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The staff were welcoming from the front gate to the reception to Andy the concierge. The hotel was very clean as was the room and facilities. The hot tub was always kept at 40 degrees and was an absolute delight to use. Special shout out to Andy who gave us a great tour of the hotel and provided us with fantastic information about the hotel and locale.

Lovely hotel right beside the lake.

The hotel was beautiful with a great view and located close to attractions. The staff was hospitable and polite. Diego, Miguel, and Natasha were very helpful and have made the trip one to remember. Do recommend a visit.👍

Polite staff, beautiful room and building, excellent parking and location, good simple breakfast, room a little dusty on various objects but the overall location and room spec made up for everything else.

The first thing you will notice is it looks a bit dated when you walk in, but don't let that put you off because the 2nd thing you will notice is how lovely and warm the place is, kudos to the owners as we know how much the heating costs nowadays. My room was lovely, cannot complain, probably could of done with a bit of decorating but still it was nice, sleep wise it was ok, the mattress sunk a bit in the middle but not enough to stop me sleeping well. Breakfast was lovely, I had a cooled breakfast on my first morning and just cereal on my second as I was climbing helvellyn. Would I stay here again? 100% yes!!

Lovely polite friendly staff. spotless spacious room with a pretty view & lovely little touches throughout the hotel. Free onsite parking, Spa was a real treat - open til 8pm which is fab after a day of exploring. Only negative was the coffee at breakfast was very weak but coffee machine was better!