Book Hamburg hotels

No staff for house keeping ,requested room to be cleaned never happened , no dry towels for 2 days for rooms ,no towel for pool ,one front desk worker during high volume weekend ,no tissue for one day , took 30 mins to check in ,no one ever answers the front desk phone i would like to request a refund an i did take video of the situation

The breakfaat was average, thou fresh. There was enough street parking nearby, safe.

My stay was really good, better than expected. The staff member that checked me in was great. The room was very clean with the exception of a little dust. My only issue with the room was the shower drain was very slow, so I had to stand in a water as if I was taking a sit down bath. Outside of that, stay was great.

Clean environment the breakfast was hot and fresh

The hotel was nice enough and the staff was excellent! There were some issues that seemed out of their hands, so I am sure they were under a lot of stress. The issue while we were there was a towel shortage. There weren’t any towels in the pool ever and some rooms didn’t have towels. Every time someone asked they apologized but were waiting for them to be washed and/or dried. The hot tub was extremely hot, way hotter than it should be and the jets could be described as almost violent. There wasn’t a setting to lower the temp or the speed of the jets.

Everything wonderful.