was a $250 charge for a five minute visit with the “doctor” who looked at their eye and said it might be pink eye and then charged an additional $50 for eye drops. Even though it’s all inclusive we felt nickeled and dimed.

No hot water. Facilities in run down condition. Breakfast OK, but limited as compared to other hotels.

Check-in was a nightmare, how in the world to you give me a room that's already occupied. I finally got the room I paid for on the 3rd attempt. Not enough beach umbrellas. Natasha the cook, Nelson the bartender and Danilo the porter all 5 stars employees. The nightly bar is way too small for a resort of this size, waiting time for drinks is unacceptable. The staff could be more welcoming, specially those wearing white shirts. A simple " Good Morning " or a smile goes a long way when dealing with the public. There's no entertainment at night. After a day of beach lounging, or going on a tour, some activities at night, might be just what the doctor ordered. The casino doesn't count. Overall, there's plenty of room for improvement .

My stay was fairly manageable. While I didn't enjoy the cocktails, which seemed to be made quite cheaply, and the food could have been better, most of the staff were nice. However, I noticed that the buffet area lacked properly set tables, requiring guests to wait for a server to bring utensils. Additionally, I observed one staff member who appeared to be more focused on flirting than on serving guests. Other than that I had a good stay.

The bar was stoked and the air-conditioning was very cold. I had to turn off and get a blanket. Most of the staff are not people or service friendly. A few that stood out were Ana in the buffet, Alejandro in the timeshare area, Elias that took us over to the timeshare, the young lady that served us in the "reserved"outside timeshare bar area. Our daughter was ill 2/2 water contamination and was limited on what she could eat as she was bedridden.There was minimal help in getting food to her from the folks in charge. Room service was not available on several occasions to bring food to her. Our VIP status meant nothing.

Stay here Everytime I visit staff is amazing and the free breakfast is decent