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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property

Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Superior Room, 1 King Bed, Lake View
Superior Room, 1 King Bed, Lake View
Bar (on property)
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View map
27 Frankton Road, Queenstown, 9300
  • Place, Queenstown Gardens
    ‪3 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Place, Queenstown Mall
    ‪7 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Lake view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

9.4 out of 10
Exceptional
(11 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(22 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Millennium Hotel Queenstown
Queenstown City Centre
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.3 out of 5, Excellent, 1,003 reviews
The price is AU$208
includes taxes & fees
13 May - 14 May
Millennium Hotel Queenstown

About the area

Queenstown

With a stay at Copthorne Hotel and Resort Queenstown Lakefront in Queenstown (Queenstown City Centre), you'll be within a 5-minute walk of Queenstown Gardens and Queenstown Beach. .This hotel is 8.3 mi (13.3 km) from Coronet Peak Ski Area and 0.2 mi (0.4 km) from Lake Wakatipu.

What's nearby

  • Queenstown Gardens - 3 min walk - 0.3 km
  • Queenstown Beach - 5 min walk - 0.5 km
  • Queenstown Mall - 7 min walk - 0.6 km
  • Kiwi Park - 13 min walk - 1.1 km
  • Skyline Queenstown - 15 min walk - 1.3 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Cookie Time - ‬6 min walk
  • ‪Odd Saint - ‬7 min walk
  • ‪Botswana Butchery - ‬7 min walk
  • ‪Elements Restaurant - ‬5 min walk

About this property

Copthorne Hotel and Resort Queenstown Lakefront

Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with safes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 187 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a hot tub or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and ski storage.
Enjoy local cuisine at Impressions Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Queenstown? This hotel has 1894 square feet (176 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Impressions Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (NZD 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Things to do

  • Hot tub
  • Ski storage

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for NZD 40.0 per day

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
  • Covered self parking fee: NZD 20 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront

Copthorne Hotel & Resort Queenstown Lakefront

Copthorne Hotel Lakefront Queenstown

Copthorne Hotel Lakefront Resort Queenstown

Copthorne Lakefront

Copthorne Queenstown Lakefront

Copthorne Queenstown Lakefront Hotel

Copthorne Resort Queenstown

Hotel Copthorne Lakefront Queenstown

Lakefront Hotel Queenstown

Copthorne Hotel Resort Queenstown Lakefront

Copthorne Hotel Resort Lakefront

Copthorne Hotel Queenstown Lakefront

Copthorne Queenstown Lakefront

Copthorne Hotel and Resort Queenstown Lakefront Hotel

Copthorne Hotel and Resort Queenstown Lakefront Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 403 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Peggie R

Stayed 1 night in Feb 2026

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Amenities
No aircon, we had 3 pple in room & each day had to ring for a 3rd towel they kept leaving 2 only. Beware you have to park on road which can be very hard finding a park or $15 a night for their carpark but we were then told we couldn’t as we had a van & it was too high. Very noisy pple at night & early morning with room doors banging, sounds like its your bedroom door. Slamming. Note it is walkable to town but note it is quite a steep hill. Very comfy beds though
Stayed 2 nights in Feb 2026

4/10 Poor

Tara

Disliked: Amenities
Location nice, hotel very poor condition. Old, outdated, bare minimum. Would not stay again.
Stayed 6 nights in Dec 2025

2/10 Terrible

Talia

Stayed 4 nights in Jan 2026

10/10 Excellent

Kendra

Stayed 1 night in Jan 2026

8/10 Good

NANSEOL

Travelled with family
Disliked: Staff & service, amenities
The bathroom fan has been running all night. So it's a terrible experience.
Stayed 1 night in Jan 2026

8/10 Good

Michelle

.
Stayed 1 night in Jan 2026

4/10 Poor

David

Stayed 3 nights in Jan 2026

10/10 Excellent

Yaser

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great all around.
Stayed 1 night in Jan 2026

10/10 Excellent

Yaser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean room and nice staff. They also have a laundry room which was helpful for us.
Stayed 1 night in Jan 2026

6/10 Okay

Janet

Liked: Cleanliness
Paid extra for a lake view balcony room and the views were good. I paid at the property but was charged in GBP which ended up with a charge of £40 higher than the NZ$ rate. The room was uncomfortably hot at night with no air conditioning, just a floor standing fan. Comfortable bed and pillows. Bit dated. Staff helpful.
Stayed 3 nights in Jan 2026

4/10 Poor

Asha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I dont know what standards people have when they leave a 4 star or 5 star reviews. i stayed at this property and this property is bad. It looks nothing like in the pictures. There is a review with view of a lake...there is no view of a lake as shown in the photos. Parking was pain, as you have to park in the street. The rooms were small and overall the hotel was not good
Stayed 2 nights in Dec 2025

10/10 Excellent

Toni-lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Helpful staff. Great spa
Stayed 4 nights in Jan 2026

10/10 Excellent

Subhash

Stayed 1 night in Jan 2026

4/10 Poor

Lakshmi

Disliked: Amenities, property conditions & facilities
There was no air circulation and ventilation for the room. It was stuffy and hot all day and night. They offered a small table fan that helps with cooling just a little bit but without air circulation it was suffocating in the room. The staff suggested to keep the window open but just keeping one window open without cross ventilation doesn’t circulate air into the room. I was not looking for air conditioning, just ventilated room with air circulation should not be too much to ask for a hyper expensive room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sanjeev

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding stay at this property. Close to the town center just 10m walk. We had booked 6 nights stay and during check in upgraded our room to lake view with 60$/night which was worth as it gave us stunning view of lake and mountains and we had 2nd floor room which was connected to the lawn garden.. staff is friendly and helpful. Overall excellent stay
Stayed 6 nights in Dec 2025

2/10 Terrible

Tracey-Lee

Stayed 2 nights in Dec 2025

8/10 Good

Nicola

Liked: Staff & service
Room was not spotless had not been hoovered before my arrival and not dusted or hoovered during my stay. Changed towels made bed and replenished refreshments only. Sadly as a solo traveller at breakfast I found my table was cleared whilst I was waiting for hot food to be replenished by the waiting staff, despite leaving a water bottle on the table.
Stayed 5 nights in Dec 2025

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Where to start. At first, this hotel seemed perfect! Great location, a massive room, friendly staff, and an amazing view. We had 4 nights booked. After the second night, I woke up itchy. I just assumed it was the sandflies that everyone spoke of. The third night my father complained they were itchy as well. I also was significantly more itchy. I tore back the sheets and the picture showes what I found. There was a cleaner in the hallway so I told them. They immediately called thier supervisor and the supervisor confirmed that it looked like bed bugs. She stated she would speak to the front desk and spmeone would call the room. I recieved a phone call that they had another room available and we could move. We packed up our luggage and I went to check the next room. They moved us from 1455 to 1437. Sure enough, that room had signs of bed bugs too. Less eggs, but more sheds. Still gross. The mattress looked terrible. I went and told front desk that I wanted a refund and wanted to check out. I was informed that they were not able to issue a refund due to it being a weekend. I believe I was speaking with the duty manager. They stated that because I booked on Expedia, they had not recieved payment from Expedia, so they could not do anything. This seemed like such a passive uncaring answer. I asked if calling Expedia was my next step. They said I could try. Thank goodness for Expedia. They offered me a credit and convinced the hotel to let me check out a day early. The hotel would o
Stayed 4 nights in Dec 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Stayed 1 night in Nov 2025

4/10 Poor

Xavier

Stayed 1 night in Nov 2025

6/10 Okay

Julianita N

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a Reno. Staff great
Stayed 3 nights in Nov 2025

10/10 Excellent

Jolanta

Liked: Cleanliness
Stayed 6 nights in Nov 2025

6/10 Okay

Angela

My room had a stunning view. Hotel is in a great location, I didn’t need a car, I walked everywhere. It’s a big hotel so staff isn’t too friendly or eager to help. It was clean - enough. At least in the important areas - bed and bathroom. Corners of my windows had cob webs and at some point a former guest had finger drew some pictures in the dust on the glass - which looks out at the view so hard to miss. Also, it’s hard to describe the weirdness of the hallways to the rooms - you go from a nice lobby to…damaged hallway walls and a 1970’s feel. They are also very long. It was good for what it is.
Stayed 3 nights in Nov 2025