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Sheraton Mall of the Emirates Hotel, Dubai

5.0 star property

Photo gallery for Sheraton Mall of the Emirates Hotel, Dubai

Property amenity
Creator video
Exterior
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View map
Sheikh Zayed Road - Al Barsha, Mall of the Emirates, Dubai, 450309
  • Place, Mall of the Emirates
    ‪12 min walk‬
  • Place, Ski Dubai
    ‪12 min walk‬
  • Place, Burj Al Arab
    ‪4 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, City View

9.2 out of 10
Wonderful
(34 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Deluxe Room, 2 Single Beds, Non Smoking, City View

9.4 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Superior Room, 2 Single Beds, Non Smoking, City View

7.4 out of 10
Good
(3 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Grand Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom | Living room

Grand Suite, 1 Bedroom

  • 67 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

  • 153 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed, Non Smoking, City View

9.2 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Single Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Grand Room, 2 Single Beds, Non Smoking

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Club Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, City View

Deluxe Room, 1 Double Bed, Non Smoking, City View

Deluxe Room, 1 Double Bed, Non Smoking, City View

  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed

Club Room, 1 Double Bed

Club Room, 1 Double Bed

  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 3 Bedrooms

49-inch TV with satellite channels

Suite, 3 Bedrooms

  • 145 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 3 Double Beds

View all photos for Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

  • 143 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

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About the area

Dubai

A stay at Sheraton Mall of the Emirates Hotel, Dubai places you in the heart of Dubai, within a 15-minute walk of Mall of the Emirates and Ski Dubai. .This luxury hotel is 3.6 mi (5.8 km) from Burj Al Arab and 8.4 mi (13.6 km) from Marina Beach.

What's nearby

  • Mall of the Emirates - 12 min walk - 1.1 km
  • Ski Dubai - 12 min walk - 1.1 km
  • Souk Madinat Jumeirah - 2 min drive - 3.1 km
  • Wild Wadi Water Park - 3 min drive - 3.4 km
  • Burj Al Arab - 4 min drive - 3.8 km

Getting around

  • Mall of the Emirates Station - 5 min walk
  • Dubai Intl. Airport (DXB) - 31 min drive

Restaurants

  • ‪Texas De Brazil - ‬6 min walk
  • ‪% ARABICA - ‬5 min walk
  • ‪Din Tai Fung - ‬6 min walk
  • ‪Eat Greek | ايت جريك - ‬6 min walk
  • ‪Taqado Mexican Kitchen - ‬5 min walk

About this property

Sheraton Mall of the Emirates Hotel, Dubai

Mountain elegance with downhill skiing
Sheraton Mall of the Emirates Hotel, Dubai offers 481 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters. Televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shine Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Make yourself at home in one of the 481 air-conditioned rooms featuring minibars. Your pillowtop bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day on the slopes, you can relax in one of the 2 outdoor swimming pools. This hotel also features complimentary wireless internet access, concierge services, and ski storage. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy Turkish cuisine at Besh Turkish Kitchen, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 3289 square feet (306 square meters) of space consisting of conference space and 10 meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Besh Turkish Kitchen - This restaurant specializes in Turkish cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Spartan Sports Bar - This sports bar specializes in international cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Sanctuary Pool Bar - This poolside rooftop bar specializes in international cuisine and serves lunch and light fare. A children's menu is available. Open daily.
OAnjo - Overlooking the pool, this restaurant specializes in Fusion cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (AED 50 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 75 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Besh Turkish Kitchen
  • OAnjo
  • Sanctuary Pool Bar
  • Spartan Sports Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Designer stores
  • Downhill skiing
  • Full-service spa
  • Sauna
  • Shopping centre
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's dinnerware
  • Children's toys
  • Dining table
  • High chair
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 3,289 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (102 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 24 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 75 per person
  • Fee for in-room wired internet: AED 50 per day (rates may vary)
  • Rollaway bed fee: AED 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Sheraton Dubai Mall Emirates
Sheraton Dubai Mall Emirates Hotel
Pullman Dubai Mall Of The Emirates Hotel Dubai
Sheraton Mall Emirates Hotel Dubai
Sheraton Mall Emirates Hotel
Sheraton Mall Emirates Dubai
Sheraton Mall Emirates
Sheraton Dubai Mall of the Emirates Hotel
Sheraton Mall of the Emirates Hotel, Dubai Hotel
Sheraton Mall of the Emirates Hotel, Dubai Dubai
Sheraton Mall of the Emirates Hotel, Dubai Hotel Dubai

Sheraton Mall of the Emirates Hotel, Dubai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

sukhdev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here in as many months. Very friendly and accommodating staff, good location, love that Mall of Emirates is connected to it. Will stay again. ...If prices for an apartment with kids were more competitive (as good as Shangri-La i'd stay more often).
Stayed 3 nights in Aug 2025

10/10 Excellent

Ahsan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Yaqoub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Very convenient location attached to the mall. Good food options. Besh the Turkish restaurant was good. Staff need to be better prepared and need to know that food has to be served in stages. The pools were very good. You just have to be prepared for the noise of the kids. You won’t be able to rest there. The staff. All in all they were great and friendly. Very warm. The set back is the reception. At times it gets too busy/crowded and the back office didn’t even take action. They wanted people to wait. Which is frustrating specially when checking out. And yes the front desk didn’t pick up when I called to pick my luggage up. Again, most of the staff are amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

ishak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff services. All helpful especialy the cook Mr Maruti and waiter Mr Arafat. Location perfect.
Stayed 6 nights in Jul 2025

10/10 Excellent

Thouraya

Stayed 5 nights in Jul 2025

4/10 Poor

Ernesto

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Lubna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

JING ZHAO

Stayed 2 nights in Jul 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel and all of the staff in this complex are exceptional. This was our second stay at this hotel. The rooms were so clean with everything you look for in a good hotel. The breakfast dining room is excellent with a great range to choose from. The staff in the restaurant were so helpful and courteous. Location above the shopping centre is fantastic. Thanks for a great stay once again. Greg T
Stayed 3 nights in Jul 2025

10/10 Excellent

Babatunde

Stayed 5 nights in Jul 2025

4/10 Poor

Ihab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Raashid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all round
Stayed 3 nights in Jul 2025

10/10 Excellent

Reda

Liked: Cleanliness, property conditions & facilities
Excellent...
Stayed 2 nights in Jul 2025

10/10 Excellent

Nahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Janice

Stayed 4 nights in Jun 2025

8/10 Good

ishak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Perfect location..hotel upto standard
Stayed 5 nights in Jun 2025

10/10 Excellent

Anna-Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this resort
Stayed 5 nights in Jun 2025

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jun 2025

8/10 Good

QUTAIBAH

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great Hotel, Disappointing First Impression The hotel is beautiful and well-located, but my stay started off on the wrong foot. Check-in was slow and impersonal, and it took too long to remove alcohol from the room, which was concerning since I was with underage teens. The experience improved later, but the first impression left a mark. May work for business, but I wouldn’t choose it again for a family stay.
Stayed 1 night in May 2025

10/10 Excellent

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Humad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Ezzah

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very dusty. Couldn’t stop sneezing. Considering u had a small baby with me I’m very unhappy
Stayed 3 nights in May 2025

10/10 Excellent

NOOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ignacio

Stayed 3 nights in Apr 2025