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Mandarin Oriental, Kuala Lumpur

5.0 star property

Photo gallery for Mandarin Oriental, Kuala Lumpur

Outdoor pool, pool umbrellas, pool loungers
Creator video
3 bars/lounges, cocktail bar
Royal Suite King Bed
3 bars/lounges, cocktail bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub

Explore the area

View map
Kuala Lumpur City Centre, Kuala Lumpur, 50088
  • Place, Suria KLCC Shopping Centre
    ‪2 min walk‬
  • Place, Petronas Twin Towers
    ‪3 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe City View Room King

Separate bathtub and shower, deep-soaking bathtub

Deluxe City View Room King

9.4 out of 10
Exceptional
(67 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Room Twin

Separate bathtub and shower, deep-soaking bathtub

Deluxe City View Room Twin

8.4 out of 10
Very good
(17 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe, Room, 1 King Bed, City View

Separate bathtub and shower, deep-soaking bathtub

Club Deluxe, Room, 1 King Bed, City View

8.8 out of 10
Excellent
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room King

Separate bathtub and shower, deep-soaking bathtub

Deluxe Park View Room King

9.8 out of 10
Exceptional
(14 reviews)
  • 40 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Park View Room King

Separate bathtub and shower, deep-soaking bathtub

Club Park View Room King

  • 40 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Twin Towers View)

1 bedroom, premium bedding, down duvets, minibar

Club Room, 1 King Bed (Twin Towers View)

9.2 out of 10
Wonderful
(10 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Towers View Room King

1 bedroom, premium bedding, down duvets, minibar

Twin Towers View Room King

9.8 out of 10
Exceptional
(29 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Park)

Separate bathtub and shower, deep-soaking bathtub

Suite, 1 King Bed (Park)

10.0 out of 10
Exceptional
(2 reviews)
  • 82 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

Club Suite, 1 King Bed

  • 165 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room (Twin Towers View)

1 bedroom, premium bedding, down duvets, minibar

Twin Room (Twin Towers View)

8.6 out of 10
Excellent
(11 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Mandarin, Room, 1 King Bed

Separate bathtub and shower, deep-soaking bathtub

Mandarin, Room, 1 King Bed

  • 82 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room Twin

1 bedroom, premium bedding, down duvets, minibar

Deluxe Park View Room Twin

9.0 out of 10
Wonderful
(7 reviews)
  • 40 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, Park View

Separate bathtub and shower, deep-soaking bathtub

Executive Room, Park View

  • 48 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds (Twin Towers View)

1 bedroom, premium bedding, down duvets, minibar

Club Room, 2 Single Beds (Twin Towers View)

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Park View (Executive)

Separate bathtub and shower, deep-soaking bathtub

Club Room, 1 King Bed, Park View (Executive)

9.2 out of 10
Wonderful
(5 reviews)
  • 48 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 2 Single Beds, City View

Separate bathtub and shower, deep-soaking bathtub

Club Deluxe, Room, 2 Single Beds, City View

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds

  • 320 sq m
  • 2 bedrooms
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Royal Suite King Bed

Royal Suite King Bed

Royal Suite King Bed

  • 41 sq m
  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Suite, 2 Bedrooms (Park Suite King)

Separate bathtub and shower, deep-soaking bathtub

Suite, 2 Bedrooms (Park Suite King)

  • 122 sq m
  • 2 bedrooms
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms (Twin Towers Suite King)

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Bedrooms (Twin Towers Suite King)

  • 122 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Exclusive Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

1 bedroom, premium bedding, down duvets, minibar

Exclusive Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

  • 122 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, Connecting Rooms, Park View (King Bed)

Separate bathtub and shower, deep-soaking bathtub

Room, Connecting Rooms, Park View (King Bed)

  • 122 sq m
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Connecting Rooms (Twin Towers View, King Bed)

Room, Connecting Rooms (Twin Towers View, King Bed) | Exterior

Room, Connecting Rooms (Twin Towers View, King Bed)

  • 122 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

Separate bathtub and shower, deep-soaking bathtub

Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

8.8 out of 10
Excellent
(3 reviews)
  • 130 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

Separate bathtub and shower, deep-soaking bathtub

Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

  • 130 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

Separate bathtub and shower, deep-soaking bathtub

Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

  • 152 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 2 Twin Beds and 1 King Bed

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About the area

Kuala Lumpur

With a stay at Mandarin Oriental, Kuala Lumpur, you'll be centrally located in Kuala Lumpur, a 6-minute walk from Petronas Twin Towers and 12 minutes by foot from Pavilion Kuala Lumpur. .This family-friendly hotel is 1.2 mi (1.9 km) from Kuala Lumpur Tower and 1.8 mi (2.8 km) from Petaling Street Market.

What's nearby

  • Suria KLCC Shopping Centre - 2 min walk - 0.2 km
  • Petronas Twin Towers - 3 min walk - 0.3 km
  • KLCC Park - 3 min walk - 0.3 km
  • Aquaria KLCC - 5 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 10 min walk - 0.9 km

Getting around

  • Kuala Lumpur Pasar Seni Station - 5 min drive
  • KLCC Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 48 min drive

Restaurants

  • ‪Serai - ‬1 min walk
  • ‪Marini's on 57 - ‬1 min walk
  • ‪Genki Sushi - ‬5 min walk
  • ‪Bape Cafe Malaysia - ‬4 min walk
  • ‪Sakana - ‬2 min walk

About this property

Mandarin Oriental, Kuala Lumpur

Luxury hotel with 4 restaurants and a full-service spa
Mandarin Oriental, Kuala Lumpur offers 629 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 629 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy international cuisine at Mosaic, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Mosaic - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
MO Bar - Onsite cocktail bar. Open daily.
Mandarin Grill - This restaurant serves lunch and dinner. Open daily.
Aqua Restaurant & Grill - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Lai Po Heen - This restaurant serves brunch, lunch, and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (MYR 40 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 58.80 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aqua Restaurant & Grill
  • Lai Po Heen
  • Mandarin Grill
  • MO Bar
  • Mosaic

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 30 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Please note that any special requests must be confirmed by contacting the hotel in advance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 113.4 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 58.80 for children
  • Airport shuttle fee: MYR 424 per vehicle (one-way, maximum occupancy 3)
  • Secured valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 113.4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Kuala Lumpur Mandarin Oriental
Mandarin Oriental Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur
Mandarin Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel
Mandarin Oriental, Kuala Lumpur Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur

Mandarin Oriental, Kuala Lumpur Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 795 out of 1001 reviews
Rating 8 - Good. 141 out of 1001 reviews
Rating 6 - Okay. 35 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

ling

Liked: Cleanliness, staff & service, property conditions & facilities
The room service menu needs a refresh as several items were not available.
Stayed 1 night in Aug 2025

6/10 Okay

lawrence

Travelled with family
It was my first time staying at any MO, cos it's affordable but I guess that's why I got what i paid for. The hardware of the hotel is quite old/outdated, while I got a club room, the quality of the clubhouse's afternoon tea and happy hour was underwhelming, so was the breakfast at the lobby, e.g. the coffee at breakfast was great, while that served at the club house was not. And, I encountered a very unpleasant staff named Steve (?) one night at the elevator lobby where a staff was asking if I had durian in my bag, then he literally screamed at me n said "NO, YOU CAN'T." Not until then that I didn't know of such rule, but there were many other ways to tell a hotel guest, and he didn't admit that he yelled at me, which was simply not acceptable, esp'ly for MO! Besides that one staff, many others were super friendly, nice and up to what anyone would expect from MO. However, all in all, this first MO experience was quite mixed if not disappointing altogether.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kamalini, Nunawading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend a stay at the Mandarin Oriental. The hotel and facilities were excellent. The staff were friendly, welcoming and always happy to help. Next door to the shopping centres and dining options.
Stayed 8 nights in Aug 2025

10/10 Excellent

Apoorva

Stayed 4 nights in Aug 2025

10/10 Excellent

Dmitriy, Bull Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Jul 2025

10/10 Excellent

Mohammad

Stayed 3 nights in Aug 2025

8/10 Good

Lum

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Flies in room despite after room cleaning.
Stayed 5 nights in Aug 2025

8/10 Good

Lum

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Buffet breakfast was below expectation in terms of quality of food and hot drink.
Stayed 1 night in Aug 2025

2/10 Terrible

Yaqoob

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Insects in the rooms and dusty rooms some stuff mistreated my kids breakfast is worse than a you can imagine not as per proper 5 star hotels specially n such locations must have verity of fruits and healthy option foods mostly Asian foods and spices
Stayed 2 nights in Aug 2025

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Neo

Stayed 3 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a mandarin oriental, but i felt the rooms are showing their age. The shared restaurant and swim facilities are excellent. The team there are excellent as well. The rooms we had for our five of us, three kids, was huge and super confortable, with small maids kitchen with washer dryer and sitting room and excellent views. Id love to stay longer there as a base for seeing the city. However, I did feel the rooms need renovation and updates to carry the MO name. Wallpaper was peeling off in some places. The furnishings need updates and the washer dryer leaked badly into the kitchen. Id definitely stay again, but just understand its not a 5 star hong kong MO.
Stayed 2 nights in Aug 2025

10/10 Excellent

Romualdo, Vacaville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

abdul samad

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

manderin

awesome hotel in the center of kuala lumpur ..The concierge arranged all our taxis to and from the airport and around KL ..Lovely staff very attentive
patronising tower from the room
Stayed 2 nights in Jul 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mandarin Oriental sits beside the Petronas Towers in KL. The hotel is large and welcoming, the staff very pleasant and attentive. The hotel is right beside the mall and close to other hotels in the CBD making it an ideal stay. Highly recommended hotel in KL
Stayed 3 nights in Jul 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful base in central KL - amazing value compared to other MO properties around the world
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tanja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic that they had lovely vegan muffins and vegan muesli for breakfast!!! Staff very helpful with arranging transport.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 3 nights in Jul 2025

6/10 Okay

Henrik

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel needs renovation. It miss the typical high level Mandarin service and details. However it’s cheap. Expect a nice hotel but nothing special
Stayed 2 nights in Jul 2025

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We first stayed at Mandarin Oriental thirteen and a half years ago. The staff, service and pool area which overlooks the KLCC gardens remain flawless. Our two bedroom apartment had stunning views of the Petronas Towers and was huge with a full kitchen (oven, stove top, full fridge with freezer), two bathrooms, two walk-in-wardrobes and a seperate living area. However, the apartment’s furnishing are old and overdue for refurbishment - they are exactly as they were 13.5 years ago just more worn and tired. Given the age of the furnishings and fit out, there not universal power outlets and the hotel only provides two adapters. It appears from photos that other rooms have been refurbished - hopefully the apartments will be very soon.
Stayed 1 night in Jul 2025

8/10 Good

Simin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you looking for a quiet place, that’s not best option, soundproofing is not work in the night time, still can hear noises around 1am, everything else is good
Stayed 6 nights in Jul 2025

10/10 Excellent

Bo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved everything about this hotel. The service was exceptional, better than many other 5-star hotels we’ve experienced. It was an amazing stay, and we highly recommend this hotel to anyone.
Excellent view of KLCC
Stayed 1 night in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Brilliant stay at this MO property in KL. We stayed in an Exec level room, which was a great choice. The room was very well appointed and spacious. Housekeeping did a fantastic job of keeping things tidy. Exceptional service from Daniel in the Exec Lounge - super helpfu and kind giving great recommendations and arranging some excellent dinners. Also great service from the barman in the bar on the ground level. All staff encountered were very professional and provided excellent service. We will absolutely return!
Stayed 3 nights in Jun 2025