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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

View from property
Premium bedding, in-room safe, blackout curtains, iron/ironing board
View from property
Front of property – evening/night
Reception

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Parking available

Explore the area

View map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, Daily's Place
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About the area

Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront is centrally located in Jacksonville, a 5-minute walk from Museum of Science and History and a 3-minute drive from Jacksonville Museum of Modern Art. .This hotel is 1.2 mi (2 km) from San Marco Theatre and 1.7 mi (2.7 km) from VyStar Veterans Memorial Arena.

What's nearby

  • Florida Theatre - 11 min walk - 0.9 km
  • Prime F. Osborn III Convention Center - 2 min drive - 2.1 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.0 km
  • Daily's Place - 3 min drive - 2.7 km
  • EverBank Stadium - 4 min drive - 3.0 km

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬2 min walk
  • ‪Morton's The Steakhouse - ‬16 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪Sake House - ‬4 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 293 guestrooms featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at St. Johns Provision Co., one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Reviews

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

6.6

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 423 out of 1396 reviews
Rating 8 - Good. 227 out of 1396 reviews
Rating 6 - Okay. 310 out of 1396 reviews
Rating 4 - Poor. 204 out of 1396 reviews
Rating 2 - Terrible. 232 out of 1396 reviews

Reviews

10/10 Excellent

Felicia

Stayed 2 nights in Jun 2025

10/10 Excellent

Mikecolove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Tonya

Rooms were overbooked by Expedia and
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean
Stayed 2 nights in Jun 2025

6/10 Okay

Shaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Disliked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

LaQuita

Stayed 1 night in Jun 2025

8/10 Good

Edna

Liked: Cleanliness, amenities, property conditions & facilities
Older, but close to the riverwalk.Needs updating. Great staff.
Stayed 3 nights in May 2025

10/10 Excellent

Denisha, Gainesville

Travelled with partner
Disliked: Property conditions & facilities
Staff superb. Can be updated. The hotel itself is older but the view and staff are amazing.
Stayed 1 night in Jun 2025

2/10 Terrible

Jeraine

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager was rude and unprofessional. When I got there even though I ordered river view they advised it was sold out. The manager advised being that I booked through a third party (Expedia) she would not consider accommodating me over her Hilton guest who booked through the their direct company. The room had a hole in the corner of the wall near the floor and the room smelled moldy. Room 1015 Also you can hear the conversations of other guests through the walls on both sides. I typically stay at the Hyatt, but I decided to try Doubletree and I wish I went to Hyatt across the River where I have had the best experiences and the rooms are clean
Stayed 2 nights in Jun 2025

6/10 Okay

Beverly

Business traveller
The girl at the front desk was very nice but she was all alone and there were six people in line and I waited 20 minutes to check in, which is ridiculous
Stayed 1 night in Jun 2025

4/10 Poor

Cherelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Let me just say the new manager Kelsey was super sweet. The whole front desk staff were very nice but the hotel is horrible. My room was sooooo outdated, my sink was broken, the room was dirty. The carpet was disgusting and someone was drilling in the next room the whole time I was there. I ended up leaving a night earlier than planned. And i reserved a river front view room and the only options were rooms facing the parking lot. Overall I was extremely disappointed. I really hope they renovate immediately. The place has a lot of potential especially with the new manager. Book a room there with caution!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jon

Stayed 2 nights in Jun 2025

2/10 Terrible

Carolyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Our stay was horrible. The room was dirty from the sheets to the bathroom and floors. I had to go by bleach and clean supplies to clean my room. The sheet were still dirty had to get more sheets from house cleaning who was ver rude. There was bugs on the curtains. The noise at all times was ridiculous music playing all night, Some one was fixing on a room above us doing the day. So we had no rest. I wanted to surprise my fiancé for our anniversary of 15 years and he or I didn’t enjoy. The only enjoying thing was the riverwalk. We also smelled weed smoke in the hallways that was a none smoking hall. We came to this hotel 2 or 3 years ago and we enjoyed but not this time. And all the different charges was crazy, $75 a day to room and breakfast $19.99 needs to be in the booking. I’m very unhappy!!!!! I would never stay again. And the paste on the wall every thing they hit the floor the paste would fall in the bed.
Stayed 2 nights in Jun 2025

2/10 Terrible

Koty

Disliked: Cleanliness, property conditions & facilities, room comfort
We arrived to the hotel ten minutes til check in and were told to wait because our room wasn't ready. We had reservations at the restaurant right after and needed to get our bags in the room. It wasn't like we showed up hours early. The gentleman suggested that we come back at 4:15 , which would be AFTER check in. Why are the rooms not ready!? We got a suite. Its over 500 a night. You knew we were coming , why wasn't it cleaned !? So after standing there for 20 mins waiting for housekeeping to flip the room to ready we finally get into our room. Clearly the floors weren't vacuumed because there are bobby pins on the floor. There's several stains on the carpet. Water damage on the ceiling. Stains on the furniture, and soap scum build up on the shower doors. We have two balconies. NEITHER door works properly and keeps coming off the tracks. You can see the corrosion and build up on the track. We had to call maintenance who did nothing but push it closed the same way my husband had too. I physically cannot open nor close the door thats how hard it is. Imagine a kid going out and getting stuck WHEN THEY CANT GET BACK IN. This room is a lawsuit waiting to happen. When the door comes off the track and glass goes everywhere, they'll wish they had taken the time to fix this issue. We literally had to SLEEP WITH THE DOOR OPEN. Its June and like 90 degrees out and we're ovelrooking the pool, so imagine the heat and noise. Oh and when I went to go tell them about this issue, of course t
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire staff was amazing and engaged and they all deserve a raise! They were very engaged and inviting and it was such an enjoyable experience
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The dining experience was exceptional, complemented by accommodating staff. The panoramic view was stunning, and the rooms were meticulously maintained, with the double balconies providing an excellent feature. I thoroughly enjoyed my stay and anticipate a return visit.
Stayed 3 nights in Jun 2025

10/10 Excellent

Tameka

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The accommodations presented a pristine environment. The front desk staff provided exceptional service and readily met our needs. The vista was breathtaking. The culinary offerings and beverages at the restaurant were outstanding. We would certainly consider a return visit, as our entire experience was exceptional.
Stayed 3 nights in Jun 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel for its location and pool. The pool was hosting a private party until at least 5pm. I was not sure if we could attend, but the noise and very young crowd did not make it inviting.
Stayed 1 night in Jun 2025

10/10 Excellent

Rakeem

Liked: Cleanliness, amenities, property conditions & facilities
Two restaurants are available. The room was impeccably clean. The staff provided exceptional service. The views were stunning.
Stayed 3 nights in Jun 2025

4/10 Poor

Micahel

The Property is severely outdated
Stayed 1 night in Jun 2025

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff is awesome. It’s in a great location. Property is very dated and overpriced for the condition it’s in.
Stayed 3 nights in Jun 2025

10/10 Excellent

Motahara

Stayed 1 night in May 2025

10/10 Excellent

Lesly

Stayed 3 nights in Jun 2025

10/10 Excellent

Kareema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025