During my previous stay, I faced some concerns regarding women’s safety, rude staff behavior, and long delays during check-in and check-out. These issues left me disappointed.
However, this time my experience was completely different. Mr. Moustafa personally listened to my feedback with great attention and promised to improve the situation. I truly appreciate his professionalism and commitment to guest satisfaction.
Now I can confidently say that I feel secure and safe in the hotel. The staff is more attentive, polite, and well-trained, and the overall service has improved significantly. From a smooth check-in process to a warm and comfortable environment, everything made me feel valued as a guest.
I am really happy to see that the management not only acknowledges guest concerns but also takes real action to resolve them. This shows they genuinely care about customer comfort and satisfaction.
I will definitely recommend this hotel to friends, family, and colleagues, and I look forward to returning again.