4/10 Poor
Deborah, Alta Loma
Travelled with family
9 Feb 2025
Liked: Cleanliness
The property was undergoing renovations, which they had not told us about. When we arrived, our rooms air conditioning did not work, and it took several hours for them to find another room for us. Our daughter and son-in-law‘s room was so loud from the bar next-door they had to sleep with the TV on and then the elevator went out so everyone kept walking back-and-forth right by their room. During the day when they wanted to rest a jackhammer started right outside their room for the renovations. None of this was really acknowledged by the staff. Upon arrival, the first person we dealt with, a young man was so helpful, but from then on no one else was. The location of the property was excellent for walk ability.
Deborah
Stayed 2 nights in Feb 2025