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Hotel Serrano

4.0 star property

Photo gallery for Hotel Serrano

Reception
Couples’ dining
Dining
Double Room
LCD TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Room service

Explore the area

View map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, El Corte Inglés
    ‪5 min walk‬
  • Place, U.S. Embassy
    ‪7 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(17 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

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  • Free Wi-Fi
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The price is AU$171
includes taxes & fees
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About the area

Madrid

With a stay at Hotel Serrano, you'll be centrally located in Madrid, within a 5-minute drive of Gran Via and Prado Museum. .This hotel is 1.8 mi (2.8 km) from Bernabéu Stadium and 2.2 mi (3.5 km) from El Retiro Park.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • ABC Serrano - 2 min walk - 0.2 km
  • El Corte Inglés - 5 min walk - 0.5 km
  • U.S. Embassy - 7 min walk - 0.6 km
  • Plaza de Colon - 10 min walk - 0.9 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Streetxo - ‬2 min walk
  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk
  • ‪Delphina Serrano - ‬2 min walk
  • ‪Flor y Nata - ‬3 min walk

About this property

Hotel Serrano

Hotel with a bar, near Gran Via
Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 34 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 275 out of 494 reviews
Rating 8 - Good. 148 out of 494 reviews
Rating 6 - Okay. 48 out of 494 reviews
Rating 4 - Poor. 15 out of 494 reviews
Rating 2 - Terrible. 8 out of 494 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
Stayed 4 nights in Oct 2025

10/10 Excellent

Herson

Stayed 1 night in Oct 2025

6/10 Okay

Kirsty

Stayed 2 nights in Sep 2025

10/10 Excellent

Jareth

Liked: Cleanliness, staff & service, property conditions & facilities
La estancia fue excelente, nos atendieron de maravilla
Stayed 1 night in Oct 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 4 nights in Sep 2025

10/10 Excellent

SUYIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10
Stayed 3 nights in Aug 2025

4/10 Poor

Gemma

Business traveller
Disliked: Property conditions & facilities, room comfort
Tired dated rooms that smelt off. Way off what I’d expect from a 4* hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Fine for a night or two

The hotel was in a good location for a business trip, rather than a site seeing one. The room was clean and fairly comfortable. The big issues I had were that the shower temperature would jump to boiling hot every few minutes and the AC. The thermostat system is so loud that I didn’t sleep at all the first night, and for the remaining nights had to turn it off before bed. And on my final morning something must have gone wrong as I was woken up by what sounded like a jet engine in the vents. Overall the hotel is fine for a night or two but there are issues.
Stayed 4 nights in Sep 2025

10/10 Excellent

Oisín Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Serrano

Our stay was excellent. The fan in the room was brilliant. The bathroom was amazing.
Stayed 4 nights in Aug 2025

8/10 Good

Ingrid

Travelled with partner
Liked: Amenities
I wait for more because of the reviews! The bathroom excelent the room nothing especial
Stayed 3 nights in Aug 2025

10/10 Excellent

ZORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel me encantó. Las atenciones son muy buenas. Me sentí como en casa. Agradezco a todos por tratarme tan bien. Un desayuno muy bueno también.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ayako

Stayed 4 nights in Jul 2025

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2025

10/10 Excellent

Basel

Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant experience at Hotel Serrano. Spacious clean rooms , great breakfast, nice bar area . Not a flashy or luxury hotel but it is elegant . Excellent location next to Serrano street and many shops and restaurants. Very good value for the price. Highly recommended .
Stayed 3 nights in Jun 2025

6/10 Okay

JUAN

Stayed 1 night in Jun 2025

10/10 Excellent

gilberto, pawtucket

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2025

2/10 Terrible

Antonio

Stayed 1 night in Jun 2025

8/10 Good

ZORAYA

Stayed 1 night in Jun 2025

8/10 Good

Maria E

Liked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025