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Shangri-La Kuala Lumpur

5.0 star property
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Photo gallery for Shangri-La Kuala Lumpur

City view
Property preview
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Bar (on property)
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Parking included
  • Spa

Explore the area

View map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Suria KLCC Shopping Centre
    ‪10 min walk‬
  • Petronas Twin Towers
    ‪10 min walk‬
  • KLCC Park
    ‪12 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Premier Room, 1 King Bed (Business)

Premier Room, 1 King Bed (Business)

Premier Room, 1 King Bed (Business)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds (Selection)

  • 80 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed (Premier)

Premium bedding, minibar, in-room safe, desk

Family Suite, 1 King Bed (Premier)

9.2 out of 10
Wonderful
(5 reviews)
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 2 Single Beds

8.8 out of 10
Excellent
(5 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 1 King Bed

Horizon Club, Executive Room, 1 King Bed

Horizon Club, Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Suite, 1 King Bed (Selection)

9.0 out of 10
Wonderful
(4 reviews)
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Kuala Lumpur

A stay at Shangri-La Kuala Lumpur places you in the heart of Kuala Lumpur, within a 15-minute walk of Petronas Twin Towers and Pavilion Kuala Lumpur. .This family-friendly hotel is 0.6 mi (0.9 km) from Kuala Lumpur Tower and 0.6 mi (1 km) from Suria KLCC Shopping Centre.

What's nearby

  • Kuala Lumpur Tower - 5 min walk - 0.5 km
  • Suria KLCC Shopping Centre - 10 min walk - 0.9 km
  • Petronas Twin Towers - 10 min walk - 0.9 km
  • KLCC Park - 12 min walk - 1.0 km
  • Pavilion Kuala Lumpur - 14 min walk - 1.2 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Arthur's Bar & Grill - ‬1 min walk
  • ‪Xin Cuisine - ‬6 min walk
  • ‪Lemon Garden Cafe - ‬1 min walk
  • ‪Lemon Garden 2 Go - ‬5 min walk
  • ‪Zipangu - ‬1 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly hotel with a full-service spa and a health club
Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Make yourself at home in one of the 662 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Kuala Lumpur? This hotel has 84573 square feet (7857 square meters) of space consisting of a conference center and 15 meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Shangri-La Kuala Lumpur has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference centre (84,573 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Lever door handles
  • Lift (114 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Shangri-La Kuala Lumpur Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1003 reviews
Rating 8 - Good. 190 out of 1003 reviews
Rating 6 - Okay. 50 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Rhea

Stayed 2 nights in Jun 2025

10/10 Excellent

Shofurah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Yong Shen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staffs, room is clean and the bed is very comfortable, very close to KLCC, my top choice whenever I go to KL
Stayed 1 night in May 2025

10/10 Excellent

Mohammed jassim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Hiroki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time to stay at the Shanghai-La. The hotel gave us a wonderful experience as we expected. Would like to stay at this hotel in different location.
Stayed 2 nights in Jun 2025

8/10 Good

Hector Mausisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Shangri-La is not as pristine and perfect as other Shangri-La but it is still a great value and enjoyable.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, close to twin towers and shopping. Staff were wonderful, made us feel extremely welcomed. Would highly recommend.
Stayed 3 nights in May 2025

8/10 Good

Mahbub

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Best hotel I've stayed at yet in terms of cleanliness and comfortability. However we were woken up multiple times to kids screaming which was very annoying. I would expect better soundproofing from such an expensive hotel. Also my wife and I were just chilling in the pool, only thigh deep just having a conversation when we were interrupted and she was asked to get out of the pool because she didn't have a swimsuit on but rather a dress. I assume this is for safety reasons but we were only on the steps of the pool, standing and not swimming.
Stayed 2 nights in May 2025

10/10 Excellent

Sidra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful hotel. Great location. Would stay here again.
Stayed 5 nights in May 2025

8/10 Good

raymond

Liked: Cleanliness, amenities, property conditions & facilities
I booked a premier selection suite again which unfortunately had been renovated and resulted in an occasional awful sour urine-like smell in the lounge room. Fortunately the bedroom was fine. The hotel supplied an air purifier for the room as due to the ASEAN Conference the hotel was fully booked. This ameliorated the smell but it was still there. The hotel's previous daily shuttle to various points has now been reduced to only 5 days but it is fairly close to Bukit Nanas monorail station so commuting is easy.
Stayed 5 nights in May 2025

10/10 Excellent

ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز
Stayed 12 nights in May 2025

10/10 Excellent

Karim

Stayed 1 night in May 2025

10/10 Excellent

Hussain Shaheed

Stayed 3 nights in May 2025

10/10 Excellent

Asha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with perfect location. Staff are so kind. Loved it so much would definitely go back
Stayed 5 nights in May 2025

10/10 Excellent

Arjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and quite affordable for this Filipino American traveler from Manila and San Francisco Bay Area. The best part was the Lemon Garden restaurant where we had breakfast everyday and also sampled their dinner. Both are buffets and offered amazing choices of Malay, Chinese, Indian, Japanese and European/Western cuisine. My favorite was the dessert section that offered fresh pastries and ube (yam), coconut and mango ice cream! The dining staff were very professional and friendly. Since we were there for 7 nights, the dining staff got to know us by our first names. Chef Scott has done an excellent job with the food and staff. Major thumbs up to Chef Scott, his chefs and to Daniel (hotel GM) and the Shangri-La hote staff! Our room was beautiful, comfortable, very clean and well kept by the housekeeping staff. It is an upscale hotel to which I would gladly return and stay at. Best paet was the Petronas Towers were a short 15 minute walk away, as are some restaurants.
Stayed 7 nights in May 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible - very polite and the hotel is really well kept. Love the lobby area! Fresh orchids everywhere - would definitely recommend this place. If I’m ever in KL again, this is where I’ll be staying!
Stayed 3 nights in May 2025

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little bit old but the service is good
Stayed 2 nights in May 2025

8/10 Good

CYRUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, but certain things inside the rooms need to be upgraded.
Stayed 3 nights in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent management. Ensured that I got to the airport in time by arranging an airport limo in minutes when my "Uber" ride could not enter the property promptly due to road closures.
Stayed 1 night in May 2025

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great team

The staff was amazing, very accomodating and pleasant to deal with. Veronica in reception looked after us incredibly. All staff was great
Stayed 2 nights in Apr 2025

4/10 Poor

Mihir

Stayed 3 nights in Apr 2025

8/10 Good

KUM FAI

Liked: Cleanliness, staff & service, room comfort

Unprofessionalism experiences at the hotel spa

There is always a black sheep that spoils the hotel hard built image
Stayed 3 nights in Apr 2025

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay at the Shangri-La KL. The staff are all wonderful, in the dining room, lobby, room attendants. Lovely turn-down service, and many water bottles provides in the room. Fantastic pool. Rooms are fairly quiet especially given proximity to busy roads, with extremely good black-out curtains. Highly recommended.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very central and ideally placed for walking around the city to see the sights, shopping and dining, friendly staff and a great service would highly recommend!
Stayed 8 nights in Mar 2025