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The room was Great. We were nice and Cool, Had everything we needed. Pool was Great, Bar tenders were Great!

nice view!

The resort itself is beautiful and well-maintained, with great amenities and a relaxing atmosphere—but unfortunately, our experience was significantly impacted by ongoing service issues. Housekeeping appeared to be severely understaffed. Over the course of several days, our room was not serviced despite repeated requests. Each time we reached out, we were assured that our room would be prioritized, but that never actually happened. It became frustrating having to continually follow up without seeing any results. In addition, we had a broken bathroom door that went unrepaired for most of our stay. We reported it early on, but it wasn’t addressed until the final night, which made it more of an inconvenience than something that was ever truly resolved. It wasn’t until we considered checking out early that we were finally able to speak with a manager. To his credit, he was professional, transparent, and genuinely apologetic. He acknowledged the issues and did what he could to make things right—but by that point, it was our last night, so the impact was limited. Overall, while the property itself is very nice, the lack of consistent housekeeping and delayed maintenance response detracted from our experience. By the end of the stay, we were honestly ready to leave.

Wonderful property over all. Clean, comfy beds, pool area was fantastic. Over all good time. Just a minor run in with the tiki bartender over asking how the food ordering process worked. For that she yelled at me telling me how busy she was. I was asking for clarification. Told her I could just go elsewhere to order food. She was quite off putting and rude.

We enjoyed our stay. Amenities were goo

Ants all over the room that got into our luggage. We paid for an ocean view but it was not an ocean view.