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Citymax Hotel Al Barsha at the Mall

3.0 star property

Photo gallery for Citymax Hotel Al Barsha at the Mall

Lobby sitting area
Lobby
Family Double Room
Rooftop pool
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
Behind Mall of Emirates, Al Barsha First, Dubai
  • Place, Mall of the Emirates
    ‪7 min walk‬
  • Place, Ski Dubai
    ‪7 min walk‬
  • Place, Fatima Abdullah Mohammed Rasheed Mosque
    ‪15 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Room with 20% off F&B

Double Room with 20% off F&B

Double Room with 20% off F&B

7.2 out of 10
Good
(5 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room with 20% off F&B

Twin Room with 20% off F&B

Twin Room with 20% off F&B

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Dubai

With a stay at Citymax Hotel Al Barsha at the Mall in Dubai (Al Barsha), you'll be within a 5-minute drive of Mall of the Emirates and Souk Madinat Jumeirah. .This hotel is 3.2 mi (5.2 km) from Burj Al Arab and 7.1 mi (11.4 km) from Marina Beach.

What's nearby

  • Mall of the Emirates - 7 min walk - 0.7 km
  • Ski Dubai - 7 min walk - 0.7 km
  • The Biltmore Spa - 10 min walk - 0.9 km
  • Fatima Abdullah Mohammed Rasheed Mosque - 15 min walk - 1.3 km
  • Al Barsha Pond Park - 3 min drive - 2.0 km

Getting around

  • Mall of the Emirates Station - 13 min walk
  • Dubai Intl. Airport (DXB) - 31 min drive

Restaurants

  • ‪Bougee Lounge - ‬9 min walk
  • ‪Sarvana Bhavan - ‬1 min walk
  • ‪Bikanerwala - ‬5 min walk
  • ‪Masmat Baha - ‬5 min walk
  • ‪The Huddle Sports Bar & Grill - ‬1 min walk

About this property

Citymax Hotel Al Barsha at the Mall

Citymax Hotel Al Barsha at the Mall offers 376 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in May 2018.

Recreational amenities at the hotel include a health club.
Make yourself at home in one of the 376 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature hair dryers and slippers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a banquet hall, and a vending machine.
Enjoy a meal at City Cafe or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 4 and younger eat free breakfast.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 4 and younger eat free breakfast.
City Cafe - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 30 for adults and AED 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • City Cafe

Things to do

  • Billiards/pool table
  • Health club
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in public areas
  • Handrails in stairways
  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - May 2018

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 4 and younger eat free breakfast

Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 30 for adults and AED 15 for children
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Citymax

Citymax Al Barsha Dubai

Citymax Barsha

Citymax Dubai Al Barsha

Citymax Hotel

Citymax Hotel Al Barsha Dubai

Citymax Hotel Barsha

Citymax Hotel Dubai Al Barsha

Hotel Citymax

Citymax Al Barsha Hotel Dubai

Citymax Hotel Al Barsha Mall

Citymax Al Barsha Mall

Citymax Al Barsha Hotel Dubai

Citymax Hotel Al Barsha at the Mall Hotel

Citymax Hotel Al Barsha at the Mall Dubai

Citymax Hotel Al Barsha at the Mall Hotel Dubai

Citymax Hotel Al Barsha at the Mall Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 261 out of 878 reviews
Rating 8 - Good. 379 out of 878 reviews
Rating 6 - Okay. 161 out of 878 reviews
Rating 4 - Poor. 48 out of 878 reviews
Rating 2 - Terrible. 29 out of 878 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

corey

Stayed 1 night in Jan 2026

8/10 Good

Suhail

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent staff and customer service, Jenni made special effort to make our stay memorable. The hotel and rooms are clean. Only downside was small room size, limited wardrobe space and bed/mattress quality poor. There’s also a dance club on the main floor which gets noisy so for sensitive sleepers this could be a problem.
Stayed 2 nights in Feb 2026

6/10 Okay

Levan

Disliked: Amenities
Stayed 4 nights in Feb 2026

10/10 Excellent

AHMAD, DOHA

Stayed 1 night in Jan 2026

10/10 Excellent

John

Stayed 11 nights in Jan 2026

10/10 Excellent

corey

Stayed 3 nights in Jan 2026

2/10 Terrible

corey

Stayed 2 nights in Dec 2025

10/10 Excellent

Hanadi

Liked: Cleanliness
Excellent
Stayed 5 nights in Dec 2025

10/10 Excellent

SNEHASIS

Stayed 2 nights in Dec 2025

10/10 Excellent

Leo

Stayed 1 night in Dec 2025

10/10 Excellent

Leo

Stayed 1 night in Dec 2025

10/10 Excellent

Leo

Stayed 1 night in Dec 2025

10/10 Excellent

Tarek

Stayed 4 nights in Nov 2025

2/10 Terrible

Khaled

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Yousuf E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 3 nights in Oct 2025

10/10 Excellent

Lindinalva

Stayed 1 night in Oct 2025

10/10 Excellent

Boris

Stayed 1 night in Oct 2025

10/10 Excellent

MARK, HEBDEN BRIDGE

Stayed 5 nights in Aug 2025

10/10 Excellent

MARK, HEBDEN BRIDGE

Stayed 2 nights in Aug 2025

6/10 Okay

Syed, MOUNTIAN VIEW

Stayed 4 nights in Jul 2025

2/10 Terrible

Anthony

Disliked: Property conditions & facilities
I arrived at 4 am with prior notice and my room was still not ready. They gave me a different room and promised to switch me later. Upon entering the room it looked very little like the images. The furniture was worn, faded and in rough shape. When I tried to take a shower the water scalded me and I burnt my arm. It would not cool. Additionally the shower quickly flooded. When I complained they found another room for me. I was told that the weather caused the hot water. At 4 am it was hot enough to burn. Upon going to the new room I was able to get cool water but the shower head was broken and would raise above my chest. And again it flooded, to which maintenance said they all flood. I got about 30 minutes of sleep on the rock hard bed before I packed up and checked out. Moving to a different hotel.
Stayed 7 nights in Jul 2025

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

BYRON

Business traveller
Liked: Cleanliness
Good property.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Location close to the mall of the emirates and nice restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

Marwan

Stayed 4 nights in Jun 2025