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Great place and staff were extremely helpful and easy to deal with. We had bad weather but still had a great time due to the great staff and fantastic buffet. Special mention to Duyen Nhi and Helen for making us feel like our family was never in need and providing us with great service. Also the head chef at the buffet giving us options and requests was a real treat.

This hotel is beautiful. The rooms are lovely. The price is well below what we expected to pay for a hotel of that caliber. The staff is attentive. We received exceptional service. She arranged our excursions and made sure to follow up afterward. If not for the physical distance, I would book on a frequent basis.

The hotel is stunning! The rooms were spacious and very clean, the pool areas were also pristine. We took advantage of the spa and also highly recommend the massages. You are a very short walk to the night market and Hoi An old town. Breakfast in the hotel was the best buffet breakfast I've experienced, huge amount of choice and everything was fresh and tasty. We wish we could have stayed longer!

Excellent hotel walking distance from everything. Amazing breakfast6

Amazing experience, looked just like the photos and great staff

The staff at The Saga Hotel, especially the manager, Ly, were exceptional and went above and beyond. Ly was so kind and courteous. She really went out of her way to help us. At check in, she upgraded our room so that we would have a quiet room to rest in. It was a beautifully decortaed room on a higher floor overlooking the pool. The next day when we had upset stomach, she ordered ginger tea for us and phoned around to find a pharmacy that was open. Lastly, at check out, there was some flooding in the street due to the amount of rain from the day before, and again Ly, the manager, went out of her way to find us a scooter that could take us to a drier street where she then ordered us a private car to take us from Hoi An to Da Nang, our next destination. Without her help, we would have had to wait for hours to find a ride in the rainy weather they were having. We are extremely grateful to Ly for verything she did for us. She is a very kind person and an excellent manager who truly goes out of her way to accommodate clients.