2/10 Terrible
Rob
Travelled with family
17 May 2025
Liked: Cleanliness
Disliked: Staff & service
I’m usually the person in the family to book hotels and I usually book through Expedia. I like Marriot properties so I booked 4 points Emeryville. This is the second time we stayed here as we usually like the Residence Inn at Berkeley. Although I book through Expedia my wife who is a Marriot Bonvoy member is recognized by the hotels. Today for the first time the front desk receptionist informed us that we did not book through Marriot and through Expedia so she cannot be recognized as a Bonvoy member. Other Marriott along w this property the first time we booked here recognized here as a member although we don’t get reward points, properties still made us feel appreciated as a member. My wife will now book our hotel stays if we plan on staying at a Marriot. Very poor customer system.
Rob
Stayed 1 night in May 2025