Overall, we had a great stay! The hotel is in a great location, within walking distance of many places we wanted to visit, which made our trip much more convenient.
However, we did encounter some issues during check-in. When we arrived, we were told there was no reservation under our name, despite having a confirmed booking through Expedia. I had not received any cancellation notice, so this was unexpected. After some back and forth, we learned that the reservation had been canceled on the hotel's end two weeks prior, but the update had not been reflected in Expedia’s system. I'm still unsure how this misunderstanding happened.
Thankfully, the front desk was able to accommodate us with our original room (two beds) and even provided early check-in, which we really appreciated. That said, our experience with the front desk staff was mixed—while some were helpful, others could be quite rude and dismissive.