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Oriental Suites Hotel & Spa

4.0 star property

Photo gallery for Oriental Suites Hotel & Spa

Daily cooked-to-order breakfast (USD 10 per person)
Reception
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium bedding, pillow-top beds, minibar, in-room safe
Royal Suites, big balcony | Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room With Internal Window

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room With Internal Window

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suites, big balcony

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room With Internal Window

Deluxe Twin Room With Internal Window

Deluxe Twin Room With Internal Window

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

Premium bedding, pillow-top beds, minibar, in-room safe

Family Suite, Connecting Rooms, City View (Oriental)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 55 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About the area

Hanoi

A stay at Oriental Suites Hotel & Spa places you in the heart of Hanoi, within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. .This spa hotel is 0.3 mi (0.5 km) from Dong Xuan Market and 0.4 mi (0.7 km) from Quan Chuong Gate.

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Quan Chuong Gate - 7 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪King roti - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪Bancông Cafe & Restaurant - ‬2 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬2 min walk

About this property

Oriental Suites Hotel & Spa

Oriental Suites Hotel & Spa offers 40 air-conditioned accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Make yourself at home in one of the 40 air-conditioned rooms featuring fireplaces and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This Art Deco hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Stop by Romance for lunch, dinner, or brunch, where this restaurant specializes in Vietnamese cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2008
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Fireplace
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.
Property Registration Number 0106639879

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1003 reviews
Rating 8 - Good. 209 out of 1003 reviews
Rating 6 - Okay. 47 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 14 out of 1003 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Tien Yee

Stayed 2 nights in Dec 2025

10/10 Excellent

Tien Yee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Just the bfast variety is very limited and the food taste needs improvement. And the noise from the street is quite loud at night. Soundproofing needs be improved
Breakfast dining area
Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind, spoke English, and kept everything clean and tidy. They offered services for transport to and from the airport, as well as suggestions for activities around the city.
Stayed 1 night in Dec 2025

10/10 Excellent

Ruth

Stayed 1 night in Dec 2025

6/10 Okay

Thien, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was very convenient and mostly walkable distance. Small room but fairly clean except for some blood stain on the douvet cover. Staff took care of it once notified. Breakfast staff ask lots of 'Why'questions when we requested if we can pack some breakfast to go for our child due to early tour bus pickup.
Stayed 1 night in Nov 2025

10/10 Excellent

Fnu

Stayed 2 nights in Nov 2025

10/10 Excellent

Punit

Stayed 4 nights in Nov 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
The staff were all first class and the whole hotel was spotless
Stayed 3 nights in Nov 2025

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Modern clean rooms. Friendly helpful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities
Was stayed 3 nights for our leisure trip. Upon checked in, the room given which was still occupied, the front desk quickly arranged another room. Other then above, overall the stayed is excellent, extremely convenient, very friendly and helpful staff.
Stayed 3 nights in Nov 2025

6/10 Okay

Daniel

Stayed 1 night in Oct 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious including the bathroom. Everything was clean and the shower pressure was amazing (strong and actual good hot water that didn't run out). The breakfast options are great too, so recommend adding that to your reservation. Overall service was great, with everyone super friendly and helpful. The only issue I had was that there were little ants around the room - some crawled onto the bed and into my bags... I know this is common in Vietnam homes, but didn't expect them in a hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very helpful staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Lauren

Stayed 1 night in Oct 2025

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staffs, especially Sam, Jean and Richard (and other front desk staffs)
Stayed 3 nights in Sep 2025

10/10 Excellent

Maki, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms, connected 2 rooms, were very spacious. It's in front of busy street with lots of shops and restaurants yet inside the room was quiet. We enjoyed breakfast every morning. They arranged 3 tours for us and it saved our time, and we enjoyed all of them. Very friendly, professional staff. We had to leave early in the morning around 6am for our flight and they even prepared breakfast to go 😊 We would definitely stay again if we have chance to visit Hanoi.
Stayed 6 nights in Sep 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellant, The Room was clean and the breakfast was really good
Stayed 2 nights in Sep 2025

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs, easy check in
Stayed 4 nights in Sep 2025

10/10 Excellent

brian

Stayed 2 nights in Aug 2025

10/10 Excellent

Kaelene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Loved everything about our stay
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Oriental Hotel. The staff, especially Vivian, Sam, and Bob were super helpful and friendly. It was raining and the street in front of the hotel was blocked off so Bob accompanied us to ensure we met a grab at the correct location. Breakfast is good but there is no dining for dinner. Very charming and quaint atmosphere would definitely stay again if travel brings me back to Hanoi.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are professional, caring and attentive to our needs; would gladly stay here again
Stayed 3 nights in Jul 2025

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs there were very helpful and friendly!
Stayed 3 nights in Jun 2025