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The room was clean and adequate, the bed was comfortable. But the property needs serious upgrades. The pool was closed due to it being “winter”, so the rotting falling apart shade structures should be getting fixed during this time. There was trash in the grassy areas all around. The pic nic table was falling apart. Perhaps spend more money fixing up the hotel and less being sent back home to you know where. No breakfast. Just coffee which we didn’t have. I did like that there was pet fee.

Room was clean but so old with paint chipping and a moist mildew smell. Bed was concave and we both slept in the middle (not by choice). Would I stay again? Maybe…it is a beautiful old historic hotel in a great location, but they still need to update so you don’t feel like you are staying in an old dingy roadside motel.

First, they never mentioned that housekeeping was on provided if you stay at least three days. Then added if we need additional towels we can ask. Then their continental breakfast, consisted of coffee, tea, 4 juices, instant oatmeal, fruit loops and maybe corn flakes, white bread only, bagels plain and sesame, donuts and tiny muffins, hard boiled eggs peeled, but cold, small cup yogurt and waffles you make. Edible, but not what I expected. The first impression of the room was it smelled funky, the ac at night was loud, the internet was lousy and more times unavailable, the front desk gave me some number to call if it didn’t work, instead of addressing the issue themselves. The room was for 4 individuals and only had 2 towels—go figure! The beds were firm and the pillows were so-so. The microwave timer was broken and at like 88 minutes and would not stop or reset. The bathroom door needs adjusting and not appealing. Overall the room was old and it will not be on my list if we go there next year. Has I known this before and the pictures were more accurate, I gladly would have gone somewhere else. The staff was nice, but it seems they can’t find cleaning individuals, hence the only of you there 3 day (when they would change linen, take the trash out, provide clean towels without having to ask and to clean the room) or when you check out. So I suggest thinking about where you really want to stay. Noting the reviews were not a good way as I discovered to really judge the place.

Where shall I begin? I normally do not make reviews, however our experience prompted one. There were 3 elevators, 2 of which did not work, and the Derby and other events were going on in town. One time, we tried to take the stairs to the ground floor to avoid the wait, only to find out it was a fire exit only. They have the soap dispensers on the wall (no bars of soap), which were empty in the shower. This should have been an item checked by the cleaning crew. The shower's water pressure was not the best, and the shower could have used a cleaning. No vent in bathroom. The hotel did not have a fitness center. Breakfast cost $15 (we did not try it). Parking options by yourself were down the street or went through a third-party to pay in another lot. We chose valet, $20 a day. The valets were probably the highlight of the stay, as they were always courteous and timely. Bring cash to tip these gentlemen (as you should), because you can't add it to your bill. During checkout, we were told we could not get a receipt because it went through a third-party, which I have never experienced before in traveling for 20-plus years. This seemed a bit sketchy. The hotel is within walking distance of bathhouse row and other attractions, so there is that. We had a room on a corner or edge, so other rooms may differ in layout. In ours, you could hear the elevator all night. Do your research on other hotels close by before selecting one.

We were in a basement room with a view of the staircase. Check in is nonexistant after 5. You’re given a 2 page dissertation of rules to sign and drop off,then expected to run a credit card down for incidentals by 8am. Why don’t you consider staffing the place.The carpet needs removed it’s filthy. The tv needs to be properly mounted with the wires hidden and the components on a higher shelf. They are on a sofa table that doesn’t allow the kitchen table to be placed for use. You can’t get to the stovetop or microwave because the tables in the way. Everything worked. The shower pressure was poor and the shower head was too low. It’s pretty tired for the price. Hot Springs Village has a lot to offer. Great restaurants and beautiful golf courses. I think there are better places to stay.

Breakfast was extremely limited.. hard biscuits, warm gravy, apples and bananas…weak! EVERYTHING else was 1st rate!