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Shangri-La Dubai

5.0 star property

Photo gallery for Shangri-La Dubai

Poolside bar
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Couples treatment room(s), sauna, steam room, body treatments
Picture-Perfect Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

View map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Place, Dubai World Trade Centre
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(14 reviews)
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(10 reviews)
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(54 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(20 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

9.4 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Picture-Perfect Room

Picture-Perfect Room

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

With a stay at Shangri-La Dubai, you'll be centrally located in Dubai, within a 5-minute drive of City Walk and Dubai Aquarium & Underwater Zoo. .This family-friendly hotel is 2.2 mi (3.6 km) from Dubai Mall and 2.4 mi (3.8 km) from Burj Khalifa.

What's nearby

  • Dubai Mall - 15 min walk - 1.3 km
  • Dubai Aquarium & Underwater Zoo - 17 min walk - 1.5 km
  • Burj Khalifa - 18 min walk - 1.6 km
  • Dubai Fountain - 2 min drive - 1.7 km
  • Dubai World Trade Centre - 2 min drive - 2.3 km

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai Intl. Airport (DXB) - 19 min drive

Restaurants

  • ‪Al Safadi - ‬14 min walk
  • ‪Shawerma Alfarooj - ‬4 min walk
  • ‪Zaatar W Zeit - ‬1 min walk
  • ‪Jones The Grocer - ‬16 min walk
  • ‪Bentoya - ‬13 min walk

About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants and a full-service spa
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 302 air-conditioned rooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Dunes Cafe, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hoi An - Onsite theme restaurant. Open daily.
Shang Palace - Onsite theme restaurant. Open daily.
Lobby Lounge - Onsite café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1246 out of 1471 reviews
Rating 8 - Good. 140 out of 1471 reviews
Rating 6 - Okay. 48 out of 1471 reviews
Rating 4 - Poor. 16 out of 1471 reviews
Rating 2 - Terrible. 21 out of 1471 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with top class service and facilities.
Stayed 4 nights in Jun 2025

10/10 Excellent

Suzanna

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jun 2025

10/10 Excellent

ural

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, this was one of the best hotel experiences I've ever had, and it truly sets a new benchmark for hospitality. From the moment I arrived, the customer service was absolutely unparalleled. The staff are genuinely amazing – incredibly attentive, warm, and proactive, anticipating needs before they were even voiced. Their dedication to ensuring guests have an exceptional stay shines through in every interaction, making you feel truly valued and cared for. It's rare to encounter such a consistently high level of genuine hospitality. My room offered breathtaking views that were a constant source of delight, transforming waking up and winding down into a memorable experience. The rooms themselves were comfortable, well-appointed, and immaculate. And then there's the breakfast – simply world-class! It's not just a meal; it's a culinary journey. The quality, variety, and presentation of the options were truly outstanding, catering to every taste imaginable with fresh, high-quality ingredients. It's easily one of the best hotel breakfasts I've ever indulged in. Every aspect of my stay was exceptional, from the impeccable service and comfortable accommodations to the stunning vistas and gourmet breakfast. I cannot recommend this hotel highly enough and will undoubtedly be staying here again on my next visit. Truly a remarkable experience!
Stayed 3 nights in Jun 2025

10/10 Excellent

Ciprian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 5 nights in Jun 2025

10/10 Excellent

Nathasja

Stayed 8 nights in May 2025

10/10 Excellent

Janay

Stayed 3 nights in Jun 2025

10/10 Excellent

jemillastephenson

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing customer service, clean hotel and great attention to detail. My family and I really enjoyed our stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

JAMES ALEXANDER LLOYD

Stayed 4 nights in Jun 2025

10/10 Excellent

Lisset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Nidal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
My Stay was not bad after i faced first issue when i arrived to hotel which i found out there is extra fee i have to bay which 80 AED , the room was clean but the carpet was not in good shape I believed require washing .room service was not changing towels and re-filling shampoo and body wash daily until i asked them or I requested
Stayed 4 nights in Jun 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Staff and service!
Stayed 4 nights in Jun 2025

8/10 Good

Suhaa, Kigali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly and extremely welcoming. I’m currently at Shangrila Pudong in Shanghai and I cannot even try to compare it to Shangrila Dubai and it’s team. Thank you for always being so wonderful Shangrila Dubai! You’re the best so far. See you again soon!
Stayed 12 nights in May 2025

10/10 Excellent

Alvaro Juan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place!❤️
Stayed 4 nights in Jun 2025

10/10 Excellent

Deisy Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed the stay at this hotel, staff were friendly and helpful. This hotel has some amazing views!!
Stayed 6 nights in Jun 2025

10/10 Excellent

Naresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff make you feel at home
Stayed 5 nights in Jun 2025

10/10 Excellent

Paulino Mora

Liked: Cleanliness, amenities, property conditions & facilities
Very good service, breakfast was delicious. Staff are very polite and helpful. If i can rate this hotel 10 stars i would.. Amazing Experience. Thank you to all the staff from Shangri-la Dubai..Definately Recommended
Stayed 6 nights in Jun 2025

6/10 Okay

Saul

Business traveller
Disliked: Cleanliness
Smoke infested hotel , old pool area, tired look generally , lovely staff, great area
Stayed 1 night in Jun 2025

10/10 Excellent

Michaela Elizabeth, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the absolute pleasure of staying at the Shanghri-La Dubai for 2 weeks. The property is beautiful and there’s lots of in dining options, the pool is stunning and the gym and spa facilities are fully equipped! The real highlight of this beautiful hotel is the staff, they went above and beyond to make my stay feel as if I was with family. I looked forward to greeting the staff every morning and at night, my housekeeper Priti was the sweetest along with all the dining staff. I am looking forward to coming back to Dubai soon and staying at the Shangri-La again
Stayed 13 nights in Jun 2025

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri-La Dubai exceeded our expectations and proved to be an exceptional stay for our family of 4 during our time in Dubai. From the moment we arrived, the staff was warm, helpful and always readily available to assist. We stayed in a one bedroom suite with a stunning view of the Burj Khalifa and they wheeled in a twin bed that was neatly made in the living room for our 3 year old as well as a pack and play for our 18 month old to sleep in prior to our arrival. Our room was clean and stocked with EVERY toiletry item you could've needed along with L'Occitane soaps and lotions for use. Every employee from the doorman to our housekeeper was so kind and accommodating. The breakfast buffet each morning was plentiful - stocked with fresh fruits, yogurts, pastries and specialty items along with an omelet station and each time we ordered room service it was timely and delicious. I am SO glad that we chose this hotel over the other 5 star resorts that were mentioned as the best. They truly prioritize service and guest experience. Shangri-La has changed our idea of comfortability and will be our go-to hotel moving forward!
Stayed 4 nights in Jun 2025

10/10 Excellent

Cameo Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, professional just amazing!
Stayed 4 nights in Jun 2025

8/10 Good

Tajinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, but the club music was very loud at night. Couldn’t get good sleep.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lizbeth Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was phenomenal!
Stayed 9 nights in Jun 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 12 nights in Jun 2025

10/10 Excellent

Alain, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Service and staff are perfect. Thank you.
Stayed 4 nights in Jun 2025

10/10 Excellent

Modesty

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Jun 2025