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JM Marvel Hotel & Spa

4.0 star property

Photo gallery for JM Marvel Hotel & Spa

Front of property
Marvel Balcony | View from room
View from property
Reception
Bar (on property)

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
16 Hàng Da Street, Hoan Kiem, Hanoi, Oldquater, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Honeymoon Suite

1 bedroom, minibar, in-room safe, desk

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Marvel Balcony

Marvel Balcony | View from room

Marvel Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cozy Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Cozy Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite

Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Room

1 bedroom, minibar, in-room safe, desk

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Cozy Room

1 bedroom, minibar, in-room safe, desk

Family Cozy Room

9.4 out of 10
Exceptional
(9 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Cozy Double Room

Deluxe Cozy Double Room

Deluxe Cozy Double Room

9.4 out of 10
Exceptional
(13 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Marvel Balcony

Honeymoon Marvel Balcony | View from room

Honeymoon Marvel Balcony

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1095)
The price is AU$184
for 1 room
includes taxes & fees
6 July - 7 July
L’HÔTEL du LAC Hanoi

About the area

Hanoi

A stay at JM Marvel Hotel & Spa places you in the heart of Hanoi, within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. .This spa hotel is 0.5 mi (0.7 km) from Hanoi Old Town Night Market and 0.6 mi (0.9 km) from Thang Long Water Puppet Theatre.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Hanoi Old Town Night Market - 8 min walk - 0.7 km
  • Thang Long Water Puppet Theatre - 8 min walk - 0.7 km
  • Hanoi Opera House - 18 min walk - 1.6 km

Getting around

  • Hanoi Railway Station - 14 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Thái Đạt - Đồ Nướng Trung Hoa - ‬2 min walk
  • ‪AHA Cafe - ‬1 min walk
  • ‪Bún Chả Đắc Kim - ‬2 min walk
  • ‪Phở Bò 8A - Hàng Da - ‬1 min walk
  • ‪Nghĩa Cafe - Hàng Da - ‬1 min walk

About this property

JM Marvel Hotel & Spa

Art Deco hotel with a full-service spa and free breakfast
JM Marvel Hotel & Spa offers 45 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
Make yourself at home in one of the 45 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This Art Deco hotel also features complimentary wireless internet access, free babysitting, and tour/ticket assistance.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM. A complimentary manager's reception is offered each day.
JM Marvel Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Free babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Facials
  • Massage

Accessibility

  • Lift

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20.8 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

JM Marvel Hotel Hanoi
JM Marvel Hotel
JM Marvel Hanoi
JM Marvel
JM Marvel Hotel Spa
JM Marvel Hotel & Spa Hotel
JM Marvel Hotel & Spa Hanoi
JM Marvel Hotel & Spa Hotel Hanoi

JM Marvel Hotel & Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 653 out of 759 reviews
Rating 8 - Good. 77 out of 759 reviews
Rating 6 - Okay. 20 out of 759 reviews
Rating 4 - Poor. 4 out of 759 reviews
Rating 2 - Terrible. 5 out of 759 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Terry

Disliked: Amenities
Breakfast was poor. No window. I should have been told when i made the reservation. The welcome on arrival was good. Food at CM was better.
Stayed 3 nights in Mar 2025

10/10 Excellent

Nancy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely fantastic

A lovely hotel within easy access to tourist attractions, but with the added benefit of an absolutely amazing team who are friendly, welcoming and helpful. They really will do everything they can to ensure you have a great holiday. Facilities were great, we ate at the sky bar a couple of times. It serves Vietnamese food at good prices as well as cocktails and other drinks.
Stayed 3 nights in Mar 2025

6/10 Okay

Suraj

Stayed 1 night in Mar 2025

10/10 Excellent

Neesath

Stayed 2 nights in Mar 2025

10/10 Excellent

Aysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star service

This hotel is lovely, great location and the staff are so attentive and helpful
Stayed 1 night in Mar 2025

10/10 Excellent

Vi, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and very nice. Location was great.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ling-hua

Stayed 1 night in Feb 2025

6/10 Okay

Shankar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite small, although the hotel was centrally located. The staff were friendly. The roof top bar was nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second visit and was the same, Great! The location is right in the middle of Old Quarter Ha Noi, walkable to many food spots, shopping, etc. Very clean rooms and comfortable, also fast laundry service. Sky Bar on the roof and a full restaurant servicing delicious Vietnamese food. We will return again,
Stayed 5 nights in Feb 2025

10/10 Excellent

LYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience of any hotel or resort we have ever experienced. First class service worth a smile. The hotel staff, from the Bell Hops, to the Front Desk, to the Room Attendants, to the Spa Staff, to the Kitchen Staff, all approached their duties with such enthusiasm and sincerity. They were professional yet warm. My husband and I both celebrated our birthdays during our stay. They arranged special birthday celebrations for each of us. They made us feel like family. Our king-sized suite with a street view balcony was just like their photos. The bed was so welcoming and comfortable. The shower had great water pressure and never seemed to run out of hot water. It was nice to have bottled water included each day. The decor was beautiful and elegant. We did not want for anything. The location was excellent: in the Old Quarter, but not on a busy street. All attractions were walkable. If you ever find yourself wanting to visit an Asian country, We would highly recommend you look to come to Vietnam. Make Hanoi your first stop. We did it for 10 days and loved it. We also recommend you stay at JM MARVEL HOTEL AND SPAR RESORT in the Old Quartet. You will love it.
Stayed 10 nights in Jan 2025

10/10 Excellent

Darren, Mentor

Liked: Cleanliness, staff & service, property conditions & facilities
Jayce the concierge and Hieu the bartender at the Sky Bar really were some of the best service experiences we had in Vietnam. We had a fabulous creative dinner at affordable prices and the breakfast is great in the morning. The rooms were appointed and modern, with great beds, just not a lot of area to move around inside the room.

10/10 Excellent

Evette

Stayed 3 nights in Jan 2025

10/10 Excellent

Katherine

Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing customer service
Stayed 1 night in Jan 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and went above and beyond to ensure a pleasant stay, rooftop bar has a nice view and the complimentary breakfast is a great bonus!
Stayed 3 nights in Jan 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at JM Marvel in Hanoi! The staff went above and beyond to make our experience memorable. I had mentioned in passing that my partner was feeling unwell and checked in with us throughout if she needed anything—such a thoughtful touch. Ny who was our main contact point was amazing. He was super communicative and went out of his way to help us explore the city, giving us great recommendations and even helping us book a vehicle to get to the airport. It made everything so much easier and stress-free. I wish I remembered everyone's names.. but Ny's male colleague with the glasses was also a very helpful person. I also appreciated the kind young women in the morning who were attentive and asking us if we needed anything on the way out of the hotel in the morning. This level of care and attention to detail is what sets JM Marvel apart. I can't say enough, highly recommend staying here if you want exceptional service in Hanoi! My partner and I can't really imagine staying anywhere else here.
Stayed 4 nights in Jan 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff Clean , good condition rooms very close to walk around old town Wasn’t the best breakfast but there are reasonable amount of choice
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff who went above and beyond to accomodate our every need, making us feel at home and like family. Thank you so much to the JM Marvel team
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2025

10/10 Excellent

Thierry

Stayed 3 nights in Jan 2025

10/10 Excellent

James

Stayed 1 night in Jan 2025

8/10 Good

M. Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to shopping, eating, lake. Staff excellent, went above and beyond. Will help you book tours, transportation and anything you need.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eunkyung Kelly

Stayed 3 nights in Jan 2025