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Carlton Downtown

4.0 star property

Photo gallery for Carlton Downtown

22-inch LCD TV with satellite channels, TV
Poolside bar
22-inch LCD TV with satellite channels, TV
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Reception hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Sheikh Zayed Road, Dubai, 7143
  • Place, Dubai Mall
    ‪20 min walk‬
  • Place, Dubai Aquarium & Underwater Zoo
    ‪2 min drive‬
  • Place, Burj Khalifa
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬

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About the area

Dubai

With a stay at Carlton Downtown, you'll be centrally located in Dubai, within a 5-minute drive of Dubai Mall and Dubai World Trade Centre. .This family-friendly hotel is 2.7 mi (4.3 km) from Burj Khalifa and 10.9 mi (17.5 km) from Mall of the Emirates.

What's nearby

  • City Walk - 14 min walk - 1.2 km
  • Emaar Square - 18 min walk - 1.6 km
  • Dubai Mall - 20 min walk - 1.7 km
  • Dubai Aquarium & Underwater Zoo - 2 min drive - 2.1 km
  • Burj Khalifa - 2 min drive - 1.7 km

Getting around

  • Financial Centre Station - 3 min walk
  • Dubai Intl. Airport (DXB) - 10 min drive

Restaurants

  • ‪Al Safadi - ‬3 min walk
  • ‪Shawerma Alfarooj - ‬11 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Zaatar W Zeit - ‬11 min walk
  • ‪Piccolo Mondo - ‬9 min walk

About this property

Carlton Downtown

Carlton Downtown offers 365 accommodations with minibars and safes. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 22-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in September 2023.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Armonia Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 365 guestrooms featuring minibars and LCD televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy international cuisine at Bayty, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. This hotel has 28 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Bayty - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Deli Grind - This delicatessen serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Havana lounge - Onsite sports bar. Happy hour is offered. Open daily.
Narrah lebanise - This restaurant specializes in Middle Eastern cuisine. Open daily.
La Vie Dubai - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Limited number of on-site valet parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: AED 79 for adults and AED 39.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bayty
  • Deli Grind
  • Havana lounge
  • La Vie Dubai
  • Narrah lebanise

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 28 meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 47 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Renovated entire property - September 2023

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 157.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.
  • A damage deposit of AED 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 79 for adults and AED 39.5 for children
  • Airport shuttle fee: AED 200 per person (one-way)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 157.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Dubai Warwick Hotel
Hotel Warwick Dubai
Carlton Downtown Hotel
Warwick Dubai Hotel
Carlton Downtown Hotel Dubai
Carlton Downtown Dubai
Warwick Dubai
Warwick Hotel Dubai
Carlton Downtown Hotel
Carlton Downtown Dubai
Carlton Downtown Hotel Dubai

Carlton Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 52 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Harjinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service from all staff, great location.

Like to say all staff made the stay extra special. The hotel is located in an excellent location, less than 5 min walk to the Metro and less than 5 min walk to Gate Avenue Mall ( which has nice fine dining establishments and other dining options) and DIFC Business Center. Less than 5 min walk to Tim Hortons, Starbucks , Pharmacies that are open 24hr. There is a free shuttle that runs multiple times everyday to the Mall of Emirates. The Dubai Mall is only one metro station away.The rooms are clean, spacious and comfortable bedding.
Stayed 2 nights in Aug 2025

10/10 Excellent

shay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best deal

Great place
Stayed 4 nights in May 2025

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the size of room
Stayed 5 nights in Apr 2025

10/10 Excellent

HEMLATA

Stayed 7 nights in Mar 2025

10/10 Excellent

Anton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top level hotel
Stayed 7 nights in Mar 2025

8/10 Good

Pilar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2025

8/10 Good

Petrolina Acheampomaa

Stayed 8 nights in Mar 2025

10/10 Excellent

Aditya

Stayed 6 nights in Mar 2025

4/10 Poor

FNU

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room is not that great. Location is.
Stayed 4 nights in Feb 2025

6/10 Okay

cesar

Travelled with family
Liked: Cleanliness, staff & service
Ok lets start with the good , the hotel is located close to everything, about 30 mms walk from Burj Khalifa , 4 mms walk to a train station, and a bunch of restaurants and convenience stores near by , the bad , is a little outdated, we stay 5 days and we didn’t get our room cleaned,
Stayed 4 nights in Mar 2025

6/10 Okay

Abdullah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
not a single employee is smiling, looks like all of them are forced to work or they need a raise in salary
Stayed 1 night in Feb 2025

2/10 Terrible

Pankaj

Disliked: Staff & service, property conditions & facilities, room comfort
To whom it may concern, I wish to make a complaint about the room I received whilst staying at the Carlton Downtown, Dubai 23-27 February 2025. Upon arrival, I asked reception for a room with a view of the Burj Khalika and was told I could have one. When I went into the room, there was no view. I asked reception again and was assured that I would be moved the following day. The same thing happened every day and I was never moved, despite promises that I would be. I was eventually offered the possibility of one night in a room with a view but it was too late by then. I am really unhappy about this and it spoiled my stay. Thank you
Stayed 4 nights in Feb 2025

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Gonzalo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Everton Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
Stayed 1 night in Feb 2025

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Jerry

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed in food in morning. Too expensive. Never revived a final receipt. Won’t stay again.

10/10 Excellent

Hiroyuki

Stayed 2 nights in Jan 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dubai 2025

Friendly and efficient staff with clean and comfortable rooms. Great position for World Trade Centre.
Stayed 6 nights in Jan 2025

4/10 Poor

Sunday

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

hamed

Stayed 3 nights in Dec 2024

10/10 Excellent

Serdrick

Liked: Cleanliness, property conditions & facilities
Nice and convenient
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Baljinder

Travelled with partner
Liked: Property conditions & facilities
Staff is very helping
Stayed 3 nights in Nov 2024