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Grand Excelsior Hotel Deira

4.0 star property

Photo gallery for Grand Excelsior Hotel Deira

Exterior
Breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 8:00 AM to 6:00 PM, pool loungers
Nightclub
Point of interest

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Al Muteena Street, Deira, Dubai, 5772
  • Place, Al Ghurair Centre
    ‪15 min walk‬
  • Place, Dubai Creek
    ‪2 min drive‬
  • Place, City Centre Deira
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪5 min drive‬

Room options

Deluxe Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Room

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

Family Room, Multiple Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Royal Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Triple Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds

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About the area

Dubai

In the heart of Dubai, Grand Excelsior Hotel Deira is within a 5-minute drive of Dubai Creek and City Centre Deira. .This spa hotel is 3 mi (4.8 km) from Gold Souk and 4.7 mi (7.5 km) from Dubai Museum.

What's nearby

  • Hamarain Centre - 9 min walk - 0.8 km
  • Reef Mall - 12 min walk - 1.0 km
  • Al Ghurair Centre - 15 min walk - 1.3 km
  • Dubai Creek - 2 min drive - 2.4 km
  • City Centre Deira - 3 min drive - 3.0 km

Getting around

  • Abu Baker Al Siddique Station - 11 min walk
  • Dubai Intl. Airport (DXB) - 14 min drive

Restaurants

  • ‪Modern Coffee Shop - ‬6 min walk
  • ‪Jan’s Noodles - ‬3 min walk
  • ‪Tiki Bar - ‬9 min walk
  • ‪Sarvana Bhavan - ‬4 min walk
  • ‪Anmol Hyderabad Restauran - ‬8 min walk

About this property

Grand Excelsior Hotel Deira

Hotel with a full-service spa, near City Centre Deira
Grand Excelsior Hotel Deira offers 229 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms and couples treatment room(s). Services include Swedish massages and Thai massages.
Make yourself at home in one of the 229 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a nightclub, a health club, and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Terrace, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 8073 square feet (750 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Le Cafe - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 49 for adults and AED 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Le Cafe
  • Terrace

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8,073 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift
  • Smooth flooring in room
  • Wheelchair accessibility

More

  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 200 per accommodation, per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 49 for adults and AED 25 for children
  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 573556

We should mention

Pool access available from 8:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Grand Excelsior Hotel Deira Dubai
Grand Excelsior Deira Dubai
Grand Excelsior Deira
Sheraton Deira Dubai
Grand Excelsior
Grand Excelsior Deira Dubai
Grand Excelsior Hotel Deira Hotel
Grand Excelsior Hotel Deira Dubai
Grand Excelsior Hotel Deira Hotel Dubai

Grand Excelsior Hotel Deira Reviews

Reviews

6.8
Rating 10 - Excellent. 84 out of 343 reviews
Rating 8 - Good. 104 out of 343 reviews
Rating 6 - Okay. 63 out of 343 reviews
Rating 4 - Poor. 40 out of 343 reviews
Rating 2 - Terrible. 52 out of 343 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Bogibek

Travelled with family
The room was in not good condition but it was big enough. At check in instead of family suit they gave us Executive suit and added one bed. Generally hotel is very old. Needs to be rinnovated. But the location of the hotel is nice. The staff is very helpful.
Stayed 5 nights in Nov 2025

2/10 Terrible

Alonso, Bronx

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is the worst I've ever seen. The room smells awful, the bathroom walls are covered in grime, the bathtub is disgusting and so filthy you risk catching fungus on your feet, the room service is the worst in the world—it takes three hours for a towel to arrive, and in the end, you have to go get it from reception. The bathroom mirror is stained from age, and the carpets are disgusting and smelly. I absolutely do NOT recommend this hotel. Don't be fooled by the stars; it doesn't deserve a single star. This hotel is the absolute worst.
Stayed 3 nights in Oct 2025

2/10 Terrible

akossiwa

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this hotel if you're black.Sorry to say that but it felt like racism to me.From the front desk to the security they lack professionalism.They looked at us with such a disgust and looked so annoyed every time we tried to ask something.I have never , in my entire life, been treated so poorly.There's no hot water, the room is outdated. It took them more than 2hrs to provide us with the iron we requested to press our clothes.When we were checking out , they refused to help us with our luggage.The security guy was literally standing there and watched us while we were struggling to load our bags. Our driver was speechless after he saw happened. I will never go back there or refer them never!! I wish I could rate them -10 star
Stayed 2 nights in Nov 2025

6/10 Okay

Hussein

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
it is not worth the money i paid especially breakfast which was bas and nothing to choose from.
Stayed 2 nights in Oct 2025

6/10 Okay

Myriam

Liked: Cleanliness, staff & service, room comfort
Is not like expected for the price… bathroom not very clean… we have to ask for coffee towels hot water etcccc
Stayed 3 nights in Oct 2025

4/10 Poor

Angelina

Stayed 2 nights in Oct 2025

10/10 Excellent

Adam, Pfafftown

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really unique hotel with an atrium feature and lots of rooms. The price was so reasonable for what you get.
Stayed 1 night in Oct 2025

4/10 Poor

Marie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is a tired looking hotel. Our aircon didnt work properly nor did our TV. We were only supplied with one towel and one cup for a 3 person room..There was no shower curtain and it was dirty in behind the bed when going to charge our phone. Thebfront desk.staff were overwhelmed as only one person on. It was disappointing.
Stayed 2 nights in Oct 2025

6/10 Okay

Narinder

Liked: Staff & service
Only thing great was lot of Indian food places near it but honestly poverty was not clean
Stayed 1 night in Oct 2025

2/10 Terrible

Narinder

Disliked: Cleanliness, property conditions & facilities
Bathroom was unclean with hairs No towels served Water served after request
Stayed 2 nights in Oct 2025

2/10 Terrible

Nadia

Stayed 1 night in Oct 2025

10/10 Excellent

bijan

Stayed 3 nights in Sep 2025

4/10 Poor

Michael, east rutherford

Basic hotel. Too noisy at night. Heavy indian influence.
Stayed 3 nights in Sep 2025

4/10 Poor

Umar

Disliked: Property conditions & facilities
It's at prime location - restaurants, convenient stores and pharmacies are at prime locations. As for hotel itself - no hot water - only slightly warm water available. Rooms are not sound proof. Also building needs some renovation.
Stayed 11 nights in Aug 2025

2/10 Terrible

Raiane

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

Ziyath

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only check in was problem
Stayed 2 nights in Jun 2025

2/10 Terrible

Hanan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible, bathroom was gross not Cleaned, broken down. Mold everywhere and not renovated
Stayed 2 nights in Mar 2025

6/10 Okay

Mohammad Imran

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was old and run down. The hallway was noisy due to the noisy guests and children running through the corridors after midnight. When call into reception there was no answer. Generally clean and decent.
Stayed 6 nights in Jan 2025

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible two nights in Deira

Room had bad smell. Asked to be moved to a different room and they gave me one right above the Karaoke Bar so it was loud music all night. Bathroom had no hot water for showering. The furniture was old and broken.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ziyath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 9 nights in Dec 2024

8/10 Good

Ham

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No telephone service in the room
Stayed 6 nights in Nov 2024

6/10 Okay

Mohammad Yusufali

Liked: Staff & service
The staffs were very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Jason, San Diego

Stayed 2 nights in Mar 2024

10/10 Excellent

Mohammad, Eastvale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe
Stayed 5 nights in Apr 2024

10/10 Excellent

Nizar, Duluth

Stayed 1 night in May 2024