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Hotel Serrano

4.0 star property

Photo gallery for Hotel Serrano

Reception
Exterior
Couples dining
Restaurant
In-room safe, laptop workspace, soundproofing, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Gran Via
    ‪3 min drive‬
  • Puerta del Sol
    ‪4 min drive‬
  • Bernabéu Stadium
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

8.4 out of 10
Very good
(10 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(16 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

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Reception

Petit Palace President Castellana

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, 1,001 reviews
The price is AU$166
includes taxes & fees
24 Aug - 25 Aug
Petit Palace President Castellana

About the area

Madrid

With a stay at Hotel Serrano, you'll be centrally located in Madrid, steps from Paseo de la Castellana and within a 5-minute drive of Gran Via. .This hotel is 1.6 mi (2.5 km) from Prado Museum and 1.8 mi (2.8 km) from Bernabéu Stadium.

What's nearby

  • Gran Via - 3 min drive - 1.8 km
  • Puerta del Sol - 4 min drive - 2.5 km
  • Bernabéu Stadium - 4 min drive - 2.6 km
  • Plaza Mayor - 5 min drive - 3.6 km
  • El Retiro Park - 5 min drive - 3.6 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys Serrano - ‬4 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Cervecería Serrano - ‬4 min walk

About this property

Hotel Serrano

Hotel with a bar, steps from Paseo de la Castellana
Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 34 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 425 reviews
Rating 8 - Good. 136 out of 425 reviews
Rating 6 - Okay. 42 out of 425 reviews
Rating 4 - Poor. 14 out of 425 reviews
Rating 2 - Terrible. 7 out of 425 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chrystina

Stayed 2 nights in Apr 2025

10/10 Excellent

Carolina

Travelled with family
Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025

10/10 Excellent

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city but not in a busy tourist area. Very close to shopping.
Stayed 1 night in Apr 2025

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Apr 2025

6/10 Okay

Ana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not great . Don’t know if the price drop is worth

The hotel is very well situated and attractive , price-wise . We made a date change in our reservation and with the change they changed our room to a twin bed . I specifically asked for double bed if possible . When we arrived the receptionist said he couldn’t that we had a twin bed . My agent called and then he said he could put the beds together and use double bed bedding . But first he had to make a stink about it . Terrible. Not great
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Joseph

Great location, friendly staff, very clean. Lift is small - worked fine but maybe could be upgraded.
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Great location and excellent value for money. Friendly and efficient staff. Will be returning in future
Stayed 1 night in Feb 2025

10/10 Excellent

kaylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2025

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for.
Stayed 1 night in Dec 2024

10/10 Excellent

Olha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Federico, Guayaquil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024

8/10 Good

Marie de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.
Stayed 8 nights in Oct 2024

10/10 Excellent

CARLOS, key biscayne

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

8/10 Good

Alessandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location but definitely not a 4 star hotel as per advertised. It clearly looked like it was once a 2 or 3 star hotel and after some poor quality makeover they pushed it to categorize it as 4 star. Not a good sign. Very noisy air condition system and not in perfect working order. Breakfast was very average.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Ioritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Edna

Stayed 1 night in Aug 2024

2/10 Terrible

Pablo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024