Guatemala Ski Resorts

La habitación soltaba mal olor (drenajes) personal todo bien únicamente demasiado tardado el servicio a la habitación

Always nice

This hotel is in serious need of remodeling and better maintenance. During my stay, my room key was deactivated every single day. I had to go back to the front desk and reactivate it after almost every use, which became very frustrating. Another issue was the inconsistency among staff. When I asked questions, employees often gave different answers, so it was difficult to get clear or reliable information. The room itself was acceptable at first glance, but the bathroom was old and not very clean. The shower door and tile had visible mildew that appeared to be permanent and had not been properly addressed. The toilet seat was old and stained, the sink hardware had rust on it, and the stone countertop was cracked. The elevator also did not work properly. It would sometimes reset while in use, and if someone pressed the same button again, it would clear the floor selection and cause the elevator to skip floors or go in the opposite direction. Overall, the stay was disappointing. With better maintenance, cleaning, and clearer communication from staff, the experience could be much better.

Loved

Clean room. At the back so didn't hear too much traffic noise. Location good. Recommended laundry worked out well. Breakfast was basic, a lot of bread based ingredients. Would of liked more choice.

too expensive for mediocre service