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Hanoi Paon Hotel & Spa

4.0 star property

Photo gallery for Hanoi Paon Hotel & Spa

Outdoor pool, open 8:00 AM to 9 PM, pool loungers
Rooftop terrace
Reception
Rooftop terrace
Day care

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Gym

Explore the area

View map
27 Hang Thung, Hoan Kiem, Hanoi
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Double or Twin Room, Balcony

1 bedroom, minibar, in-room safe, desk

Executive Double or Twin Room, Balcony

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Large Twin Bed

View all photos for Junior Suite, 1 Bedroom, City View (with Bathtub)

Junior Suite, 1 Bedroom, City View (with Bathtub)

Junior Suite, 1 Bedroom, City View (with Bathtub)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Paon Suite

Paon Suite

Paon Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, No Windows

Family Room, No Windows

Family Room, No Windows

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Business Double Room

Business Double Room

Business Double Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room (With Window)

1 bedroom, minibar, in-room safe, desk

Family Room (With Window)

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

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About the area

Hanoi

With a stay at Hanoi Paon Hotel & Spa, you'll be centrally located in Hanoi, just a 3-minute walk from Hoan Kiem Lake and 6 minutes by foot from Hanoi Old Town Night Market. .This spa hotel is 0.6 mi (0.9 km) from St. Joseph's Cathedral of Hanoi and 0.7 mi (1.1 km) from Hanoi Opera House.

What's nearby

  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 5 min walk - 0.5 km
  • Hanoi Opera House - 10 min walk - 0.9 km
  • St. Joseph's Cathedral of Hanoi - 12 min walk - 1.0 km

Getting around

  • Hanoi Long Bien Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 38 min drive

Restaurants

  • ‪Banh Mi Long Hoi - ‬1 min walk
  • ‪Pizza Belga - Hang Be street - ‬2 min walk
  • ‪Chân Gà Rang Muối - ‬1 min walk
  • ‪Nem Tai Bà Hồng - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk

About this property

Hanoi Paon Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
Hanoi Paon Hotel & Spa offers 51 air-conditioned accommodations with minibars and safes. 39-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Jasmin Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.
Make yourself at home in one of the 51 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Hanoi Paon Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (VND 300,000 per night)

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: VND 230,000 for adults and VND 115,000 for children
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Scooter/moped rentals
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2022
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 470000 per day

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately VND 230000 for adults and VND 115000 for children
  • Airport shuttle fee: VND 380000 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: VND 300000 per night
  • Rollaway bed fee: VND 470000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 9 PM
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Sunline Paon Hotel Hanoi
Sunline Paon Hanoi
Sunline Paon
Sunline Paon Hotel
Hanoi Paon Hotel Spa
Hanoi Paon Hotel & Spa Hotel
Hanoi Paon Hotel & Spa Hanoi
Hanoi Paon Hotel & Spa Hotel Hanoi

Hanoi Paon Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 42 out of 60 reviews
Rating 8 - Good. 14 out of 60 reviews
Rating 6 - Okay. 0 out of 60 reviews
Rating 4 - Poor. 3 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yan Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Excellent stay Convenient location We were in 6th floored and we didn’t hear any noise or traffic Good selection of fruits for breakfast
Stayed 1 night in Apr 2025

8/10 Good

Brenton, Bakersfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driver who picked me up at the airport was not in th spot they told me he would. I had to search around to find him. When I mentioned this upon check-in the staff gave me a free 30 minute foot massage at the spa for the inconvenience. That was nice of them. Very helpful and attentive staff.
Stayed 4 nights in May 2025

10/10 Excellent

Stephen a

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I would like to thank the manager who did an exceptional job of looking after us when our flight was delayed he didn’t have to but made sure we could extend our room for another half day, the hotel staff also sorted us with a trip to the airport cheaper than grab and all booked for us I didn’t have to worry about a thing. Secondly the hotel is lovely and has all amenities you need such as a rooftop view breakfast and gym. It’s very central to everything it’s right at your doorstep
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly located in the old quarter with most things easily within walking distance - and when you do get tired, just jump a grab. The only thing we didn't realize in advance is that the pool is heated - not a cool pool to use at the hot times.
Stayed 4 nights in Apr 2025

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2025

10/10 Excellent

Tania Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in Apr 2025

10/10 Excellent

Van Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

jeff

The staff is amazing snd the location is top notch.
Stayed 2 nights in Apr 2025

4/10 Poor

Rachael

Travelled with partner
Liked: Staff & service, amenities
The bed and pillows were extremely uncomfortable. The AC also didn’t work well, our room was brutally hot. It was colder in the hallway. We also didn’t have a window we could open because there is a sign saying don’t open it. The noise was also brutal. You could hear everything from everywhere and construction started at 630AM. Between the uncomfortable bed, the heat and all the noise I didn’t get any sleep. The staff was awesome though and that was the only saving grace to this place.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joyce Chi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad we found Hanoi Paon Hotel & Spa. The price is great & the staff go above and beyond with their excellent service. Since we were new to Vietnam, we chose to book a ride from and back to the airport through the hotel, and Ellen at the front desk made sure that we could find the driver when we landed at the airport through Expedia message and WhatsApp. Alice helped our group book a fantastic day trip to Ha Long Bay. Kelvin also made us feel so welcome & helped make everything so smooth for our coming and going from the hotel. The room was very clean & comfortable. There was a little mold on the ceiling in the room & bathroom, but that’s probably unavoidable with the intense humidity in Hanoi/Vietnam. The included breakfast upstairs is good and simple. You can make your own Banh Mi with the ingredients provided, or you can go to the omelette station, or choose whatever else you want from their buffet line. You can also ask the staff for Pho. Peter made sure we had all that we needed during breakfast. We will definitely stay here again next time we’re in Hanoi. The location is perfect in the Old Quarter - close to everything, but far enough from the party streets so it’s quiet enough for sleep/resting. Their Jasmine Spa is AMAZING! We were so relaxed after our couples massage. We felt very taken cared of and had a fantastic stay in Hanoi thanks to the staff at Hanoi Paon Hotel & Spa. Thank you so much!!
Stayed 4 nights in Mar 2025

8/10 Good

Vasilios

Stayed 3 nights in Mar 2025

10/10 Excellent

JOHNY, WEST JORDAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffs, convenient location, great breakfast options - I would recommend and would stay here again in the future.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely hotel and great location
Stayed 1 night in Feb 2025

8/10 Good

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the best possible area. Staff was very friendly. The room was fresh, clean and bright. Our room Had a separate seating area and a small balcony which was nice to have, but note that not all rooms have this. We specifically rented a room that did. We had a kitchenette as well that we didn’t use but nice to have the option.
Stayed 4 nights in Feb 2025

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Hanoi Paon

Staff very friendly and helpful, hotel services immaculate, will stay again
Stayed 4 nights in Jan 2025

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the bed was lumpy and uncomfortable, EVERYTHING else about Hanoi Paon was excellent. Our paramount praise goes to the hotel staff from front desk to bell staff. Bell staff ALWAYS were right there to open doors and assist me with my weak hip that makes climbing steps difficult. Bravo to these attentive guys. Our tip paled in comparison to their hard work!
Stayed 7 nights in Jan 2025

8/10 Good

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel lobby. Room was ok, a little lackluster for paying extra.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Kelvin was a stand out star for his customer servive. So polite!
Stayed 3 nights in Dec 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing location perfect to walk to any place you wanted or transport in abundance outside the door.
Stayed 8 nights in Dec 2024

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend - Good location

It was a great location. In the old distract, close to the lake and French quarter. My room was on the 5th floor and I didn't hear any traffic at night. Lovely breakfast. Reception (Leo) and bell boy (Kelvin and another guy) all so friendly and welcoming. Would definitely recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly hotel in the Old Quarter, my room was super clean and comfortable and the breakfast was fantastic with views across the city from the restaurant on the roof. Had a great Vietnamese massage in the hotel spa which I would totally recommend. All of the staff went out of their way to make the stay as good as possible. Special thanks to Kelvin the bell hop for always being welcoming and helpful. Top hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City break in hanoi.. nice hotel in old quater.. Staff fruendly and very nice room
Stayed 3 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very well located. Staff super friendly. We are staying at this hotel three times over a two week period. They stored our luggage for our trips out to Sapa and Halong Bay. Rooms are lovely
Stayed 3 nights in Jun 2024