Shoutout to Carlos and the entire front desk team who worked tirelessly during our New Year's stay (Dec 2025/Jan 2026). Their dedication was the only reason we didn't leave a 1-star review; truly wonderful people!
However, calling this a 4-star hotel is a stretch. Linens, towels, and essentials felt basic, not luxurious. The pool area needs major renovation—worn plaster, broken loungers, and old towels don't match a 4-star standard. The fitness center was also disappointing, with missing weights and machines needing service.
The biggest issue was the non-stop noise: slamming doors, dropped items, and general chaos, even in the "newer" building. While staff found us a better room, the noise persisted, making relaxation impossible. The rooms themselves felt dark and slightly dated, lacking the luxury finishes expected. This property needs significant upgrades to justify its rating.
Again all staff was great, they checked on us multiple times and were wonderful throughout our stay. Exceptional people!