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JA Lake View Hotel, Dubai

5.0 star property

Photo gallery for JA Lake View Hotel, Dubai

Exterior
Property video
Private beach nearby, white sand, free beach shuttle, sun-loungers
3 restaurants, breakfast served
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast available
  • Spa
  • Room service

Explore the area

View map
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai, 9255
  • Place, Jebel Ali Go Karting
    ‪7 min walk‬
  • Place, Palm Islands
    ‪19 min walk‬
  • Place, LEGOLAND® Dubai
    ‪14 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪47 min drive‬

Room options

View all photos for Junior Suite With Pool, Splash Park & Beach Access

Premium bedding, down duvets, minibar, in-room safe

Junior Suite With Pool, Splash Park & Beach Access

  • Sleeps 3

View all photos for Resort Course One Bedroom Suite With Signature Lounge & Saltwater Pool Access

Living area

Resort Course One Bedroom Suite With Signature Lounge & Saltwater Pool Access

  • Sleeps 3

One Bedroom Terrace Suite With Signature Lounge & Saltwater Pool Access

  • Sleeps 3

View all photos for Standard Room With Splash Park & Beach Access

Premium bedding, down duvets, minibar, in-room safe

Standard Room With Splash Park & Beach Access

  • Sleeps 3

View all photos for Standard Room - Twin Bed With Splash Park, Beach Access & Free Shuttle To Malls

Premium bedding, down duvets, minibar, in-room safe

Standard Room - Twin Bed With Splash Park, Beach Access & Free Shuttle To Malls

  • Sleeps 3

View all photos for Golf Course View Room - King Bed with Access to Three Pools & Complimentary Mall Shuttle

View from room

Golf Course View Room - King Bed with Access to Three Pools & Complimentary Mall Shuttle

  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Golf Course View Room - Twin Bed with Access to Three Pools & Complimentary Mall Shuttle

Premium bedding, down duvets, minibar, in-room safe

Golf Course View Room - Twin Bed with Access to Three Pools & Complimentary Mall Shuttle

  • Golf view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Golf Course View Room - King Bed with Access to 3 Pools & Complimentary Mall Shuttle

Premium Golf Course View Room - King Bed with Access to 3 Pools & Complimentary Mall Shuttle

Premium Golf Course View Room - King Bed with Access to 3 Pools & Complimentary Mall Shuttle

  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Golf Course View Room - Twin Bed with Access to 3 Pools & Complimentary Mall Shuttle

Premium Golf Course View Room - Twin Bed with Access to 3 Pools & Complimentary Mall Shuttle

Premium Golf Course View Room - Twin Bed with Access to 3 Pools & Complimentary Mall Shuttle

  • Golf view
  • Sleeps 4
  • 2 Twin Beds

View all photos for One Bedroom Terrace Suite with Access to Lounge, 3 Pools & Mall Shuttle

One Bedroom Terrace Suite with Access to Lounge, 3 Pools & Mall Shuttle

One Bedroom Terrace Suite with Access to Lounge, 3 Pools & Mall Shuttle

  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Private Pool Suite with Access to Lounge, 3 Pools & Mall Shuttle

One Bedroom Private Pool Suite with Access to Lounge, 3 Pools & Mall Shuttle

One Bedroom Private Pool Suite with Access to Lounge, 3 Pools & Mall Shuttle

  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite with Access to Three Pools & Complimentary Mall Shuttle

Premium bedding, down duvets, minibar, in-room safe

Junior Suite with Access to Three Pools & Complimentary Mall Shuttle

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Desert view
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Outdoor Jacuzzi Suite with Access to Lounge, 3 Pools & Mall Shuttle

Two Bedroom Outdoor Jacuzzi Suite with Access to Lounge, 3 Pools & Mall Shuttle

Two Bedroom Outdoor Jacuzzi Suite with Access to Lounge, 3 Pools & Mall Shuttle

  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Room - King Bed with Access to Three Pools & Complimentary Mall Shuttle

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room - King Bed with Access to Three Pools & Complimentary Mall Shuttle

8.0 out of 10
Very good
(4 reviews)
  • Desert view
  • Sleeps 4
  • 1 King Bed

View all photos for Golf Course View One Bedroom Suite with Access to Lounge, 3 Pools & Mall Shuttle

Golf Course View One Bedroom Suite with Access to Lounge, 3 Pools & Mall Shuttle

Golf Course View One Bedroom Suite with Access to Lounge, 3 Pools & Mall Shuttle

  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room - Twin Bed with Access to Three Pools & Complimentary Mall Shuttle

Deluxe Room - Twin Bed with Access to Three Pools & Complimentary Mall Shuttle

Deluxe Room - Twin Bed with Access to Three Pools & Complimentary Mall Shuttle

  • Desert view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Two Connecting Family Deluxe Rooms, Access to Three Pools & Mall Shuttle

Premium bedding, down duvets, minibar, in-room safe

Two Connecting Family Deluxe Rooms, Access to Three Pools & Mall Shuttle

  • Desert view
  • Sleeps 6
  • 1 Double Bed and 1 Twin Bed

View all photos for Two Bedroom Outdoor Jacuzzi Suite With Signature Lounge & Saltwater Pool Access

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Outdoor Jacuzzi Suite With Signature Lounge & Saltwater Pool Access

  • Sleeps 6

View all photos for One-Bedroom Suite With Private Pool

Interior

One-Bedroom Suite With Private Pool

  • Sleeps 3

View all photos for Resort Course View-Twin Bed

Premium bedding, down duvets, minibar, in-room safe

Resort Course View-Twin Bed

  • Sleeps 3

View all photos for Golf View Room With Splash Park & Beach Access

Deep-soaking bathtub, rainfall showerhead, designer toiletries

Golf View Room With Splash Park & Beach Access

  • Sleeps 3

View all photos for Premium Room With Splash Park & Beach Access

Children’s area

Premium Room With Splash Park & Beach Access

  • Sleeps 3

View all photos for Premium Room-Twin Bed With Pool, Beach & Splash Park

Premium bedding, down duvets, minibar, in-room safe

Premium Room-Twin Bed With Pool, Beach & Splash Park

  • Sleeps 3

View all photos for Two Deluxe Connecting Rooms

Premium bedding, down duvets, minibar, in-room safe

Two Deluxe Connecting Rooms

  • Sleeps 6

Deluxe King Room

  • Sleeps 3

Resort Course View-King Bed

  • Sleeps 3

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About the area

Dubai

With a stay at JA Lake View Hotel, Dubai in Dubai, you'll be 11.2 mi (18 km) from LEGOLAND® Dubai and 11.2 mi (18.1 km) from MOTIONGATE™ Dubai. .This beach hotel is 12.1 mi (19.5 km) from Dubai Exhibition Centre and 17.5 mi (28.2 km) from The Walk.

What's nearby

  • Jebel Ali Go Karting - 7 min walk - 0.7 km
  • Palm Islands - 19 min walk - 1.7 km
  • LEGOLAND® Dubai - 14 min drive - 17.7 km
  • The Walk - 20 min drive - 28.9 km
  • Burj Khalifa - 37 min drive - 50.6 km

Getting around

  • UAE Exchange Station - 19 min drive
  • Al Maktoum Intl. Airport (DWC) - 30 min drive

Restaurants

  • ‪Karak Chino - ‬10 min drive
  • ‪McDonald's - ماكدونالدز - ‬10 min drive
  • ‪Subway - ‬10 min drive
  • ‪81 (Eighty One) - ‬13 min walk
  • ‪Caribou Coffee - ‬12 min drive

About this property

JA Lake View Hotel, Dubai

Stylish beach retreat with 7 outdoor pools
JA Lake View Hotel, Dubai offers 348 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Housekeeping is offered daily and hair dryers can be requested.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts, a marina, and a health club. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.
Treat yourself to a stay in one of the 348 individually decorated guestrooms, featuring fireplaces. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Grab a bite at 81, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 beach bars, or 4 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
81 - Onsite buffet restaurant.
REPUBLIK - Onsite bistro. Open daily.
BIBÉ - Onsite rooftop bar. Open daily.
KINARA - Onsite fine-dining restaurant. Open daily.
LOBBY LOUNGE - Overlooking the golf course and pool, this lobby lounge serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at JA Lake View Hotel, Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Windsurfing

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 130 per person
  • 2 beach bars
  • 3 restaurants
  • 3 swim-up bars
  • 4 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 81
  • BIBÉ
  • KINARA
  • LOBBY LOUNGE
  • REPUBLIK

Things to do

  • 4 outdoor tennis courts
  • 7 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Archery
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's club
  • Children's pool
  • Fishing
  • Full-service spa
  • Golf caddies
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Helicopter/aeroplane tours
  • Horseback riding/rentals
  • Library
  • Mini golf
  • Motor boating
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Steam room
  • Tennis lessons
  • Water skiing
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • Marina
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The minimum height to access the water park is 39 inches (100 centimeters). Children under 47 inches (120 centimeters) in height must be accompanied by an adult.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 250.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: AED 2000
  • New Year's Eve (December 31) Gala Dinner per child: AED 1000 (from 6 to 11 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.
  • A damage deposit of AED 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 130 per person
  • Airport shuttle fee: AED 295 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food is not permitted on the premises with the only exception of baby food.
Property Registration Number 825850

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JA Lake View Hotel Dubai
JA Lake View Dubai
JA Lake View
Hotel JA Lake View Hotel Dubai
Dubai JA Lake View Hotel Hotel
JA Lake View Hotel Dubai
JA Lake View Dubai
JA Lake View
Hotel JA Lake View Hotel Dubai
Dubai JA Lake View Hotel Hotel
Hotel JA Lake View Hotel
JA Lake View Hotel
Ja View Hotel, Dubai Dubai
JA The Resort JA Lake View
JA Lake View Hotel, Dubai Hotel
JA Lake View Hotel, Dubai Dubai
JA Lake View Hotel, Dubai Hotel Dubai
JA The Resort – JA Lake View Hotel Dubai

Reviews

JA Lake View Hotel, Dubai Reviews

8.8

Excellent

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 80 out of 118 reviews
Rating 8 - Good. 18 out of 118 reviews
Rating 6 - Okay. 9 out of 118 reviews
Rating 4 - Poor. 5 out of 118 reviews
Rating 2 - Terrible. 6 out of 118 reviews

Reviews

2/10 Terrible

Hazel

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was only one restaurant for breakfast and it was buffet and the price was not worth it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elcin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quality of the service and facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Andrei Natanael

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, from the stuff, room, Facilities to the great varieties of the food. Rooms and all in the Resort was cristal clean.
Stayed 7 nights in May 2025

10/10 Excellent

Francesca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staycay at this hotel. The rooms are great for families. King bed plus sofa bed. Big bathroom. Buffet breakfast was well managed and good selection. Staff are very friendly and helpful. We will return soon.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t go anywhere else!

This was our second trip to this amazing hotel and we’ve booked again for next year. Amazing staff, amazing food and amazing location.
Stayed 7 nights in Apr 2025

10/10 Excellent

hedva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect holiday

Very hood resort. Was perfectly for vacations. Hassan was very nice, everyday pick us up with a smile to the beach and back. The beach is perfect, the pools are good. High standard of vacation. We want to come back.
Stayed 8 nights in Apr 2025

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough for a short stay, for golfers and families and if you don’t mind being stuck out in the middle of nowhere and hence hostage to the facilities on site, albeit they are fairly comprehensive. This makes me sound like Victor Meldrew but IMHO this is not a place of relaxation in school holidays if you like peace and quiet as its common areas are full of screaming young kids - though there is thankfully an adults only pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Alfredo

Business traveller
Nice
Stayed 4 nights in Feb 2025

8/10 Good

ali

Stayed 3 nights in Feb 2025

8/10 Good

Felipe

Stayed 2 nights in Feb 2025

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Iulian

Stayed 2 nights in Sep 2024

10/10 Excellent

Mirela Oana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Corinna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little getaway for the National Day holidays. Pleasantly surprised about property and amenities, incl access via the neighboring JA hotels. Super friendly welcome by Sulith at front desk. Will be back!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Aakriti

Stayed 1 night in Sep 2024

10/10 Excellent

PERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

PERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Alicia, Central

Stayed 1 night in Apr 2024

10/10 Excellent

Alicia, Central

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel with big rooms, balconies and an excellent food. Staff are really nice but lack experience.
Stayed 1 night in Apr 2024

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & good service but too busy!

Check in was easy and quick and room was ready by 2.15 when we arrived. So we got an early check in which was nice. The gym is ok. Worth using. Rooms were nice, comfortable. Service was good. But the queues to breakfast were a shame. Availability of foods was limited kept running out. Availability of booking restaurants at night time was disappointing as we could only get 18.30 yet when we left by 20.15, the restaurants were still not busy , so unsure why we could not book 19.00 or 19.30. Swimming pool was far too busy which made it unenjoyable. We moved up to the pool at JA beach resort but again a lack of beds. We left the property at 10am on check out day. We would usually enjoy the last day. The service made up the for disappointments, the bar staff work so hard. 1 person managing the pool bar, understaffed. I felt bad for the guy as he gave great service.
Stayed 3 nights in Apr 2024

10/10 Excellent

Arkadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

2/10 Terrible

Ali, Dubai

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First class hotel

First class service from start to finish. All staff are very polite and helpful. I will definitely be back if I return to Dubai.
Stayed 5 nights in Feb 2024