Lower Garden District accommodation with spa

Easy to access my account and understand

Very good breakfast was great and very good and very tasty thank you

they had hidden chargers daily fee called a destination fee said it was because i booked online with hotels.com the pool, was dirty green not clean there was commination issues were the front desk lied or hid behind as English was a 2nd language the rooom window was dirty crusted over couldnt see out

Everything about the stay was top tier

Very disappointing stay. The area around the hotel had a very strong trash smell throughout the streets nearby, which made the experience unpleasant. The valet service was especially disappointing. The staff was unfriendly, and when I requested my car, it was left near a trash area instead of the hotel entrance, with little assistance or communication. I had to carry and load luggage on my own, which was frustrating and inconvenient. On top of that, there was confusion regarding the pet fee, which added unnecessary stress to the stay. Unfortunately, this experience did not meet expectations.

They use pictures of other rooms on their listings , in our case we clicked on the room style “ one bedroom suite with balcony “. The pictures of it that then loaded ( we checked on all the travel sites and they do this on every single one) were of a room with a fireplace, an enormous bathtub and marble bathroom, and a large dining table, and it plainly stated on our confirmation stated 800 and some odd square feet and a 55 inch tv. NONE of which we had One front desk clerk told us those are not even their hotel. The other told us “ thats our presidential suite and you can’t have that “ We do expect to be shown pictures, even if dated our doctored, of the actual room we chose. And at least the listed amenities listed under that room style. What we did receive, was a suite, with a motel six style bathroom, a coffee maker that didnt work, lamps that didnt work, harsh fluorescent lighting, with an interior balcony over enormous air conditioning and exhaust fans that were loud even with the door closed. We received absolutely zero response or even apologies much less consideration when we voiced this