Eagle Heights winery accommodation

We stayed at Novotel Surfers Paradise for 3 nights, the beds were horrible and moving around badly and the bottom side of the beds sliding down, after I spoke to the receptions the manager called me and trying to move us to another room and apologised for the issues . The manager was very nice. Also she gave us complementary breakfast as apologised.

All six days same menu

Lovely view, staff were very helpful and clean room.

I have now stayed here twice. The first stay was a couple of years ago and it was terrific. Everything you might want. My most recent stay felt like a different hotel. Getting into the room was fine, but once in the room, we noticed some little things. Windows all had residue, cobwebs on the balcony furniture etc. We were told on check in that a room turnover cleaning service would happen once during our 5 night stay which perfectly fine. I called after 2 nights to request cleaning service, but returned that evening to no difference. I called again and was told our room was listed as cleaned, but our set of towels and soaps still remained where we left them. We were brought a fresh set of bath towels but nothing else, leaving us without bath mat, hand towels or face washers. This felt strange. Finally, not the hotels fault here, but a guest on our floor decided the entire first 2 days of our trip would be accompanied by her screaming in another language at the top of her lungs. Very, very weird. Could hear it through their door and into the bedroom of our suite. Hopefully the hotel is just having a down week.

love the service, the decor, the quirkiness. A great weekend get away. Did not need to go anywhere

Excellent front of house staff. Hotel room very average for price. I would probably go as far as saying that it was almost sub-standard for the price.