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El Carmen Hotel

3.0 star property

Photo gallery for El Carmen Hotel

Courtyard view
Hallway
Reception
Deluxe Double Room, 1 King Bed
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Place, Central Park
    ‪2 min walk‬
  • Place, Santa Catalina Arch
    ‪3 min walk‬
  • Place, Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(16 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

7.8 out of 10
Good
(8 reviews)
  • 25 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Double Room Standard

  • 20 sq m
  • Sleeps 2

View all photos for Suite With View

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Suite With View

  • 35 sq m
  • Sleeps 4

View all photos for Room Superior with View

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Room Superior with View

  • 20 sq m
  • Sleeps 2

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 4

View all photos for Triple Room Deluxe

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Triple Room Deluxe

  • 22 sq m
  • Sleeps 4

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Exterior
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About the area

Antigua Guatemala

A stay at El Carmen Hotel places you in the heart of Antigua Guatemala, steps from Central Park and Antigua Guatemala Cathedral. .This hotel is 0.3 mi (0.5 km) from Casa Santo Domingo Museum and 0.2 mi (0.3 km) from Museo del Libro Antiguo.

What's nearby

  • Central Park - 2 min walk - 0.2 km
  • Santa Catalina Arch - 3 min walk - 0.3 km
  • Las Capuchinas Convent - 3 min walk - 0.3 km
  • Antigua Guatemala Cathedral - 3 min walk - 0.3 km
  • Casa Santo Domingo Museum - 5 min walk - 0.4 km

Getting around

  • La Aurora Intl. Airport (GUA) - 70 min drive

Restaurants

  • ‪La Cuevita De Los Urquizú - ‬2 min walk
  • ‪Restaurante Sobremesa - ‬2 min walk
  • ‪Fat Cat Coffee House - ‬2 min walk
  • ‪saberico - ‬2 min walk
  • ‪Doña Luisa Xicotencatl - ‬1 min walk

About this property

El Carmen Hotel

Hotel with free parking, steps from Central Park
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Make yourself at home in one of the 22 air-conditioned rooms featuring flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 461 out of 728 reviews
Rating 8 - Good. 152 out of 728 reviews
Rating 6 - Okay. 79 out of 728 reviews
Rating 4 - Poor. 23 out of 728 reviews
Rating 2 - Terrible. 13 out of 728 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jorge

Travelled with group
Disliked: Staff & service, property conditions & facilities
I was given perhaps the worst room in a hotel that seemed empty. The WiFi was not working in the room and I shared my concerns several times to no avail. The shower drain was clogged and at not getting a response to my WiFi issues I felt the shower drain issue was a lost cause too, so I never said anything. I just unscrewed shower drain to prevent water from overflowing onto bedroom floor. I inquired about the Trek to Acatenango and not only was I provided incorrect information, the add the hotel advertises is misleading. I was never informed that after paying the hotel $400 Quetzales for the trek, the company supervising the tour would request an additional $100 Quetzales to enter Acatenango Volcano Park or that when I arrived at the summit of Acatenango I would need to pay an additional $200 Quetzales to get close to see the active Volcano Fuego erupt. I was also not informed that I would be sleeping in communal tents with other individuals. Very deceiving. Although it is centrally located and one of the most recognized hotels in Antigua, travelers are better off staying else where. In discussions with acquaintances that I made on this trip there are many other wonderful and reasonably priced hotels in Antigua offering exceptional service.
Stayed 2 nights in Nov 2025

2/10 Terrible

Laura

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There was no pool and no spa. We were put in a room that had been painted that day and they tried to cover up the extremely strong smell with air fresheners. When we complained to the front desk, they just put an extra fan in the room. We had to keep the doors and windows open all day. Then in the middle if the night, the power went out and we had to sleep in toxic paint fumes with no ac or fans. We couldnt even leave the windows open during the night because they had no screens. We had to take a cold showers in the morning in the dark. It was a terrible experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Darling, Brewster

Stayed 1 night in Oct 2025

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both rooms were clean and comfortable. The AC worked great, breakfast was good with quite a variety of meals to pick from, the property itself was well maintained. Had a facial done and it was wonderful. Hotel is walking distance to the market, Starbucks and so many other places!!! Rooftop resturant also had a beautiful view.
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony, Haines city

Liked: Cleanliness, amenities, property conditions & facilities
The room was close to all attractions. The view of the mountains was exceptional. Breakfast was excellent hotel is very clean convenient to transportation, shopping dining options five star rating.
Stayed 4 nights in Oct 2025

10/10 Excellent

Michelle Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was great at your hotel. Very clean rooms, very courteous staff and the breakfast was delicious.
Stayed 4 nights in Oct 2025

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was really clean and the hotel was very well mantained. I liked that they took really great care of the plants cleaning leaf by leaf. Breakfast was included and it was amazing, complemente by the 3 volcanos view at the rooftop it made a great start to the morning. It was a bit on the expensive side.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very nice rooftop terrace and centrally located.
Stayed 1 night in Oct 2025

4/10 Poor

Gabriela H

Stayed 4 nights in Oct 2025

10/10 Excellent

Erick

Stayed 3 nights in Oct 2025

10/10 Excellent

Michael, park city

Stayed 1 night in Oct 2025

10/10 Excellent

DALLANA

Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms, with good service. They brought us a non-alcoholic juice drink upon checking in, which was a nice touch.
Stayed 1 night in Oct 2025

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was delicioso
Stayed 1 night in Oct 2025

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for just one night and it definitely wasn’t enough! Staff were extremely kind and accommodating to us and were able to get us a massage booked last minute. It was amazing and super relaxing after our volcano hike the morning before we arrived at the hotel. We are already counting down to our next trip to Antigua and definitely plan to stay here!
Stayed 1 night in Oct 2025

10/10 Excellent

Andrei, Turrialba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una propiedad muy linda con buen mantenimiento!
Stayed 1 night in Oct 2025

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The hotel was within walking distance to lots of restaurants and stores and the main square. The breakfast was divine! The tostadas in the morning were delicious! I had them almost everyday. I had dinner and it was good as well. The staff was very warm and helpful and knowledgeable. The people, in general, are very nice. Highly recommend this hotel and Antigua!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great location
Stayed 2 nights in Sep 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the concierge desk is so incredibly nice and very very helpful. I had a thousand questions and she answered all of them. The hotel is extremely accommodating. Be aware there are only stairs no elevator so if you have mobility issues. The rooftop Cafe where you can eat breakfast is really stunning with views of all the volcanoes.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great with A/C as an American I forget how great AC is in some of these countries. The included breakfast might be the best I have anywhere.
Stayed 1 night in Oct 2025

10/10 Excellent

Edwin, Sioux city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wells
Stayed 2 nights in Sep 2025

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I switched from another hotel that had a moldy smell and poor wifi, and I'm so glad I did. The welcome drinks were tasty, the bed was comfy, white sheets and clean towels, rooms are modern, hot water available for bathing and the wifi was good. The staff were friendly, and breakfast had great options. The hotel is in a walkable location, and service was excellent. Highly recommend!
Stayed 1 night in Sep 2025

10/10 Excellent

Onica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. All staff were great. Nice location and good restaurant. The bed was too soft.
Stayed 1 night in Sep 2025

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025