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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Lobby sitting area
Point of interest
Outdoor pool, open 6 AM to 10:00 PM, free pool cabanas, pool loungers
Front of property – evening/night
2 restaurants, breakfast, dinner served; American cuisine

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Baptist Medical Center Jacksonville
    ‪9 min walk‬
  • Place, Florida Theatre
    ‪9 min walk‬
  • Place, Times-Union Center for the Performing Arts
    ‪11 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • City view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • River view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • River view
  • 28 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • River view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Free Wi-Fi
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4.1 out of 5, Very good, 1,637 reviews
The price is AU$199
includes taxes & fees
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Southbank Hotel by Marriott Jacksonville Riverwalk

About the area

Jacksonville

A stay at DoubleTree by Hilton Hotel Jacksonville Riverfront places you in the heart of Jacksonville, within a 5-minute drive of Jacksonville Museum of Modern Art and VyStar Veterans Memorial Arena. .This hotel is 2 mi (3.2 km) from EverBank Stadium and 2.2 mi (3.5 km) from Daily's Place.

What's nearby

  • Baptist Medical Center Jacksonville - 9 min walk - 0.8 km
  • Florida Theatre - 9 min walk - 0.8 km
  • Times-Union Center for the Performing Arts - 11 min walk - 0.9 km
  • VyStar Veterans Memorial Arena - 4 min drive - 2.0 km
  • EverBank Stadium - 5 min drive - 3.0 km

Getting around

  • Riverplace Station - 4 min walk
  • Jacksonville Station - 14 min drive
  • Jacksonville International Airport (JAX) - 24 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬1 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪The Southern Grill - ‬4 min walk
  • ‪Sake House - ‬4 min walk
  • ‪Tidbits - ‬10 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 293 guestrooms featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at St. Johns Provision Co., one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 520 out of 1637 reviews
Rating 8 - Good. 276 out of 1637 reviews
Rating 6 - Okay. 355 out of 1637 reviews
Rating 4 - Poor. 229 out of 1637 reviews
Rating 2 - Terrible. 257 out of 1637 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, amenities
Need to update some things
Stayed 1 night in Dec 2025

2/10 Terrible

Dillon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been more let down with a hotel experience like I have at the DoubleTree. Staff and customer experience was average at best. Room experience was an absolute disaster. Multiple issues at the start and through our stay. There were other guests smoking Marijuana in their room and we could smell it. Other rooms' beds were so loud it kept us awake (yeah, that type of noise) Doors have holes in them and massive amounts of paint on them. Carpets have stains in them. Wall coverings are cracked and falling from the wall. Trim work is nonexistent or broken/cracked. Windows have not been cleaned, most have paint overspray with caulking and sealant everywhere in the corners. Light fixtures were broken and drooping from the hallway ceilings. Walk in showers had uneven floors, cracked tiles, tiles caulked back into place, worn out shower door rollers. Room furniture had visible signs of water/flood damage and discoloration. Pool was filled with dirt and wasn't cleaned. Comcast cable TV service, but TVs are 15 years old and can't even display channels without signal loss. Their 'offer' was 20,000 Hilton points (~$100 value) or a free appetizer and drinks in the restaurant when I asked to comp a meal instead (~$40) Offer was so insulting I can't even gather my thoughts to even respond. We spent well over $1100 for the hotel. Hilton Corporate- Maybe you could do better, because I have stayed at mid-tier hotels nicer than this! You couldn't pay me to come back to Hilton.
Stayed 5 nights in Dec 2025

4/10 Poor

Travis

Stayed 2 nights in Nov 2025

4/10 Poor

David

Travelled with partner
Liked: Staff & service, amenities
Let me start by saying the staff and management were amazing and friendly despite the conditions. Expedia didn't disclose the pet fee of $50 nor the parking fee, so the surprise additional fees started this trip off very rocky. I ended up parking 1 of my vehicles out on the street, and was able to have my fur baby. I booked a Junior king suite with riverfront view and the only thing that was amazing was the view. Room 537, although I put the thermostat to 60, the room stayed at 76 the 4 days that I stayed. It was rather warm and Im thankful for the 1 day that the temperature dropped outside, lending us a cool nights rest. The 1st comforter was stained with the look of possible mildew but thats not confirmed. Management offered another, and unfortunately it was stained as well. Because the room was warm, we just didnt use them at all so no real biggie. The breakfast was good, yet pricey, but a good standard breakfast. The gym was nice as well. Management checked in day 1 and 2, but after i mentioned the conditions, I received an apology, and didnt hear back on day 3 so I messaged later on the evening of night 3 and management offered some points or free breakfast to which i declined. A manager messaged me the morning of check out again apologizing and offered to send a certificate for another stay. I don't know the details of what that certificate will cover so i can't say that I'll come back. My Christmas/Birthday Vacay was definitely spoiled but what can I do n
Stayed 4 nights in Dec 2025

8/10 Good

Susan

Stayed 2 nights in Dec 2025

8/10 Good

Tamara, Indian trail

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The outside was very nice and the staff was great
Stayed 3 nights in Dec 2025

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! We stayed at the property because we were visiting family for Christmas. The hotel needs a facelift however it was clean and reasonably priced.
Stayed 2 nights in Dec 2025

6/10 Okay

Kolette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Hotel needs to be refurbished/makeover. Its very run down and old. The furniture in rooms are dirty, same with carpet, and the shower tiles are nasty. I showered in flip flops. BUT the staff is incredibly nice. I loved the staff. I really wanted to love this double tree, but was happy when I checked out.
Stayed 4 nights in Dec 2025

6/10 Okay

Myat The

Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast included and breakfast is so expansive if you want to buy.
Stayed 3 nights in Dec 2025

8/10 Good

Deena, Montpelier

Liked: Cleanliness
Room was spotless and front desk help excellent..but temperature in room was awful...hard time adjusting temp...very cool
Stayed 2 nights in Dec 2025

2/10 Terrible

Courtney

Liked: Staff & service
Disliked: Cleanliness, amenities
Room was very outdated comforter was molded and stain and so were sheets. Lots of mold in shower and look like room had not been used in months very moldy carpet smell very displeased
Stayed 1 night in Dec 2025

10/10 Excellent

Lucyano

Stayed 1 night in Dec 2025

4/10 Poor

India

Disliked: Amenities, property conditions & facilities
It was not the best. My room definitely looked ran down. The light bulb in the bathroom broke over my head when I got out the shower. The ceiling was also leaking, And I wasn’t a fan of paying to park .
Stayed 1 night in Dec 2025

10/10 Excellent

Mathew

Stayed 1 night in Dec 2025

8/10 Good

Janet

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
staff was extremely helpful; view was beautiful
Stayed 1 night in Dec 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff were great and the location as well.
Stayed 1 night in Dec 2025

6/10 Okay

Gholam

Liked: Cleanliness
Not very clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Roosevelt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and view
Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the location and the hotel was very clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Beautiful view, friendly staff.
Stayed 2 nights in Dec 2025

6/10 Okay

Belinda

Travelled with family
Light did not work in the entryway to room, rug was dirty, wallpaper was unglued in several places in bathroom. Staff was pleasant when encountered.
Stayed 3 nights in Dec 2025

8/10 Good

Maria

Stayed 1 night in Dec 2025

4/10 Poor

Iraj

Disliked: Staff & service, amenities, property conditions & facilities
I booked for River side but they gave me the city side room. The receptionist said take it out with Expedia. The room was below average. Shower water ran into the whole bathroom because of the short shower curtain and short shower floor barrier wall. Ice maker in the hall did not have ice. They said get ice at the bar. The elevator did not work properly, was very slow and I had to use the stairs at one time. Trash cans didn't have plastic bags in them. I Will never go back to this hotel again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Shonnie

Liked: Cleanliness, amenities, property conditions & facilities
Great start to my stay as I was afforded an up grade on my room. The breakfast bar was excellent! Very nice staff. I will definitely stay there again.
Stayed 2 nights in Dec 2025

4/10 Poor

LaToya

Stayed 2 nights in Dec 2025