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Mercure Dubai Barsha Heights Hotel Suites And Apartments

4.0 star property

Photo gallery for Mercure Dubai Barsha Heights Hotel Suites And Apartments

Front of property
Business centre
One-Bedroom Apartment Skyline View Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station | View from room
1 bedroom, minibar, in-room safe, individually furnished
Sports bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Housekeeping
  • Room service

Explore the area

Map
Sheikh Zayed Road, Dubai, Dubai, 500300
  • Mall of the Emirates
    ‪3 min drive‬
  • Marina Beach
    ‪5 min drive‬
  • Burj Al Arab
    ‪6 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪23 min drive‬

Room options

View all photos for One-Bedroom Apartment City View King/Twin Bed with Free Shuttle Beach Transfer Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment City View King/Twin Bed with Free Shuttle Beach Transfer Next to Metro Station

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One-Bedroom Apartment Skyline View King/Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment Skyline View King/Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Two-Bedrooms Apartment City View, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Apartment City View, Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for One-Bedroom Suite City View King / Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Suite City View King / Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One-Bedroom Suite Skyline View King Bed with Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Suite Skyline View King Bed with Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One-Bedroom Suite City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Suite City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • 61 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Two-Bedrooms Apartment Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Apartment Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for One-Bedroom Suite Skyline View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Suite Skyline View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • 61 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Two-Bedrooms Suite City View, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Suite City View, Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • 105 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Two-Bedrooms Suite Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

Two-Bedrooms Suite Skyline View, Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • 105 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for One-Bedroom Apartment City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment City View Twin Bed with Free Shuttle Beach Transfer, Next to Metro Station

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for One-Bedroom Apartment Skyline View Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

1 bedroom, minibar, in-room safe, individually furnished

One-Bedroom Apartment Skyline View Twin Bed, Free Shuttle Beach Transfer, Next to Metro Station

  • Partial sea view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

dusitD2 kenz Hotel Dubai

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (505)
The price is AU$133
for 1 room
includes taxes & fees
23 May - 24 May
dusitD2 kenz Hotel Dubai

About the area

Dubai

With a stay at Mercure Dubai Barsha Heights Hotel Suites And Apartments, you'll be centrally located in Dubai, within a 10-minute drive of Mall of the Emirates and Burj Al Arab. .This family-friendly hotel is 4.4 mi (7 km) from Marina Beach and 9.7 mi (15.6 km) from Burj Khalifa.

What's nearby

  • Mall of the Emirates - 5 min drive - 4.1 km
  • Souk Madinat Jumeirah - 6 min drive - 6.7 km
  • Dubai Marina Mall - 7 min drive - 7.2 km
  • Burj Al Arab - 7 min drive - 7.1 km
  • Marina Beach - 9 min drive - 7.1 km

Getting around

  • Dubai Internet City Station - 1 min walk
  • Al Maktoum Intl. Airport (DWC) - 32 min drive

Restaurants

  • ‪The Exit Sports Bar - ‬3 min walk
  • ‪Day and Night - ‬5 min walk
  • ‪Royal Dining Restaurant - ‬7 min walk
  • ‪Nostos - ‬1 min walk
  • ‪Wise Kwai - ‬7 min walk

About this property

Mercure Dubai Barsha Heights Hotel Suites And Apartments

Family-friendly hotel with free valet parking and a health club
Mercure Dubai Barsha Heights Hotel Suites And Apartments offers 320 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Rooms open to balconies. These individually furnished accommodations have separate dining areas. 45-inch Smart televisions come with premium digital channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Treat yourself to a stay in one of the 320 individually furnished guestrooms, featuring fireplaces and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
For lunch or dinner, stop by Day and Night, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 1023 square feet (95 square meters) of space consisting of conference space and 8 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Day and Night - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Cafe Social - Onsite café. Open 24 hours. Open daily.
The Stellar Sports Bar - Onsite sports bar. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Languages

Arabic, Azerbaijani, Chinese (Mandarin), English, Filipino, French, Hindi, Maltese, Romanian, Russian, Thai, Turkish, Ukrainian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 40 for adults and AED 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cafe Social
  • Day and Night
  • The Stellar Sports Bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Health club
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,023 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Handrails in stairways (102 centimetre high)
  • Lift (102 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 100% renewable energy
  • 41 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free local calls
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 120.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per accommodation, per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 40 for adults and AED 25 for children
  • Airport shuttle fee: AED 350 per vehicle
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Mercure Hotel Apartments Barsha Heights
Mercure Dubai Barsha Heights
Mercure Barsha Heights
Mercure Suites Dubai Barsha Heights
Mercure Dubai Barsha Heights Hotel Suites Apartments
Mercure Dubai Barsha Heights Hotel Suites And Apartments Hotel
Mercure Dubai Barsha Heights Hotel Suites And Apartments Dubai

Mercure Dubai Barsha Heights Hotel Suites And Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 137 out of 345 reviews
Rating 8 - Good. 110 out of 345 reviews
Rating 6 - Okay. 41 out of 345 reviews
Rating 4 - Poor. 24 out of 345 reviews
Rating 2 - Terrible. 33 out of 345 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Amin

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Fahad, Riyadh

Travelled with family
Liked: Cleanliness, staff & service
Limited space in the main entrance long waiting for the car services , no self parking available Check out process takes more time than it should
Stayed 14 nights in Jan 2025

8/10 Good

Hasoun

Travelled with family
Liked: Cleanliness, staff & service, amenities
MAHMOUD the duty manager went out of his way to make sure my room was clean, when i cecked in i had to change my room due to the fact was dirt, Housekeeping they did not do a great jon in cleanning always something missing , carpet not clean. not enough towels , etc...Bell staff were great ...
Stayed 8 nights in Jan 2025

10/10 Excellent

Jeffrey, Fayetteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, Can definitely say it is a busy hotel. Metro station within walking distance was definitely a plus for our trip and very easy to understand. Checking in did take some time but once everything situated we was able to get our correct room.
Stayed 5 nights in Dec 2024

8/10 Good

Nishma

Stayed 10 nights in Dec 2024

6/10 Okay

Ishtiaq

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2024

8/10 Good

Soroush

Stayed 4 nights in Dec 2024

4/10 Poor

Imran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access l, nice views of Dubai. Hotel room service was really poor. Only provided one towel for 4 people in bedroom apartment with two toilets. Never cleaned the room and next day when room was serviced they took all the towel away and when asked it took them nearly two hours to find and provide the towels.
Stayed 4 nights in Dec 2024

8/10 Good

Priya

Liked: Cleanliness, property conditions & facilities
It was an awesome experience living at Mercure. The rooms were massive. The view from our 38th floor was amazing. However we did face a few problems with room service for ex when asked for a few things it took a very long time to be delivered. The rugs in the room were never vacuumed. I’m sure if we asked they would have done it right away but it’s something that should be done anyway.
Stayed 7 nights in Dec 2024

8/10 Good

Abdul

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Overall pleasant stay. Great breakfast options. 24 Hours Market, Pharmacy, Doctor on Call, Day & Night Restaurant, Cafe, Trip Planner, Car Rental, Small Prayer Area, Elevator wait too long, however there are 5 Per Floor. Go up if down taking a while. Taxi & Private Taxi on-site. Walking distance to Restaurants, Mosque, Train Station Etc. Bathtub leaks water around. Sofas not very clean. Helpful staff overall.
Stayed 9 nights in Dec 2024

8/10 Good

Heyde, San Juan

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Está muy bien localizado, al lado de una estación de metro. Las suites son super espaciosas y lindas, las camas son super cómodas, el personal es excelente, tienes muchísimos servicios y tiendas. Solo deben mejorar en la limpieza y en tener toallas disponibles.
Stayed 4 nights in Dec 2024

2/10 Terrible

wai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend. Will go again if have chance to go to Dubai. Excellent location and swimming pool. Kids love it.
Stayed 5 nights in Dec 2024

2/10 Terrible

Suhail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Prestige Suite Room 3120. There was nothing prestige about it. The room was dusty, floors were not clean, sofas, rugs, and tables were stained, both bathrooms had no hand soap, had to beg and wait for room essentials such as body towels, water from the shower was leaking out towards the toilet and sink, service was very slow (had to wait 30-45 minutes for towels and iron/ironing board), they would remove used towels from the room during service and never replace them, the lifts were not working (my wife was stuck in an elevator between two floors for at least 30 minutes), light bulbs in the room were burned out and never replaced even after bringing it to the attention of the service staff, on the last day of our stay there was no hot water in the sink or shower, apparently a water pipe broke on the 9th floor, and many things in the room were loose and/or broken. The only positive of this hotel is the grand breakfast buffet and the Metro being within walking distance. My family and I did not enjoy our stay. This is supposed to be a 4 star hotel. Nothing is of 4 star worth. I would not recommend this hotel even if they offered me free stays.

10/10 Excellent

Sivarubini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the metro and very helpful staff
Stayed 11 nights in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I stay here a lot and generally am very happy however this stay service was extremely poor-had to request clean towels every day, old towels taken but not replaced, no drinking water each day, had to request Very disappointing
Stayed 8 nights in Nov 2024

8/10 Good

Rashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the metro
Stayed 4 nights in Nov 2024

8/10 Good

Marie

Stayed 6 nights in Nov 2024

2/10 Terrible

OMAR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean , old furniture, lifts have to wait long time
Stayed 8 nights in Nov 2024

10/10 Excellent

Rami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

V. Nice happy stuff

For sure amazing hotel and stuff Always smile on the face and helpfull Thanks! Kashim, Susana and qutaiba for nice help when it is needed!
Stayed 1 night in Nov 2024

6/10 Okay

Naveen

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for 4 nights with my family and a baby. The room looked good initially, but on further inspection we saw that it was really not clean at all especially for a baby. The couch was extremely dirty and many spots, the counter tops/sinks were stained and dirty. We found trash from previous guests under the living room center table and hair stuck to bathroom wall. It would take forever to connect to house keeping, and for anyone to actually bring us anything we requested for (extra water, towels, cutlery etc). We had the manager come in and inspect with us and assured us everything will be cleaned, but we were not very happy with the stay overall. Keep in mind, there are over 1000 rooms, so room service requests can take a long time. Few positives are location is convenient, close proximity to the station stop and 24 hr shop. Overall, not the best experience for us.
Stayed 4 nights in Nov 2024

2/10 Terrible

Johnathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DONT BOOK, STAY ELSEWHERE

Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
Stayed 12 nights in Oct 2024

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID AVOID AVOID

Extremely busy with limited lift, sometimes waited 15-20 minutes for lift service. Busy pool and gym, staff don’t acknowledge guest, reception staff useless and unfriendly. Parking is an absolute nightmare, apartments have no day light, limited TV channels, reception area ALWAYS very busy, kitchen in the apartment has limited kitchen utensils, rooms are very small and feel cramped. housekeeping is lazy don’t want to clean, only person from housekeeping good was Vinod who actually cleaned our room twice in our 3 weeks stay and wasn’t lazy. All converge staff complain about the hotel, too many rooms not many staff. I would AVOID THIS HOTEL!!!!!!!
Stayed 12 nights in Oct 2024