Embassy Suites by Hilton at Hot Springs Convention Center

3.5 star property

Photo gallery for Embassy Suites by Hilton at Hot Springs Convention Center

55-inch Smart TV with cable channels, Netflix, streaming services
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Fitness facility
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

View map
400 Convention Blvd, Hot Springs, AR, 71901
  • Place, Hot Springs Convention Center
    ‪1 min walk‬
  • Place, Bathhouse Row
    ‪8 min walk‬
  • Place, Oaklawn Racing Casino Resort
    ‪5 min drive‬
  • Airport, Hot Springs, AR (HOT-Memorial Field)
    ‪7 min drive‬

Room options

One King Bed, Non-Smoking, Accessible

8.8 out of 10
Excellent
(12 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

One King Bed, Non-Smoking, Accessible

8.6 out of 10
Excellent
(16 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Two Double Beds, Non-Smoking

8.4 out of 10
Very good
(20 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, Non-Smoking, Accessible

8.4 out of 10
Very good
(14 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Non Smoking

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed, Non Smoking

  • 124 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Corner

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

Premium Suite, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 2 Double Beds

Premium Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Premium Suite, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

Deluxe Suite One King and One Sofa Bed Corner

8.6 out of 10
Excellent
(20 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Suite One King and One Sofa Bed Non-Smoking

8.8 out of 10
Excellent
(103 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Suite Two Double and One Sofa Bed Non-Smoking

9.4 out of 10
Exceptional
(36 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

About the area

Hot Springs

With a stay at Embassy Suites by Hilton at Hot Springs Convention Center, you'll be centrally located in Hot Springs, steps from Hot Springs Convention Center and within a 10-minute walk of Hot Springs National Park. .This hotel is 0.8 mi (1.2 km) from Bathhouse Row and 2.2 mi (3.6 km) from Magic Springs and Crystal Falls.

What's nearby

  • Hot Springs Convention Center - 1 min walk - 0.0 km
  • Hot Springs National Park - 5 min walk - 0.5 km
  • Bathhouse Row - 8 min walk - 0.7 km
  • Magic Springs and Crystal Falls - 4 min drive - 4.0 km
  • Oaklawn Racing Casino Resort - 5 min drive - 4.7 km

Getting around

  • Malvern Station - 30 min drive
  • Clinton National Airport Airport (LIT) - 63 min drive

Restaurants

  • ‪501 Prime - ‬11 min walk
  • ‪Bistro 400 - ‬1 min walk
  • ‪Ouachita Bar & Grill - ‬11 min walk
  • ‪Superior Bathhouse Brewery - ‬13 min walk
  • ‪Maxine's Live - ‬9 min walk

About this property

Embassy Suites by Hilton at Hot Springs Convention Center

Hotel with free breakfast, steps from Hot Springs Convention Center
Embassy Suites by Hilton at Hot Springs Convention Center offers 246 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations are furnished with double sofa beds and dining tables. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 246 guestrooms featuring refrigerators and microwaves. 55-inch Smart televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. This hotel also features wireless internet access (surcharge), gift shops/newsstands, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Hot Springs? This hotel has 8400 square feet (780 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton at Hot Springs Convention Center has a restaurant on site.
Cascades - This restaurant serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Cascades

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • 8,400 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - April 2025
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

This property does not have elevators
Pool access available from 6 AM to midnight
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hilton Hot Springs Hotel
Embassy Suites Hilton Hot Springs
Embassy Suites by Hilton Hot Springs Hotel Spa
Embassy Suites by Hilton at Hot Springs Convention Center Hotel

Embassy Suites by Hilton at Hot Springs Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 624 out of 1136 reviews
Rating 8 - Good. 244 out of 1136 reviews
Rating 6 - Okay. 127 out of 1136 reviews
Rating 4 - Poor. 73 out of 1136 reviews
Rating 2 - Terrible. 68 out of 1136 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
I really needed 2 queen beds but got only one king it was nice but the kids suffered on the couch bed!
Stayed 1 night in Jul 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Need more staff for the morning breakfasts. Buffet kept running out of utensils and plates. Had to skip the omelettes due to only on chef for the length of the line.
Stayed 3 nights in Jul 2025

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2025

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Staff & service
Disappointed and Frustrated – Not Worth $300 a Night. I don’t typically leave negative reviews, but our stay at Embassy Suites Hot Springs Conference Center was so disappointing that I feel compelled to share. We paid over $300 for a one-night stay, and it was a miserable experience from start to finish. After waiting over 40 minutes to check in, we were told that the room we had selected during mobile check-in was not available. The alternate room had a terribly sagging bed that clearly hadn’t been replaced in years, and we could barely sleep. My back hurt all night. There were no linens or pillows for the sofa bed. We asked for them twice and were only given one sheet. The hotel was completely packed with multiple large family reunions, which led to food containers scattered throughout the lobby, loud music blaring, and shouting in the hallways late into the night. At 12:45 a.m., I walked out into the hall because the noise was so out of control and couldn’t reach anyone at the front desk by phone or app message. The quiet hours we were told started at 10 p.m. were not enforced. The chaos extended to the pool, which was so crowded and unmanageable that we had to leave. We had originally considered staying a second night, but made the decision early on that we would never return. For $300 a night, I expect a safe, clean, and relaxing stay,not sleepless chaos, poor customer service, and lack of basic room accommodations. Very disappointed. Best part was leaving.
Stayed 1 night in Jul 2025

8/10 Good

Lejana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quiet area and the staff was very friendly. The rooms was very nice.
Stayed 2 nights in Jul 2025

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very nice however for the price there was way to much going wrong.
Stayed 1 night in Jul 2025

6/10 Okay

elisabeth

Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is updated & the furniture is firm. You could walk the half mile to the shopping area/bathhouses, but you can get closer. I would certainly stay here again
Stayed 1 night in Jul 2025

8/10 Good

candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would stay again
Stayed 1 night in Jul 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, amenities
We wound up staying the same days as a cheer camp - nowhere on any hotel events page nor even the convention center's website (attached to the hotel via a skybridge) was this event mentioned. Because of this, & supposedly some glitch in their booking systems, the room we had booked was over-sold & they could not give it to our family of 6. They instead wanted to put us in A room that might sleep 3 before we had to make pallets on the floor or 2 separate rooms; they eventually found a set of connecting rooms, & I was told they would comp the second room since they couldn't give us our original room. Found out the 2nd night of our 3-night stay that they were supposed to tell me they were only comping ONE night of the second room and "had us checking out of the second room the second night." Um...NO. The number of people on our reservation did not change from the original reservation, so why would the front desk staff have marked us down for that? They argued it had been explained; I rebutted it had not. So they comped nights 1 & 2 of our stay for 2nd room, & charged us $159 extra for the last night of our stay for the second room. At no point was our original room booking offered as a way to only have to pay for a single room, but they thought having 4 minors with nowhere to sleep was reasonable. 1 out of 3 elevators was nonfunctional. No extra bedding in the rooms for the hideabeds. King beds highly uncomfortable. No shuttle services available. Pool room insufferably hot.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff were helpful. Breakfast was adequate.
Stayed 1 night in Jul 2025

4/10 Poor

Tandra, Clinton

Travelled with partner
Liked: Amenities
One of the worst Hiltons I have ever stayed at. Bugs all over the place in which I have pictures to prove. The Valet parking was terrible. Run by the front desk so they had to stop checking people to run and get the car. Rented the Presidential Suite. Quiet, bed was comfy. Wouldn’t recommend
Bugs
Bugs
Bugs
Bugs
Stayed 1 night in Jul 2025

4/10 Poor

Brandi, Hamburg

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
The only reason I gave this hotel a 2 star rating is about housekeeping. We stayed for a whole week and the only time they came in our room was to change the air purifier filter. They never cleaned OR changed our bedding the time we were there. We have told the front desk numerous times. Heck we offered numerous time to the front desk to give me linens and I would change the beds, but that didn’t happen either. Front desk ladies was super nice. House keeping. When we arrived to check it we were told the room wasn’t ready and check in time was at 4:00 which we waited in the lobby till then, our room was finally ready at 5:15 that evening. I will give the breakfast a 10/10 and the fresh omelet station was awesome.
Stayed 6 nights in Jul 2025

8/10 Good

Abdurrehman

paid parking
Stayed 1 night in Jun 2025

6/10 Okay

lisa

Travelled with group
We reserved a king room but were given 2 queens.
Stayed 3 nights in Jun 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bam

The facility Embassy Suites way amazing the location to do things was great the factuality was very friendly we look forward to staying again.
Stayed 2 nights in Jul 2025

6/10 Okay

Deirdre

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Could have been cleaner including our room. Can’t blame the staff. I think they are just understaffed for a place that stays booked all the time.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Nicole

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our room was dirty so we switched rooms. The room next to us had several loud children all night long and early in the morning. Our air conditioning unit made a banging noise every 20 minutes. The elevator broke while we were in it.
Stayed 1 night in Jul 2025

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dianna

Stayed 2 nights in Jun 2025